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We believe that great design is about solving problems, collaborating, and working only with the finest materials and creators. This is how we bring more style, comfort and choices straight to your door, for less. Designed to inspire change with every piece. Buy online, delivered Australia wide.
Reviews 313
Friska Wirya
Nov 30,2022Having spent nearly $20k at this business to furnish two homes, you'd think they'd treat their customers better. They're modestly priced. But expensive on the stress and mental anguish. Some of our order was delivered today - the only reason we ordered from this store again is that we checked 4x over email and live chat - which is annoying as hell - that the delivery date could be met. The date was non negotiable as we are going overseas, and the home is to be prepped for a photoshoot. It's been appalling. No one gets back to you. You spend ages online. What their 'live chat' live person says to you is different to the information that the customer service person emails you. First of all, the top of the coffee table arrived damaged, split into pieces. Second, the queen bed ensemble arrived without its parts, hence the 'White Glove Service' couldn't be fulfilled. And don't get me started on the 2 people that delivered the goods, they were very sloppy, dropping things and staining the sofa we had just purchased. Third, at no point in time were we advised some items were 'pending' - both bedroom bedheads did not arrive. We deliberately ordered quick ship items - and were assured repeatedly that all items we ordered would be in stock and arrive today. The delivery guys that came said they submitted the damaged item and missing reports - but when I call customer support they dont know anything about it!!!~! I have tried numerous times to escalate the matter - and still have not received an answer. The customer support team member I spoke to said Sue (someone in BROSA Melbourne?) could arrange for rental of the missing pieces so as not to hold the upcoming photoshoot up which is booked in. So now we'll be out of pocket AGAIN to rent the missing / damaged furniture items. Further, we do not live in this city, hence it is extremely inconvenient to keep arranging and rearranging travel plans, or ask someone to be at the property to be able to receive our items. Go somewhere else. I definitely will be next time. If they had zero stars, that would be my rating.
Prashant Mathur
Nov 24,2022Quality of product is excellent. Delivery was on time.
Richard M
Nov 22,2022Got what we wanted on time for a good price.
Summer
Nov 16,2022I rarely write reviews but I would HATE for anyone else to deal with the same thing I did. Please beware of this company. I ordered the Austin 3 seater sofa bed on the 22nd of April. I was informed that it needed to be custom made and was given an ETA of June 17th - July 1st. During the time period I was given no updates or any information on the items progress. Contacted them on the 8th of July as I had still not received the sofa. I was informed that it was delayed and they couldn't give me a ETA... After frustration I replied back to them and received no reply, no compensation just total ignorance, completely unprofessional. Finally received the order on August 8th. I was so overjoyed to finally receive my $1000+ order so just be completely disappointed. Brosa's advertising is so misleading, they advertised this sofa bed as a "a comfortable bed", "comfortably sleeps two people, is perfect for guests, be it expected or not. By day a comfortable". Nothing is comfortable about this sofa. It is the most hard sofa I have ever sat/laid on. It was like laying on pure cement, I don't think it is psychically possible for someone to sleep on it. A cheap IKEA sofa bed or my carpeted floors would be comfier than this sofa. For the price and the given description I expected much better quality. Absolutely a nightmare of a company to deal with for such terrible products, tried to contact customer service about it and was basically told oh well its your problem now.
Alastair
Nov 13,2022I had a great experience purchasing new furniture through Brosa. Being majority online I was somewhat nervous not seeing the product first but was delighted with my new sofa and bed when they arrived. The website is easy to navigate and the online chat function answered questions promptly and with ease. There was a small wait on the bed but ended up coming earlier than originally advised, and I love the quality, look and style of them all! I will definitely be a return customer in the future.
Jessica
Nov 09,2022Brosaâs website had a glitch and took my payment twice. Once I realised I was assure a refund and told it would take 5-7 days to reach my bank. Two weeks later I had not received my funds and I had to chase them. They replied without a reason and told me it would be ready for release in a weeks time. They have had my money for almost 3 weeks and Iâve just been told after several complaints it will be ready for release (whatever that means) in two days time. Quite frankly itâs unacceptable to hold onto customers money without any reason. I am wondering if they are in financial trouble given their reluctance to refund me.
