To leave a review you need to be logged in
Reviews 979
Dalton
Jan 26,2014I had some reservations about making such a large purchase online and I wrote an email to coffeeItalia regarding my concerns and I received a prompt reply reassuring me all would be well which made the purchase more comfortable. I made my order on a Monday and it was ready for collection on the Thursday which I did, if I didn't want to collect it it would have arrived Friday (I was very impatient haha) It was packed extremely well double boxed and Loads of Styrofoam. I set up the machine and all seemed well, I was confused with one aspect on the site there was a video of the machine I bought (Quickmill Anita) and it had a OPV operating pressure valve which on the machine I received did not have. I called Matteo and I received a call back the next business day explaining that that was an american model and that the machine I received was a European model. This was a slight surprise but it did not bother me as I could adjust the pressure another way (less accessible but fine) and it had an extra feature I did not expect anti-burn steam wand and hot water wand so all in all I was happy and the prompt reply made me relax. I've had the machine for 3-4 weeks now and I am very happy with my purchase. I had to adjust the brew pressure from 10bar to 9bar but apart from that which wasn't a big deal everything was perfect. I would gladly recommend this service!
stanpo
Dec 16,2013I have placed an order first time and even there is christmas time and I can imagine they are in hury to satisfy evryone, customer support has been perfect and reaction to my questions quick. I can reccomend this on line shop to anyone.
Hamish
Dec 02,2013I ordered a Rancilio Rocky coffee grinder from these guys. Was despatched the next morning, couriered from outside Milan to arrive in Edinburgh in 5 days. Extremely well packed, double boxed with loads of polystyrene chips in between. Despite this, somehow, the box must have taken a knock in transit as one of the switches had popped out of its housing. Machine didn't work when switched on. I went on their website at 10pm to get their email address but they had someone doing online chat customer service. She told me to send an email. Matteo got back to me 2 days later and talked me through taking the bottom off the machine - a connector had come off the back of the switch when it popped out of the housing. All sorted and now a happy camper with much better coffee. Overall I think the problem with the machine was clearly not their fault, and they couldn't have done better at sorting it out.
Mike Madden
Nov 22,2013Our old Baby Gaggia broke down after 7 years of excellent coffee, So we decided to invest a better model. Delivery was prompt if not too prompt that I missed it. Notified immediately by CoffeeItalia and arranged next day delivery. Arrived as expected in good order. A small problem that the manual was not in English, and the wrong model but not a big issue. Emailed CoffeeItalia after 20 minutes of receiving the product and an electronic copy of the manual turned up 2 minutes later. Machine is working perfectly (as expected) and a joy to deal with a company with with an emphasis on great service. Thank you......
David Sie
Nov 20,2013Very happy with my quickmill anita and nemox grinder combo. Shipped to Kalgoorlie western Australia in a superfast 8 days by the FedEx cleared customs no problem. Pulling amazing shots at home and my wife could not be happier about her birthday present! Matteo and I Marco are running a great business. Cheers guys
Rodney23
Oct 29,2013I had some trouble ordering, basically because my bank was fearful of fraud, and Marco and Matteo were just great in supporting where needed through that part of the process. The Silvia, Rocky SD and barista kit all arrived on time as promised. The packaging was perfect and the kit had clearly come straight from the factory, it was still completely sealed in a protective film to safeguard the stainless steel. Now set up and working - over to me now to protect my barista skills! Thank you guys! A definite recommend ..... 5 stars!
steen bielefeldt
Oct 28,2013Had a bad experience with my Gaggia ice cream machine. But Coffeeitalia changed that into a positive experience - got a new machine for a small fee - it's what I call good service. Matteo quickly responded to my emails - thank you.
Damon Hayhow
Oct 23,2013My brother and I have purchased 2 machines from CoffeeItalia now. Both were dramatically cheaper than any rival and arrived within just a couple of days of placing the order. The first machine developed a fault. CoffeeItalia had it shipped back, repaired and returned within a week. No cost. Impeccable service. I could not recommend more highly. And my brother just bought another machine off them!
Keith
Oct 08,2013Ordered a Bezzera espresso coffee machine on Wednesday and got an E-mail telling me it was not in stock but offered the next model up for the same price. The machine arrived the Monday all the way from Italy! Most impressed not only with the machine but also the prompt service and delivery.
