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Reviews 874
Winifred Wood
Aug 07,2023I had a query re delivery. My goodness a very quick response to my email and excellent follow up. I could not have asked for better. Absolutely top drawer service. Thank you.
Patricia Wheeler
Aug 07,2023I can only review my experience up to my expected delivery. I like being able to choose up to 6 fabric samples. However time was wasted waiting for samples. I originally choose 4 and had to wait 5 working day 2 before weekend and 3 after. I did ring and was told they went 2nd class post. I had confidence that its products would be what I wanted especially after scrolling through other websites. It has the divan options and sizes needed. I was advised that the delivery company was a separate site and had separate charges for recycling old beds and mattresses and that they would contact as and when British Beds Direct confirm my order will be ready for delivery. I can liase with them accordingly for assembly assistance at an additional cost. The bed prices are very fair and having looked at other companies, are competitive even with the inclusive recycling and assembly costs which are optional.
Stephen Gregory
Aug 07,2023Great product and service.
Peter Hayward
Aug 05,2023We ordered a headboard, which was made very quickly and looks good. The one thing that let them down was their deivery company, which took over two weeks from receiving the headboard to delivering it. The delay didn't matter for us because the room was still being decorated, but it might matter to some. To be fair, another headboad that we ordered from a different company on the same day arrived even later because they took much longer to make it!
customer
Aug 02,2023A comprehensive website and ordered a few fabric swatches as advised before ordering. I was kept informed of progress and delivery company were great. Only slight disappointment was that the final headboard was not an exact match to the swatch, even though it does state that the colour may vary, I just thought natural/neutral would be pretty spot on.
Roxy Grecu
Aug 02,2023Horrible experience! Delivery totally got wrong with dates etc so their Logistics are very bad. Now i am still waiting for a full refund, it's been more than 3 weeks and only today was informed there was some errors from their sales team / bank :( and still no money in my account and also they have not provided into which account the refund was made. So very disappointed as i just wanted to place another order with them despite their last delivery logistics went wrong. I don't think i'll be ever a returning customer after such a bad experience.
Anonymous
Aug 01,2023Was contacted by the company letting me know when bed was ready to be delivered after the allotted 14 working day period… date and time arrangement agreed and bed and headboard delivered exactly then! Very good quality bed and headboard, very pleased with everything
Wendy Lewin
Jul 29,2023Beds look nice, prompt delivery, good strong pistons on ottoman
Clare Scholefield
Jul 29,2023Good service and good quality bed. Would have appreciated some instruction on how to keep the two halves of the divan base together
Mark Henness
Jul 28,2023Great headboards, really well made.
Sophie Dorston
Jul 28,2023Great ottoman storage bed, very quick delivery, highly recommended
John Hay
Jul 27,2023I received my bed base last week which was most over a week after ordering it which was good service. The base is really good quality & with side opening rather than drawers the storage space is amazing. The delivery drivers were also excellent. All in I’m delighted with British Bed company & would definitely recommend them.
Anna
Jul 27,2023I asked for divan drawers at the foot end of the bed but they came at the head end which is totally impractical. Also this did take quite a long time to arrive. Otherwise it's a great bed and beautiful headboard easy to put together and good value for money
Fathema Begum
Jul 27,2023Excellent bed, Excellent customer service
customer
Jul 22,2023Kept fully up to date with production details. All within timescales. Very pleased with product. Delivery service excellent. Would recommend.
PJH
Jul 18,2023My wife had a problem getting in and out of bed. So we decided to lower the base. The one we bought was the only one I could find. It was delivered on the schedule day and our old base was taken away. My so and I \found it fairly easy to put into place. The only problem was that one set of gliders and joining clips was not in the delivery. Gliders and clips were sent but unfortunately it took two days to be delivered. This is why I could not give you a 5 star rating.
Fern Clarkson
Jul 18,2023The sample they sent were great to get a visual of what it would look like. They made the bed in less time than expected and also the quality is brilliant. So easy to assemble! Currently decorating our next room and will be looking at ordering again. Thanks
Nick - Harrogate
Jul 17,2023Very good service with a very good delivery team. Very pleased with the quality of the Ottoman double base unit and will shortly be ordering a headboard.
Ti ONeill
Jul 12,2023great price, great bed, helpful deleivery men
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, GB
http://britishbedsdirect.co.uk
Mr & Mrs T Fowler
Aug 09,2023I requested fabric samples and was sent 3 samples within a few days. I was disappointed that none of the samples were a good match because British Beds deserved to get the order for their response and their prices were significantly less. Unfortunately, for British Beds another supplier had a fabric that was a perfect match.