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Reviews 874
Customer
Oct 26,2023Reliable and good value
Alan
Oct 26,2023Delivered on time, easily put together once in bedroom. Fits well in space and storage facility is good.
Run Cottage
Oct 25,2023Great Service, and product was as expected
Milly Dilly
Oct 24,2023Although a wee bit longer to arrive than the website indicated, I always spoke with courteous customer service who happily volunteered a trip to the shop floor to check on progress for me. The delivery people were superb, polite, courteous and willing, a real treat!
Bianca
Oct 12,2023Took a long time to find a bed, looked any many companies and whittled it down from 5/6 beds. Choosing one from British Beds Direct.The jones ottoman. One of the more expensive options. I ordered the swatches, none of which were quite the right shade so ordered a few more. (The colours look very different online) These didn’t arrive so I chased up 4 days later to be told I could only order 5 or something. Confused as to wonder why, as making an expensive purchase I was wanting to make sure I had made the absolute right decision. Anyway, these were ordered. Thankfully. Arrived - and I ordered the bed. Delivery on my confirmation email stated within 10 working days. No contact from any point on after this email. The only contact I had is from when I have called them to chase up where my order is. On the call, I was told my order should be with me by the end of the week as that’s when the delivery truck was next in my area, so I took the Friday 6th off work to await delivery. Not arriving. Told on that call that day the trucks don’t always come to every area, told “like Scotland we don’t visit these areas all the time” Fair enough, I’m 40 mins away from London but ok. Anyway, told to await the text message of delivery - will arrive 2 days before. 3pm Wednesday afternoon, no text, so I call chasing this up again, to be told, Friday 13/10. I received a text that same night 5.45pm - bed arriving tomorrow. Take the day off to be waiting in and apparently the lorry has broken down with my bed on it and it will now be arriving tomorrow! Friday 13/10 - (the original delivery day stated on the phone!) Get a text message to call about delivery - call the office and no one available to speak to me!! 3 days I’ve now had to take off work because a company has a complete lack of communication skills. Absolutely shocking experience. Refunds are also apparently subject to a 50% restocking fee as stated on their website so at this moment in time, I’m stuck waiting for a bed to arrive and over £250 down in pay from work!!! Honesty is normally the best policy, and if I had been told honestly, I wouldn’t have had so much time WASTED waiting for this bed to arrive! Can’t comment on bed at the moment as not arrived but will update when it does. Bed arrived, 6.35am. Absolutely dripping wet (it was raining) but this must have been out for a long time. The bed then subsequently had water staining down all the fabric. I went to put the headboard together. Of which I purchased myself. Bed had been sent with a king size base board instead of a double. Had no fittings to allow me to put the ottoman section together, the whole metal fitting. Screws missing, tools missing. Those have now been rectified about being sent the extra parts. Repair man was sent to fix the supports being too low at the bottom and side of bed but couldn’t be done so now awaiting new side bed boards - resolution date unknown as fabric is “out of stock”.
Periyakaruppan Vaeravan
Oct 06,2023Yes you tried to reach me after upon our rigorous search on all our possible tries in various platforms (emails, phone numbers available in website and correspondence) even the phone number were reaching to some transporter after somany days and communicated to inform yourself to give a call back. My order date was 19th, since committed in website the delivery shall be on 28th max where as iam trying to reach out from 27 to fix my slot and no response. During from the initially correspondence the delivery slot was not allocated saying everything depends on warehouse programme. Delivery shall be on mutual agreement as this is not a small parcel and can't leave at the door. Paying all my payments which is my hard earned money without knowing when delivery will happen and mean time the company went underground made panicking. Again after I get hold of your contact back on 4th, you said there was issues with your internet and phone, and the too I wasn't confirmed with delivery date, and said will come to know this week, meanwhile i get request for review only. Without supplying existing customers iam unaware why are u sending request for review. Still Iam worried how the product would be when the managing and service is so weak. I've gone through many online window, when I book before the payment it will ask to select for delivery slot. Iam here on my 18th day still unaware of the product delivery. If you are unable to supply pls let me know, will order in any other source as we are in need of stuffs immediate. Which ever issues addressed like the10% discount mentioned in website dint go through said website glitch, can't able to contact, then you said internet issue, phone issue. Please be genuine to customers who come to you.
