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Reviews 874
Susan Schultz
Oct 18,2024The blanket box was exactly as described and illustrated on line. It was easy to get fabric samples. Delivery was very prompt and all staff very courteous and helpful.
Elisa
Oct 18,2024Communication could be improved. Unfortunately there was a problem with my order and the fabric I wanted was not available. The company did not tell me about this for 10 days while I waited for delivery. Eventually after I called and emailed multiple times and followed up, someone took responsibility and then my issue was followed very closely and efficiently. Correct fabric was ordered, order was expedited, a subsequent mistake (not their fault) was corrected quickly, and I ended up with the bed I wanted. So; bit of a mixed experience. Eventually all corrected
Sharon Nicholls
Oct 17,2024I ordered a blanket box which I received pretty quickly. Delivery was smooth and I was kept informed about the time of my delivery slot. The blanket box itself is well made and looks lovely in my bedroom. I ordered a 5ft one and it has capacity for a huge amount of bedding. Just what I needed.
Jeanette
Oct 17,2024Very Happy with my new headboard, nicely padded and very sturdy. Delivery was quick, great quality for a reasonably price. Worth getting a sample material which matched my bed perfectly.
Friend of Ted
Oct 17,2024Coco chunky double bed Was unsure about buying the bed since I've not seen a real picture from customers in the reviews but I was very pleased when the product arrived, very nice material, sturdy pieces and a soft mattress. The bed was easy to put together. Delivery guys were on time, very nice and helped us carry the parts inside.
Bernard Shaw
Oct 16,2024TOP CLASS company bed arrived on day given and was taken up to the room I asked for. The bed when it had the legs screwed on look great. Would recomend the company to anyone. But remember you cannot please everyone all the time I was one that was very pleased
Fi
Oct 16,2024Good quality blanket box and headboard arrived within the quoted delivery timescale. Well packaged on arrival. Great customer service, phoning on receiving order to check all details. Delivery men were very courteous and careful how they handled the goods.
Lynda Stewart
Oct 16,2024East to order. Quick delivery. Good quality. Delivery men, very helpful. Great service from British beds direct. Would recommend this company.
michael willson
Oct 16,2024Good website. Made very clear about dimensions and delivery prompt early delivery and disposal of old bed nice and tidy
Nicola Thomas
Oct 05,2024Easy to navigate website, good communication, great delivery service and very good quality product.
Corrinne
Oct 01,2024Spent a fortune on a beautiful ottoman bed, bought super king size, plus headboard and mattress, not cheap, it is beautiful but within weeks the mattress started sagging, I sent off email with photos, was told that the had gone into liquidation and new owners would not honour my guarantee, I am now left with a bed that is lovely to look at but unable to sleep in, and I'm registered disabled
Selina
Sep 24,2024Had used the company before so already knew the beds were made well. This time we were under a deadline so called the company before placing the order - spoke to Adam who checked out that the beds would be made and delivered before the family event. All worked well and new bed, mattress and headboard, now looking great in the room. Family found the bed very comfy.
Minsi Yang
Sep 24,2024Since we ordered the bed online, the company has been giving us very precise timeline about the readiness of the bed and the estimated delivery time every step of the way. The bed arrived at the promised timeline and delivered to our first floor bedroom without any hassle. Assembling the bed is quite straightforward. The only confusion was caused by following the instruction, as the supplied parts are slightly different from the instruction and we have to do a little bit of trial and error. It would be great to have the installing instruction updated. Apart from that, we are extremely happy with the colour and the solid made of the bed. There are so much room underneath for storage. It is the best bed that we have ever had.
Debbie Mayhew
Sep 21,2024Great communication, service, delivery, and solid constructed product.
Pam Frost
Sep 20,2024Speedy and efficient service. The article was well made and exactly as described.
Alicia Andrew
Sep 07,2024Bed base and headboard was dispatched earlier than expected. The order was well wrapped and the delivery team were polite and helpful and took it to the room I requested. The fabric is lovely. Would have liked a simple instruction sheet to help though as my husband almost fixed it with a seam outwards on the lower base 🤣🤣🤣
Anne
Sep 07,2024Second bed base from this company and I recommended them to my sister who was also happy. Ordered online after getting swatches to choose the fabric. Got a phone call a couple of days later to double check the order was correct before it went into production. Brilliant idea to do this. Given a rough date when it might be ready for delivery. Email from the delivery company was earlier than expected, only about 10 days from ordering. A quick phone call to them and I got exactly the date I wanted with a 3hr time slot. Phone call from van 30 mins before delivery. The guys put the bed base exactly where I wanted it. Nice friendly helpful guys. Bed base was exactly what I expected. Nice and safely packaged so not damaged at all. Very good quality and well made. I will continue to recommend British Beds Direct to everyone.
Keith Harding
Sep 03,2024Product delivered on time. Not at all clear what "add-ons" were required in the delivery process and when they needed to be bought and from whom (ie supplier rather than delivery company). Also deliverers did not know what was in the package - that a low double bed occupies less space than the deep divans being removed. After 10 minutes panic all was revealed - the package was not short and they completed the installation.
Renee Dillon
Aug 31,2024Glad I read the reviews. I am very pleased with my bed base and headboard. I initially picked this company because they were one of the only few brands that sold a black bed base in small double. Came quickly, easy to put together. I still have to get used to the ottoman because it’s hard to pull it down but I was told it will loosen up with time. Positive experience so far, good customer service. I understand that they want a review done but gheeze 4 emails and 2 phone calls asking for a review? Sheesh, luckily the guy on the phone was so lovely…
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, GB
http://britishbedsdirect.co.uk
Ellie
Oct 24,2024I have bought 2 divan beds from British beds direct. The first we couldn’t fit up the stairs and they were very helpful in resolving the issue by allowing us to reorder the beds in quarters. Prompt delivery and great comms throughout both transactions.