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We believe that great design is about solving problems, collaborating, and working only with the finest materials and creators. This is how we bring more style, comfort and choices straight to your door, for less. Designed to inspire change with every piece. Buy online, delivered Australia wide.
Reviews 313
Sue
Jun 29,2022Superior quality of product fantastic prices and amazing assistance and during delivery and after. Can't fault Brosa did my research and they are top of the tree fully recommend you contact them they have a show room stylists that talk to you on the phone and offer white glove services which other companies do not which means Brosa will deliver set up and show you all the pleasures of your new lounge.
Wayne Pham
Jun 27,2022We had hesitation of buying furniture solely online being out of state. When all the pieces turned up and there was a few of them, furniture for half house to be exact. We were surprise by the quality of the furniture and we had great support from the Brosa team with tracking and deliveries. Off course some items were out of stock, but the turn up as scheduled. Thanks again..
Billy Bloggs
Jun 26,2022Brosa delivered the purchased goods well in advance of the scheduled date. They communicated regularly by email and kept us informed on how the order was progressing. Their call centre gave excellent customer service when we had some queries.
Jade Walker
Jun 26,2022Absolutely love my Melody console tables. Beautifully made and make such a statement in my entrance hall. Brosa made contact with me the entire time before delivery and the day came for arrival and they were were there to the minute they said they would.
Lyndall
Jun 22,2022I recently reached out to the Brosa team re: a discount I missed out on. They were extremely prompt, helpful, flexible and understanding to my situation and honoured the discount. It was a huge help to myself personally going through some challenging times. Their customer service at time of purchase and follow up re: this situation was impeccable. I could not recommend them highly enough.
Rhonda Ryan
Jun 21,2022Good easy experience reliable delivery
Lisa S
Jun 20,2022Awesome range of furniture and excellent customer service. They were so prompt with my queries and requests. Delivery was also very easy to organise and friendly. Overall a very positive experience and loving my couch.
Skinthetics Clinic
Jun 18,2022Good quality products and prompt replies
Rochel Pinczower
Jun 15,2022Very happy with my furniture! Was delivered exactly as scheduled as well!
Tom Farrell
Jun 09,2022Started brightly when I bought a bed and bedhead. Without much trouble added two bedside tables the next day (post initial order). Delivery ended in disaster when the bedhead didn’t fit through the door of my bedroom. It’s 3m long and there’s no warning about access issues. Before I got a chance to think about the implications, the delivery men were off. Leaving the bedhead outside the house. Brilliant. Had to wait until my girlfriend got home before I actually got it in the house. Now after 16 days and an immediate request to exchange the headboard there’s still no resolution. This should be a simple resolution with the delivery men picking up the old and dropping off the new. The returns form states 24 hours resolution. Completely inept support function and after 9-10 emails with the last 3 unanswered I’m forced to write this review. I’ve had the enormous 3 metre headboard occupying my small kitchen for too long. Beware, once they’ve got your money, they’ll head for the hills and leave their toddler to manage your order.
Maria Russell
Jun 08,2022A great experience and great product. The ordering and payment process was easy. I bought this couch online without seeing it but was really happy to find it was just as beautiful as on the website. The delivery was really quick and I was kept up to date with delivery times. Would recommend!
pete johnson
Jun 07,2022TEXT MESSAGE - 6/6/22 9:11am : Hi Peter J… It's Michelle from Brosa. Your delivery/collection window for tomorrow (07/06) will be between 8 am to 12 pm We'll send you a tracking link to give a more precise time once deliveries start. See you soon! Delivery by Brosa. 03 8001 6031 I organised my morning from 8am to 12pm - I called the team at 1pm this afternoon and spoke with Israel, who informed me the delivery time was now between 3:30PM to 4:30PM… say what? I could not go to my job this afternoon, and had to cancel my afternoon work shift. I was on the phone with Israel, first then transferred to another person called Geiua; one hour exactly and Geiua’s manager: Ada was ‘in a meeting’ and was unable/unwilling(?) to speak with me. We paid for the ‘white-glove’ service. I lost my afternoon work shift, and income, this afternoon. We paid for a service we did not receive at the time BROSA set for our delivery, in good faith, I rescheduled my work-shifts. …your own words… here ➡️ “…With exceptional customer experiences at the heart of everything we do, we seek to constantly design and deliver in ways that build trust, integrity and loyalty with the Brosa brand. This is where our incredible team comes into play…” Peter J
Jackie H
Jun 01,2022We purchased two kitchen stools from Brosa, we are so happy with our purchase and appreciated the assistance from the in-house stylists in making our decision. This advice was critical to purchasing the stools we ended up with. The delivery was so quick from time of order to arrival in Hobart. I would highly recommend purchasing from Brosa. Easy to deal with and great follow up service and quality products.
