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We believe that great design is about solving problems, collaborating, and working only with the finest materials and creators. This is how we bring more style, comfort and choices straight to your door, for less. Designed to inspire change with every piece. Buy online, delivered Australia wide.
Reviews 313
Elise
Aug 02,2022Terrible terrible terrible. Do not bother shopping here if you want fast delivery or any kind of customer service. We ordered our coffee table in December, it is now July and no sign of the damn thing. I am sick to death of waiting. $1000 down the drain.
Irene Kucyk
Aug 01,2022I bought 4 bedside tables (2 pairs) at half price. Bedside tables are beautiful. Assembly was easy. I had these straps in the assembly and was racking my brain how they fitted. I had other furniture being assembled from different company at the same time. He said they were to stop furniture falling, a safety issue for children. Most people would have no idea what these straps are for, so it would be an idea to put in instructions. The packaging was too much. Took over the house. But to be fair, I got a great deal on beautiful furniture. The delivery guys were extremely pleasant. People at Brossa were great.
Fatma
Jul 30,2022Amazing service and delivery! Loved my sets sofas I got 2 in seashell white they’re even more beautiful in real life I am obsessed!
Jiseon Lee
Jul 27,2022I like to comment on quality but have not received a table yet. I placed an order on 1st July. Expected delivery was between 15 and 22 of July. No updated has been given so I contacted Brosa and am advised that the third customer party will contact me within 24-48 hours. Hum. Not sure about the product but obvious it requires lots of patience!
Astrid Van Raamsdonk
Jul 26,2022I have never bought furniture online before. It was surprisingly great. We live the item we purchased and everything else was quick and easy. Also, it’s reassuring that it can be returned with a full refund if the item doesn’t suit or just change of mind.
Em Co
Jul 22,2022Had a really great experience with Brosa. I found the products to be at a great price point with live availability on the item and a good range for what I was after. Delivery was great, probably one of the best experiences with a furniture company as they regularly followed up on delivery timeframes and reminders. On the day, live tracking made it much easier for me to be available for the delivery which is well above most other companies who give you a 4 hour timeframe to wait around for. Would definitely use Brosa again.
Robyn
Jul 22,2022I rarely make large purchases from the internet. However, after searching for the ideal modern looking and practical sofa bed, Brosa had the perfect piece. Very high quality furniture and it fits my needs perfectly. Online ordering was easy and Brosa’s ordering and payment system flawless and secure. Communication with me on the order’s progress was excellent. Highly recommend this online company.
Catherine
Jul 20,2022If you expect delivery to be on time - 1. Personally went into Fitzroy’s store and purchased a piece of furniture (specifically drove in because it is advertised as in stock with fast delivery of approx 2-3 business days) 2. The staff member I purchased it from said it would be delivered within this timeframe and gave a specific date of 20/7/22. 3. She also witnessed me making a phone call to ensure someone would be home to receive it. Had to follow this up on the date and was told that delivery’s are all full until the following week. Cancelled the entire order due to frustration that Brosa is unable to deliver on time, regardless of what the website states (and being told face to face) very frustrating. Re: order BROSA DESIGN#: R094726399
ToriE
Jul 16,2022Purchased a lovely side board online. Easy online purchase, didn't have to wait long for it to arrive. Friendly delivery guys. Easy to put together, looks great, very happy.
Kristy Morgan
Jul 15,2022Fantastic customer service. My sofas look amazing!! My build took longer than expected, brosa were more than happy to hold my couches until I was ready. The extra $70 for the sofas to be set up and boxes taken away was well worth it. It’s also piece of mind with their money back guarantee should you not like the purchase. I’m so happy with the service!
Dani M
Jul 15,2022Friendly staff, beautiful furniture at affordable prices, prompt delivery and white glove service was worth every cent, professional, friendly and no mess!
Alexander P.
Jul 15,2022Great couch. Great price.
