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We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy—electricity and gas, water, broadband, mobile, voice, payment services and insurance. It's all we do. Multi-service delivery for small businesses – all in one place. All on One Bill. Simple. Giving you more time to run your business.
We specialise in small businesses and know them well. We don’t generally supply services to domestic customers, unlike some other brands. Small business - it's what we do, so we know what you need.
If that sounds like a breath of fresh air, so is the way we treat our customers. We don’t do jargon. We don’t do complicated. We don’t say one thing then do another. We offer packages and contracts that suit you and your business.
We want to keep everything straightforward and clear. We're already making life simple for over 135,000 small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Reviews 790
RailMart
Dec 10,2024Absolutely dreadful company to deal with. Contacted numerous times. No responses. Cancelled contract on grounds of frustration. Still sending invoices. Do not use this company unless you wish to spend hours not getting anywhere.
Derek Li
Dec 10,2024We were business customers with clear water for years. We unfortunately had to close our business and had over paid our water bills. They've made us jump through millions of hoops to try to get the money back we have over paid. 3 months on and still no refund for money that is rightfully ours. Was on hold for 30mins and when answered the customer service agent pretends it's a bad line and request we call again. They say them aim to return a response in 3 days. It's been 3 months with additional follow-ups and nothing..if we owed them money I'm sure their response would be quicker. Very Poor! Avoid!
Karen
Dec 10,2024Spoke to Ben to renew contract. Polite and helpful Only reason not giving a 5 star is because he couldn't reduce the prices
Lauren AP
Dec 10,2024Exceptional customer service from Charlotte!
Richard
Dec 10,2024Just had a wonderful lady who has gone out of her way to source my new phone after being sent all around the houses by a colleague. Patricia Mack deserves this recognition as she had renewed my faith in people who do what they say they will do!
Firez Ozbek
Dec 10,2024I have been with clear business for a while now had a issue happen that caused me to not have Wi-Fi or phone line in the business, but Curtis helped me so much helping me with connecting my own phone to the landline so I do not loose much business he helped me so much was so good with me and calm stayed on call for few hours he is an amazing colleague
Zoe ames
Dec 10,2024Shaun Holden has been great at assisting me with new card terminal… 100% satisfaction
ADRIAN HODSON
Dec 09,2024Very efficient and helpful and curtious service from Jamie MacLachlan
Happy renter.
Dec 09,2024An 84 year old Unicom customer of longstanding had his account renewed for 3 years. Now 86 years old, with failing health, with no further use for the phone line he cancelled with 1 year left. Clear Business (previously Unicom) have charged £625 + VAT to cancel and will not chage their position. Unconscionable.
Elaine Patton
Dec 09,2024Had dealings with Ben Henry- Charles and he was fantastic with explaining everything to me brilliantly and I understood everything explained to me and he saved me money!! Win win. Thank you Ben
Katherine Turley
Dec 09,2024Spoke to Jessica today who was extremely helpful and talked me through the process of prices for the card machine . We then completed the application which Jess made very easy to do . Also talked me through how to click on emails and submit info on the emails she was sending me . It was a very easy to do with her guidance with a friendly manner . It was a pleasure to speak with her today .
Karen Jones
Dec 09,2024A simple request to close our account was resolved in two telephone conversations with the Executive Complaints Handler after months of trying to speak to the right person in your Customer Services Team!
Jules Emmanuel
Dec 09,2024Charlotte was outstanding from start to finish. She has gone above and beyond she has been extremely thorough and made sure she got us the best deal that was suitable. Also very kind to me as setting up this business has been extremely stressful and she has really lovely and made things simple on the phone. Saved us a small fortune too! Thank you Charlotte!
Jennifer Porter
Dec 07,2024Courtney was outstanding to deal with! She was so personable and made me feel like no question was a silly one to ask. She explained everything clearly and I felt confident and comfortable with the package agreed. If I could give her more than five stars in this review I would!