Anna
Sep 04,2013After over a year of research and going back and forth trying to decide on the best ice-cream machine with a cooling compressor I finally bought the Nemox Gelato Pro 2000 from Coffeeitalia. Thanks to the wonderful expert service and advice from Marco from Coffee Italia all my questions were answered. Originally I was going to buy the Lello Musso Polo 5030 but after my discussion with Marco I decided on the Nemox as I was informed that the machine had a more powerful cooling system compressor and was far stronger, durable, efficient and far less recalls than the Lello. Also Nemox was a trusted brand which has been around much longer. The machine is incredibly quiet and the final result is smooth gelato just like you would expect from a gelataria. No ice crystals like I had previously with my pre-freeze unit Magimix. The Nemox Gelato Pro 2000 is solid stainless steel with a stainless steel blade. It does not have a removable bowl but is still very easy to clean. I would highly recommend this machine and it is truly worth every cent. Finally I would like to pass on my huge thanks to Marco for steering me in the right direction and for all his help, I could not be happier! Regards from a very happy Gelato Maker....Anna
Dale Hewitt
Aug 16,2013My quest to find a quality espresso machine for my home ended after speaking to Matteo at Coffee Italia. He rang me after I left a message on the Coffee Italia answering machine, which I got from their web page. He had answers to all my questions, so I decided on purchasing an Andreja Premium. After placing my order on-line, I received confirmation (via email from Matteo) the next working day that the machine was being shipped immediately from Italy to Perth Australia via FedEx. I received a follow up email from Coffee Italia soon after that with a FedEx tracking number. From that time on I tracked the machine until it was delivered on the very day FedEx had estimated it would. It arrived in perfect condition and I couldn't be happier with the product and the service. Well done Coffee Italia and thanks Matteo.
Mark Fairweather
Aug 09,2013I bought a Elektra micro casa a lever coffee machine- good price, good delivery time, got tracking number via email where I knew the arrival time from the outset., machine arrived in perfect condition and makes awesome coffee , I would highly recommend coffee italia, thanks guys. mark fairweather.
w
Aug 08,2013Order not sent within 24hrs as web site states; received erroneous tracking number following morning when I enquired, then later again correct tracking numbers, which showed that items were processed only that afternoon (>48 hrs). I wonder how much longer it would have taken had I not asked. Company used Fedex, which is good - there are plenty of complaints that involve their use of UPS it seems. Coffee machine was OK but noticed that the pump ran dry when the reservoir was empty. There should have been a circuit breaker to prevent this from happening but it looks like this does not work. The grinder has a slight dent to the side. When I enquired about this, I received the following answer: "the grinder is handmade by artisans, it's normal that sometimes there are little cosmetic imperfections". I now wonder whether these are reject/B-graded machines. I expect a more in terms of speed, customer service, and quality when I spend a large (4-digit) amount of money on a purchase like this, hence I would not recommend using this company until they have sorted out themselves.
Sarah Matthews
Jul 28,2013Bought a big shiny HX machine in Aussie Dollars via Paypal. Five Days Later It arrived from Italy, Express via FEDEX with tracking to WA, thats quicker than from East Coast!. European Plug, had to be switched for Australian. (Issue for some, not me). I would probably knock off 1/2 star for that. Didnt have to pay customs or duties (all covered not sure how but extra points for that). Great savings to be had. Warranty returns within Australia.
Brian Sunderland
Jul 12,2013Servizio eccellente a trasporto veloce
Mike S
Jul 12,2013Pre sales was excellent. Ordered coffee machine but wrongly assumed it was from Australian stock. They didn't seem to have any and sourced the product from overseas (Italy). I found them unclear on the question of exactly when the product will be shipped, Marco just saying to expect it in 3 - 5 days. It took 14 days and it came from Italy via Paris (4 days), Dubai, China, Vietnam, Singapore. Did ask for a refund but I didn't get a response until a few days it arrived. I was offered $70 by Matteo for the inconvenience which I accepted. Communication when things go astray was lacking up until this time. Good communication would have solved a lot of my concern. I was quite dissatisfied but the partial refund which was done promptly has rectified this. Now to get the machine into action...it does look very good.
Robert Firmin
Jun 25,2013I bought a Gaggia machine after getting advice from Marco. It arrived from Italy via FedEx. Makes the most lovely coffee. The whole experience of buying the machine and their own coffee has been excellent. I would certainly recommend this company for service and advice.
s
Jun 14,2013Hi Matteo, After having received a damaged Rancilo Silvia I was really worried that it would be a nightmare to sort out but you proved me wrong. After going through some questions with you to agree the issue I returned the machine and you sent me out a replacement. Now happily having great shots of coffee. Definitely recommended. Thanks for everything, Shalin
Mr. alexandre
Jun 10,2013café café café...
Gary Blundell
Feb 28,2014Hi there. We wanted to replace our worn out coffee machine that had given us 12 years of good service. We had a shortlist of several but needed some guidance. We contacted Matteo at Coffee Italia and he put us on the right track. We purchased a Gaggia Carreza espresso machine. The price was good, and it was delivered very quickly. The machine was well packaged and throughout the whole purchase there was very good communication. I would recommend this company to anyone who is considering a new machine. Brilliant service.