Kylie
May 31,2022Absolutely love me new piece of furniture, comfort and style all in one
Robyn Ziino
May 30,2022Ordered a bedside table in January 2022 with estimated arrival time end April. At the time - Understandable with Covid etc. When I checked mid April by logging into my account, arrival time had shifted to end May. No email to let me know. No explanation. When I checked again late April arrival time had shifted to end July. Again no email to let me know. No explanation. When I checked again mid May arrival had shifted to late August. No email. No explanation. On 18 May I rang to cancel. Customer service fine. They said I’d get an email confirming cancellation in 5-6 days & money returned. More than 2 weeks later no email and no money. Then on 24 May 6 days after I canceled I received an email to let me know my order had been delayed and I should log into my account to check its status. I wouldn’t order from here. No emails to explain lateness of deliveries - you can’t blame Covid forever. And so far no refund.
Charisma
May 28,2022Products are in good quality and prices are reasonable. Website is user friendly and hassle free when shopping online. Delivery was quick and efficient.
Mary A Spiteri
May 28,2022I am very happy with my purchase and would recommend my family and friends to you
tarryn lee
May 27,2022EDIT: Shortly after I left the below review, Brosa sent the replacement base. The delivery company had excellent communication and delivered a replacement base in perfect condition. The Espen chairs are good quality and comfortable. I have accordingly revised my star rating. The above all said, it is unfortunate that these issues were not addressed in a timely manner and that I had to chase Brosa to send a replacement. Noting other reviews here that have similar themes, I still think it is too much of a headache for me to deal with Brosa again. There are plenty of good furniture providers out there, who I'd rather support. *** My strong recommendation is to avoid this company. I bought two office chairs and the base of one chair (the bases and seats were delivered in separate boxes) was delivered broken into pieces in a torn-up box. Three weeks later, Brosa still won't tell me when they will be dispatching the replacement chair base (despite their website stating that chairs with those bases are available for dispatch in 1-2 business days) and have not responded to my last three emails.
Annie
May 22,2022Wish I read these reviews prior to spending my money. Have been waiting two months for my lounges. Was expecting them in a couple of weeks. Just checked and the delivery date has been pushed back another two months. DO NOT BUY FROM THIS COMPANY *EDIT as I’m not sure how to reply to your response BROSA: Here’s my problem. I ordered a 3 seater, a 1 seater and two slip covers for the Palermo lounges. 3 months for the order to arrive. As I’d been sitting on the floor for 2 months, I was excited the delivery date was getting closer. Checked the order to find it was pushed back a further 2 months to late August. I contacted customer support (and I use that term loosely), for them to tell me they were waiting on one slip cover. Despite me pleading with “support” to deliver the lounges and put the slip cover in the mail when it arrives, they flat out refused stating the couriers constantly loose parts of orders. (Maybe get better couriers?) Due to zero common sense and understanding on behalf of your out sourced customer service based in some land far away, I got a refund. I bought a better quality lounge from a reputable company- Oz design. You want to help me now?? Shove your offer where it fits. I took my money (and happily more of it) elsewhere.
James Scott
Jun 30,2022The products assembled are exceptionally solid and pleasing to the eye. The bed frame construction was tricky as the adjoining parts according to their "lettering" did not match up and I thought the under support legs didn't fit correctly, from my perspective, so I left them off (I think they aren't correctly engineered - but maybe that's my error in assembly). There was also a delivery error where only 2 of the 3 matching ensemble arrived with a third item I did not order - this took 2 and half weeks to be rectified. The online staff are helpful, the delivery team are professional, punctual and polite and my feedback is one of being satisfied overall.