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Reviews 220
Sarah
Mar 01,2025I have never been successfully able to log onto my account as the original account was set up on the wrong email (i only found this out as a guy in America forwarded me an email threatening legal action) i couldn't get my login to work (as they had the incorrect email) so there was no way for me to log in to my "account" and cancel that way. I cancelled payment via my bank and they are now threatening to take me to court for £38 unpaid subscription fees of a subscription i have neither wanted nor ever claimed from. i (stupidly) paid it for years before i realised i couldn't log in to claim. My last correspondence from them was to clear my account or they will send me to small claims court, and 2 emails i have sent since then have gone unanswered. Given that the cost of sending a claim of under £300 is £35 leaving them £3 in profit i can only think that this is some sort of personal vendetta, or maybe i annoyed the plumbing gods. My calculations are i have paid them over the last 5 years £9.50 per month which is £570. I'm not asking for any of that back as I'm aware it was my own stupidity but could they not use some common sense and not take me to court for something as small as £3 profit
Jane Orsborn
Mar 01,2025Engineer arrived on time and completed the boiler service in an efficient manner. Very polite.
Juliet Miller
Feb 26,2025Excellent service. Always on time. Keep in touch. Always able to help on telephone. Engineer very good and keeps you informed of progress with job. Would definitely recommend.
Frederick Winton
Feb 26,2025Arrived on time and completed the job with no hassle. Gave good advice on our radiators and external pipes.
Simon Guest
Feb 26,2025Lodged the issue the evening before, the issue was dealt with professionally by 10am the next morning, really good service would recommend
Edwin Hanke
Feb 25,2025Your boiler man was really great, carried out the service with speed and efficiency. Many thanks
John Gallimore
Feb 25,2025Efficiently and confidently managed by receptionist and technical support
Catherine Rockett
Feb 25,2025Engineer was prompt ,and very informative on the Boiler service ,that he carried out very helpfull in explaining about the Boiler.👍😎
Colin Grant
Feb 24,2025What a joke they booked in a service call. Then call 10mins before the arrival time to cancel. This is not the 1st time I have had bad service. We have waited in all morning. Maybe an earlier call would have been better service.
kelvin barrett
Feb 23,2025very quick and efficient
mrs joan mcbride
Feb 22,2025Arrived time stated. Dealt with repair. Very satisfied with Care Club's performance.
ROBIN LARKIN
Feb 17,2025Very good service and friendly engineer !
Peter Mathews
Feb 17,2025Apart from a minor difficulty changing the tap/shower taps,Ewan did a great job.He was friendly and professional.
X G
Feb 17,2025Excellent job done.
Richard Witheridge
Feb 16,2025Engineer arrived on time, explained everything that needed to be done, repaired the issue very quickly and talked me through everything at the end. Cannot fault the service and the Engineer was top-class!
customer
Feb 14,2025I do not understand your email that you got it right. The person who came to do the repairs only sorted the sink. He said the office will get back to me concerning the shower and the leaking tap. Thank you.
Carol
Feb 14,2025Everything was exactly as required. The perative at the call centre was very helpful and knew exactly what was reuired. Medet the engineer was very friendly and helpful making sure everything was dealt with properly before finishing. I would happily trust him with any work required in the future.
jason Lochrie
Feb 12,2025Friendly person. Good job well done. All around.
Nick Woodward
Feb 07,2025My. Cistern. Was. Leaking. Water. Into. My. Toilet, constantly. And. Care. Club. Sent. An. Engineer. To. Fix. It, and. The. Siphon. Was. Changed. It's. No. Longer. A. Problem.
Trigate, 210-222 Hagley Road West, Oldbury, B68 0NP, Birmingham, GB
https://careclub.co.uk
Muhammad
Mar 04,2025We subscribed to the ultimate Care plan and called to report a leaking tap. Initially, the engineer came in and advised the tap need to be changed. I was told it is not covered having the Basic Plan which I disputed as I pay monthly for the Ultimate Plan. I was then told that even if not written in the policy for Ultimate Plan, taps are not covered. It is contradicting as in the Basic Plan, it clearly specifies that taps are not covered and similar clause is not present in the Ultimate Plan. I then spoke to the manager who now alleges that the tap replacement is not covered because it is wear and tear which is ridiculous as to me it seems all excuses, one after the other to justify not covering the costs. This company is a pure scam scheme and deceiving customer deliberately mis-selling plans as I perfectly recall conversation before I took the plan and I was told that PARTS and LABOUR are included for such situations.