Daisy Houweling
Nov 07,2022We purchased an entire Frank lounge suite from Brosa (2x 3 seater lounges, armchair and ottoman) less than two years ago and we are so disappointed to have to already having to replace the entire set. The fabric has from day one been full of lint balls, the couch seems permanently droop down where people sit and the couch colour has faded where the sunlight hits it through the window despite covering the couch with pillows and blankets. I feel sick to think about the amount of money we essentially threw away by purchasing these couches. There is no chance of reselling them either for any kind of market value as they are such poor quality lounges. Company blamed the manufacturer and weâre unable to help or take responsibility for settling an abysmal product. I would recommend never purchasing furniture from Brosa as I would hate for this to happen to anyone else.
Richard Clarke
Oct 22,2022Fast delivery product arrived undamaged and was as described.
Pete
Oct 19,2022Quality product. Good service.
Dolora
Oct 13,2022Because I previously purchased Brosa furniture, I did not hesitate to purchase again, this time a coffee table
Martin
Oct 12,2022Good experience
Amanda
Oct 10,2022A bit of a delayed review. However I bought the Seta 4-seater sofa in the grey velvet fabric, colour named: Cosmic Anthracite. I saw an armchair in the showroom with the same fabric/ colour so felt ok to proceed. Unfortunately after 4 months wait, the sofa came and I was disappointed the fabric was a very blue-grey instead of a neutral grey. I tried in all different lighting but its definitely a blue type of grey, very noticeable. I tried to work the room for the sofa for almost a year now but still not happy for what I wanted. I wished I made a complaint earlier after purchase but felt I got the short end of the stick after waiting so long. Brosa should double check their suppliers or their website photos are just very misleading here...
Deborah O'Reilly
Oct 06,2022The assembly team were friendly and efficient. The sofa is lovely and just as it looked on the website.
Sascha
Sep 22,2022The customer service was excellent from the sale to the delivery, they accommodated our needs so well and got the items to us promptly. The cabinet we purchased is so unique and such great quality. No complicated assembly, easy and quick to put together. We purchase the item online and it was exactly as described. Definitely revisit them in the future!
Laura W
Sep 22,2022I love my Brosa Romulus table. It looks very stylish and is good quality. The only thing small downside is that it's made of 'engineered wood' and not real wood, which is noted on the product description but I just didn't read it properly. But overall, I'm very happy and the delivery guys were great too.
Edgar M
Sep 15,2022Ordering the lounge fitted to our taste and need was pretty straightforward. We also had the option to select the date of delivery. We had updates every now and then till it reach our home. It was perfect and as described in the website.
Matt.S
Sep 15,2022This company and its employees have Great communication and are really reliable with there time schedules, have a very great experience and i definitely love the products
Elle
Sep 15,2022Over 12 weeks I have waited for my lounge to be delivered despite when paying it was guaranteed to be delivered within 5. When ever I chased it up it was still âin the shipping containerâ so I guarantee itâs not Australian made as they claim which is very disappointing and the expered delivery date continued to be pushed back time and time again. I finally got booked in to have my lounge delivered, confirmed date time and address only to find out when they didnât show up that the delivery was âunsuccessful, not handed overâ and I was asked to rebook. I am in my office which looks out to the road so I know I did not miss them. There was no communication through out this whole process, they canât find out why it wasnât delivered because the coordinator isnât on shift despite it being 10:30am. Absolutely discusting service. Do not waste your money!!
Carina Healy
Sep 14,2022Fabulous all round
Dawn Shore
Dec 03,2022Bought 12 dining chairs and 4 bench stools. Really loved that I could go to the actual store and look at the chairs in person. The chairs were delivered within a few days and we paid a little extra to have the bench stools assembled for us. 2 of the stools were faulty so they took them back and delivered 2 more without question. Fantastic service. Would definitely buy from a Brosa again. We love our chairs đ