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Reviews 846
Maria
Jun 21,2023The people I spoke to were really helpful and accommodating.
Ian Shalliker
Jun 21,2023I WANTED TO ADD MY SON AS A NAMED DRIVER. AFTER WAITING 10 MINS THE CUSTOMER SERVICE AGENT SARAH RANG ME BACK BECAUSE MY PHONE WAS A PAY AS YOU GO. THIS WAS VERY KIND AND THOUGHTFUL. SHE SAID SHE WAS SORRY FOR THE DELAY AND THEN TOOK THE DETAILS ADDED MY SON AT NO COST. FIRST CLASS AGENT AND RESULT. 5 STARS.
Ken
Jun 21,2023The lady with whom I had the consultation was a credit to Your organisation. She was very informative and made things easy to understand. Thankyou!
stuart care
Jun 21,2023Very friendly person at the end of the phone who answered my questions and completed my application without me needing to attempt it online.
Sue F
Jun 21,2023Prompt service and the advisor answered all my questions.
Mike Field
Jun 21,2023Excellent price for WW cover
Marie Davis
Jun 20,2023Easy on line application. Good price.
customer
Jun 20,2023Professional service, lovely staff , good advice and price. Just let down by the cost of the previous call that cost of the call on my mobile at £31 and I will have another charge for this recent call. I queried my mobile bill and this is what I was advised.
David Moffat
Jun 20,2023Needed to change travel insurance, found on line application easy and straightforward, had slight difficulty in finding documents, and realised it was my error. Contacted by follow-up phone call to check I had found documentation and check if any other issues. Great customer service from csis. Product very good value for money.
Keith Bezant
Apr 28,2023I use CSIS for my car insurance so I know that they are a good company. I had been looking for travel insurance and was faced with astronomical prices. I tried CSIS and was pleasantly surprised at a product that I think is very innovative in the field. It is a fixed price yearly travel policy that does not require any medical history! This was at a price of more than half of anything I’d been quoted elsewhere. I decided to take out the policy which I did within five minutes online. So not only a reasonable price but a very quick and professional service.
Margot Scott
Apr 16,2023Value for money. Prompt response.
Sheena O'Connell
Apr 14,2023GETTING THE INSURANCE WAS EASY AND QUICK. HOWEVER THE REAL TEST WILL BE IF I HAVE TO MAKE A CLAIM.
Mr Hughes
Apr 13,2023Reassuring travel insurance easy to arrange and very fast reply to my application First impression is good
Brenda Wadge
Apr 12,2023The lady I spoke to on the telephone was very helpful, knowledgeable and could answer any questions I asked.
richard beckett
Apr 12,2023The person I deal with when signing up for the travel insurence scheme was cheerful and very helpful However she not alert me to the issue as described below which I regard as major omission. My main and serious complaint is that the policy has to be renewed on 30.09.2023.regardless of when they join. That meant when , as I did , I joined in April 2023 for £295 I will have to make an additional payment of £295.00 on 30.09.23. This makes my annual policy April 23 to April 24 cost £470. This is much more expensive that my current policy and I would not have taken it if I had known when I signed up.T This arrangement is unique amonst insurers and is unacceptable. I would recommend that people wait until September of any year before taking out this insurence . I would also strongly recomment that staff working for this company be instructed to alert potential customers of the cost of joining the scheme before the automatic renewal date on 30.09 before they discover this in the small print,
Ann Duncan
Apr 12,2023Patience of the agents and went out of their way to explain+help.Am new to both smartphone +broadband so was more than a bit cackhanded.!Was updating address+insurance so was done over 2or3 calls
Anil
Apr 12,2023It was straightforward. After joining the retirement fellowship, applied for the travel insurance. The fact that pre-existing conditions are accepted without any issue. The duration of cover of 65 days is great except North America and Caribbeans (45 days). Just had to fill the direct debit mandate and it was sorted. Very easy process.
mrs d littlewood
Apr 12,2023Excellent customer service and extremely helpful. Highly recommend CSIS
Allyson Jones
Apr 12,2023Staff were very approachable and friendly
customer Heather
Jun 21,2023Always efficient, deliver on time as are best on price per product