Abdul basit
Dec 06,2024Very good excellent
JAMARA BEACH
Dec 06,2024My experience was great Shaun was really helpful in gaining a card machine. Thank you
Cammy
Dec 06,2024Had a great experience with a chap called Lee McWilliams. Lovely guy, saved me a fortune and ended up getting a great deal on a new card reader. Guy was very knowledgeable and went the extra mile to get me all sorted out. Excellent service.
Sophie Corbett
Dec 06,2024Having just opened my first small business, I’m appalled by how money hungry Clear Business and other suppliers truly are. As someone who wasn’t familiar with the whole Change of Tenancy process in regards to commercial property, I wish it had been made clear to me from the agents that I’d be charged such high rates for not opening a contract with them. I had no idea they were even the suppliers to the previous tenant until it was too late. My small business has taken a massive financial blow today as a result and I’m truly devastated at how they over charge people just trying to get off their feet. I had no idea what I was getting myself into with them.
Nick
Dec 06,2024Very knowledgeable. Patient sales rep Shaun was great
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, GB
http://clearbusiness.co.uk
JOHN MCPHAIL
Dec 11,2024Once again. Do not touch this company. They have finally sent me a bill based on deemed rates. Now this is legal but they forced me on to deemed rates because they had a dispute with the previous tenant. They refused to allow me to move to a new supplier until they sorted out their dispute so I get a bill for £577.52 which way above what it should because of deemed rates. On the bill there is additional charges of £27.27. £12.67 for interest on a bill they issued on 03/12 that I received today 10/12. I need to pay it by the 12/12 so how am I paying interest. Other charges £15. What is that? I think they just make this up as they go along. Also, this is the second one star I have given them. They replied to my comments and said they would register it as a complaint. Well, I have heard nothing from them except a reapplied invoice. For goodness sake everyone look at the one stars. This company is a nightmare to deal with and contact is neigh impossible. That's ok you saying that but without resolving the complaint, you slap me with a rather high bill of £577. I've worked out why they have done this. Now remember, when I took over the shop I moved to another supplier. However, because CB had a dispute with the previous tenant, they refused to allow me to move so because I did not have a contract with them, they forced me to pay deemed rates. Fixed charge £2.50 PER DAY. Kilo watt charge 54p PER KW So from 1/9/24 - 5/11/24 this comes to £234 when with my present supplier it would cost £61. Forcing people on to deemed rate because you have a dispute with someone else is not on. This will go to the Ombudsman and probable court. Sort this out with a proper invoice, not one that is raised because of your dispute with someone else, and I will pay it tout de suite. Well, phone call this morning from their debt people demanding £577.72. When I tried to explain why this wasn't paid, he just hung up. That's the fourth time I've been hung up on during a conversation. I want to make it clear, I will not pay deemed rates. I will be in touch with CAB and Ombudsman next week. I will also contact one of the newspapers who look into complaints such as this and publish their response. No one has contacted me to discuss this issue only to demand money. Tell everyone reading this. Why put me on deemed rates because you had a dispute with the previous tenant and why won't someone actually speak to me regarding this. Well folks, the saga continues. Going back to 10th Oct. when you set up an account without my permission. I was just an ordinary guy moving into a shop and wanted my own supplier. You didn't like that for some reason which I might add have been unable to explain. For a problem of your making, not mine, you sent me a deemed rate invoice. Since then I've had 8 threatening messages on messenger and several emails which cannot be replied to. You insist I call you which I did. The last two emails that I replied to were returned undelivered. Here is my last reply about an hour ago. "You people haven't a clue what you are doing. I called you on 7th inst and spoke to your people for 22 mins. I called again the following day and spoke to your people for 23 mins. I have made it perfectly clear that you forced deemed rates on me through no fault of mine. I won't pay deemed rates. Send the debt collectors with a sheriff's warrant which I will contest or put a stop to this with a proper invoice. Good day, John" So anybody reading this and thinks I'm in the wrong. Please tell my why.