Cover was easy to obtain online, answering a few simple health questions etc. Cover while awaiting a knee replacement operation was included with no fuss. Cover levels for cancellation, health emergency etc., at or above industry standards, and a very reasonable price for over 70s.
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Some confusion initially due to system teething problems, but once sorted I was pleased with the quote, the terms and the explicit cover offered for some prior conditions.
Telephone response reasonable time. Excellent friendly person we spoke with who waa friendly, supportive and not trying to pressurise us. Price very competitive and we accepted the quote. Instant Text with simple contract information and help number followed by confirmation email with full copy of the contarct attached. Very impressed and relieved
Very friendly staff. Answered all my queries efficiently Very quick respnse
Easy to arrange insurance, very helpful customer service.
Simple process of application - though a digital format could have been a consideration. The explanatory information on the webpage was comprehensive.
I applied for this insurance through the NHS retirement fellowship. I ticked the wrong box lol, however staff phoned me to clarify what I was applying for. I really appreciated this. I also contacted them regarding payment and they reassured me, saying it took time to set up the direct debit but my travel cover was in place.
Easy to arrange the insurance I wanted
The process of getting holiday insurance with CSIS was great. It was a very straightforward procedure and the insurance provided gave me peace of mind for our holiday. Will definitely be using them again in the future.
Excellent value for money comprehensive travel policy. Very speedy service and response. The only thing to improve would be the ability to complete the form online.
Easy enough to purchase the travel insurance, and to slightly amend a little later.
The help I had was fast, good price, and friendly service... Picked the policy that suited me and was phoned back 2 days before due date to pay... Very good service highly recommend
Excellent. Very prompt service
Good service and time taken to meet my needs
A change of car required a change of policy details. A quick call to the team resulted in an equally quick and efficient response with clear advice and guidance. I could not have asked for a better service.
The lady I spoke to was so helpful and understanding in my situation
Good, prompt service. No fuss - easy process
Good polite service, did not have long to wait for the call to be answered even though I was in a queue.
david watmough
Apr 12,2023You talk to a human being who helps take you through the various stages of application to completion politely and very helpfully