Gaynor Turner
Oct 01,2023Lovely bed, delivered in time. Great communication and best of all a really good price. The delivery boys were very helpful too x
Helen
Oct 01,2023Great head board, really happy with it
Mrs Knell
Sep 29,2023Helpful staff, great quality product only reason not 5 stars is due to bolts missing. Once contacted the company sent them through within 2 days so resolved.
Nick Partridge
Sep 28,2023Very efficient, certeous and excellent delivery team.
NH
Sep 28,2023Great experience
Dorothy
Sep 28,2023Everything was as described online. We had received the fabric swatches. Loved the colour. It looks very good in situ. Highly recommended.
Britt
Sep 27,2023I had never heard of British beds direct before but liked the choices of designs and the textile options. Material was true to description and the bed was nicely made and very sturdy. Very happy with my purchase. I didn’t realise the beds are made after ordering, I suppose this is why they can only provide an estimate of number of weeks/days for delivery.
Leesa
Sep 26,2023Love my new headboard, delivery was in good time and very nice delivery men
Robert Christie
Sep 25,2023Buying beds online is a nightmare, first bed purchased was of cheap quality, second on amazon returned, This purchase is good and solid, well constructed and more than happy, Fabric thick material and faultless in construction, Communication was pleasant and samples sent without hesitation, I put a delay on delivery due to work commitments and they held back on delivery until suitable, Delivery was good, I live in an old cottage where getting a bed in is so difficult and the gaps are so tight, They failed to get the bed to the room of choice, but to be fair they tried and gave it their best, was happy with that, We did get the bed in ourselves but it took quite a while and don't expect anyone to have that much time, We are really happy with the bed and would not hesitate in giving anyone reading this review, that the product we recieved was of 5+ star quality,
Claire Caldwell
Sep 25,2023I was going around and around in circles looking for an ottoman bed but most appeared to be poor quality. A friend referred me to British Beds Direct based on her own experience. It took about 10 days to be made and delivered - based on the colour I chose. I am SUPER impressed. It is really good quality and sturdy. The based has tons of space (which I need living in a small rental). This base was more than others but I'd highly recommend it as it is made to last - not fall apart in a few months like some of the others I saw online. I'd highly recommend buying from British Beds Direct.
Reizl Yu
Sep 25,2023Good customer service, bed delivered promptly. Can’t fault the Eleanor ottoman bed. Good quality and sturdy. The only niggle is the headboard where fabric linear pattern wasn’t in line with the horizontal edge which made me think it’s skewed when hubby installed it. My son doesn’t mind though🤣
lesley burton
Sep 21,2023Delivery was good let us know when they would arrive and put the bed in the room we wanted ,well packaged. Great looking and sturdy bed
Jools F
Sep 19,2023My beautiful, sumptuous Spencer super king size bed in opulence teal not only looks magnificent but is so comfortable on the micropocket memory foam mattress. I also couldn't believe the mattress arrived rolled up, so easy to fit it into my stairwell, which I thought might be a problem. The quality is very good and was easy to assemble. Unfortunately, the spacer for the slats and spanner were missing, but we had the means to manage. The guys who delivered were friendly, helpful and phoned 40 mins before arriving. They did make my cream stair carpet a bit mucky. I didn't put anything down to protect as it would have caused a trip hazard, being very twisting. It would be good if they could have used plastic shoes covers. That aside, I am thoroughly delighted with the bed and would highly recommend.
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, GB
http://britishbedsdirect.co.uk
Val Bantin
Oct 30,2023The bed and mattress is good and comfortable. It also looks smart. However, website needs to be clearer about whether or not you want a headboard. Also I thought assembly was included by the guys who delivered but apparently not. This again needs to be clearer on the order form and if there is a charge what it is.