Caitlin
Jul 13,2022If I could give 0 stars for this review I WOULD! Never in my life have a dealt with a more difficult company! I am usually not one to write bad reviews but this company deserves one! 1. I made an order in the first week of January. The charcoal grey sofabed I wanted to order comes with a slip cover in 3 colours (not the colour I was after). If you buy the same sofa with the exact same slip cover but you buy the version that is not the sofa bed you can have it with the 4'th colour charcoal grey. Why couldn't I just order one in the slip colour preferred if they all have the same slip covers? A question I asked Brosa. They said I would have to buy an extra slip cover in the colour I preferred for $529. They said unfortunately they are unsure why it is done that way but if I wanted the charcoal grey sofabed I would need to purchase it in one colour and then purchase the charcoal grey slipcover. Then the sofa bed will arrive with two slipcovers. One in the colour I dont want and one in the colour I do. I gave up and thought it wasnt worth the hassle and I paid for the extra slip cover. 2. I was also informed that it would take months for my order to come and it wouldn't be ready until June/July. I thought that was fine as I was going overseas for work until June anyway and it would give me plenty of time to supply them with the correct address. 2. During the order process they requested a delivery address. I told Brosa that I did not have one yet as my house was just being built but I would have the address by the time the order was ready in June/July. They said it was fine and I should just enter a temporary address and they assured the item would not be delivered until they made contact with me to confirm a delivery date, time and location. I entered a temporary address which is actually a business address and was assured everything would be fine and I would be contacted. 3. I received an email mid-February to explain that my order had been delayed for up to 5 weeks due to stock issues. Again that was fine for me as I was in no hurry. 4. In April I received a notification from the courier to say that 1/3 of the order was being delivered... and to that temporary business address. I freaked out and made contact with Brosa and the courier immediately. It was too late. The slip cover had been delivered. The 2 couches remaining on the order were still not ready. I explained everything to Brosa and asked why they hadn't contacted me when they said they would. They apologised and assured me that my couches would not be delivered without me being contacted first. 3. In May I received another notification that both couches were on their way to the wrong address again. I again immediately made contact with Brosa and the courier to stop delivery. This time the couches were not delivered and were sent back to Brosa. I received a message from Brosa saying they would hold them out of good service for 3 months and then afterwards would charge me $50 a week to hold the items. I didn't feel like it was good service after they had stuffed it up twice but i thanked them and left it until i returned from overseas. 4. Upon my return I tried contacted Brosa and to no avail. I was getting sick of everything and decided to cancel one of the couches. I explained everything to Brosa and they apologised and were very helpful. They took notes and assured me Arvin (the guy who was dealing with my account) would contact me the next day to confirm the refund for one couch and do confirm a delivery date for the second one. I gave her am excellent review, thanked her and waited to hear from Arvin. I didn't hear from Arvin. 5. I contacted Arvin with everything previously discussed with the other Brosa representative and asked him to contact me back. I sent my bank details and the correct delivery address. 6. After still not hearing from him I contacted customer service again. They assured me Arvin would contact me soon. 7. Meanwhile the delivery company sent a 3rd delivery notification to the wrong address which I had to ammend. 8. Arvin replied and said he was cancelling both couches.I then sent him a response that was very clear and very succinct outlining everything again in one email. I had to make things as simple as I could because he was either not reading my emails and just taking guesses as to what I was after or he could not understand English well and I had to plain and simple. 9. I got a response this morning saying he would cancel 1 couch but that i would need to pay an additional delivery fee for the other and that I needed to prove I closed my previous bank account. 10. I called customer service to speak with a manager and got transferred me to Arvin who argued with me and refused to let me speak with a manager. Eventually he said it would take 3 days for a manger to get back to me and hung up. I HAVE NOT BEEN ABLE TO GET MY SLIP COVER AND THE ISSUE REMAINS UNRESOLVED!!
Rachel Robinson
Jul 11,2022From start to finish my experience with Brosa was amazing. Customer service get back to you very quickly. You get plenty of notifications on when tour order will be delivered, including real time tracking on the day. The drivers had to bring my couch up a lot of stairs and when I say alot I mean ALOT. There was no sign in their facial expressions that this was too much to ask, they even had smiles on their faces. Just amazing setvice
Wendy Rigby
Jul 09,2022We recently purchased 2 dining chairs. They are great. Easy to construct. Delivery was prompt & streamlined. In fact we loved the chairs so much we have another 2 on order.
Katharine
Jul 05,2022Ordered two products in April after being reassured about the delivery option (told items could be brought just inside my door in a non-Metro city), and told items were available and it would take 5 weeks for delivery. It’s now July and I’m still waiting for the items I ordered. Communication from Brosa has been extremely poor. They have today promised delivery this week, however a few hours later I received a text message stating delivery would be in a few more weeks and they’ve provided a different delivery date in each text message. When you call you speak with staff in an international call centre who all read off the same script with promises things will be sorted out and to expect further correspondence, and nothing ever happens. I’m out of pocket. They have me hog tied; I can’t cancel the order because I’ll be charged a fee for returning it, I can’t afford to purchase another bed - I already spent $2000 on the items I ordered 14 weeks ago. As compensation I was offered store credit, but but how the hell could I consider buying something else from them after all this? All they do is take your money and lie. DON’T SHOP HERE! If I could give a MINUS 5 star review I would.
Cheryl Armour
Jul 04,2022From the time we walked into the showroom in Sydney to the completion of the installation of our beds in QLD it was an absolute pleasure to deal with Brosa. Zoe in the showroom was just lovely and kept us updated on our order to the installation guys who were great. The products that we ordered were exactly what we wanted and such a good quality. Would highly recommend Brosa.
Beryl
Jul 03,2022My thanks to Brosa for such a positive experience in online shopping. The order was processed very quickly along with appropriate notification of each step in the process. The delivery was efficient, being notified of the day of arrival and a call from the delivery driver shortly before he reached our address. Most of all I am so happy that the lovely chair is exactly as it appeared online. I highly recommend this company. Beryl Innes, Nundah, Qld
customer
Jul 03,2022Great service, quality furniture, easy and friendly delivery.
Natalie McAsey
Aug 03,2022We had a wonderful experience with Brosa. Delivery was as ordered, delivered on time, the delivery guys were great and the box / rubbish was removed. Highly recommend.