Clear Business

3.5 (790 Reviews)

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We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy—electricity and gas, water, broadband, mobile, voice, payment services and insurance. It's all we do. Multi-service delivery for small businesses – all in one place. All on One Bill. Simple. Giving you more time to run your business.

We specialise in small businesses and know them well. We don’t generally supply services to domestic customers, unlike some other brands. Small business - it's what we do, so we know what you need.

If that sounds like a breath of fresh air, so is the way we treat our customers. We don’t do jargon. We don’t do complicated. We don’t say one thing then do another. We offer packages and contracts that suit you and your business.

We want to keep everything straightforward and clear. We're already making life simple for over 135,000 small businesses. So, get all the essential services you need, and none of the hassle you don’t.

Reviews 790

3.5

Out of 5.0

John

Dec 05,2024

Ikhlaq Ali was very informative and knowledgeable and guided me all along the process

David Townley

Dec 05,2024

Good customer service

David Bamford

Dec 05,2024

Never really experienced this before, but these guys are literally holding us to ransom, and there is little we can do. We signed up with them for our water a few years ago and they have been fine. The problems started when we wanted to switch to a new provider. Despite us being out of contract, they blocked the switch and objected. After a long time of waiting on the phone (don't bother trying to email), they confirmed their error, and gave a small goodwill credit. I then went through the whole process again, with a new supplier, and again it was objected/blocked. No one at Clear Business had any idea what was happening or why, and their responses dried up. I have now tried to switch four times, and six months down the line they keep automatically objecting. I spend hours waiting on the phone to someone who relays my messages to a 'retentions department', and sometimes I may be lucky and get an email a few days later, confirming the error, and assuring me that I am free to switch and that they won't object any longer. Any responses I make to that assurance are ignored. So all I can do is continually try to switch - which is futile - or email a non-responsive mailbox. Even if I reply to an existing email thread, I may as well whisper to a dead tramp for the amount of engagement I get in return. I am simply at a loss as to what to do. The latest series of switch/block/email/ignore was started two weeks ago, so in two weeks I can involve Ofwat. What is for certain is that I cannot recommend Clear Business whatsoever, and am only thankful that they only have our water supply agreement; I would hate to be held hostage for other utilities by a company that is unresponsive and unable to resolve their own issues. I'm also looking forward to their sales team contacting to ask about other services we may want from them!

J mark Everett

Dec 05,2024

When I put my recent review on about this dreadful Company, I felt reassured that my problems had been sorted out. How wrong I was!! After sending me an invoice totalling £464.00 for water usage of 1m3 for the month of November and the for agreeing to email me a new invoice at the agreed total, which as yet has not appeared, as they seem incapable of emailing out invoices, as everything goes through the web site, which I have not got access to! I am now getting daily text messages telling me that if I do not pay the £464.00 outstanding, then I will be cut off and my credit rating will be affected!!! After my last message went on I was told that I would get a call from customer service to rectify this and a formal complaint would be logged - needless to say, I await a call!!! My number is 07718 611423 Mark Everett To put you fully in the picture, all I am wanting is a correct invoice emailed to me for the agreed amount. It has to be emailed to me as I have no online access to the account. I will then forward it on to my pension Trustees to pay it and you will be paid in 3/4 days by bank giro transfer. All of these details and meter readings have been with you since the 1st of November and yet you still are sending me demands for the original invoice! I am also getting text messages threatening that the supply (which I have not used since the 31st of October) is with the new tenant. I have completed all the change of tenancy documentation. NOW ALL YOU NEED TO DO IS SEND MY A CORRECTED INVOICE BY EMAIL! It really is as simple as that!!!! And by the way, needless to say I have not had any further communication from you since my initial review was posted, despite promising to do so!!

reza mafi

Dec 05,2024

avoid at all cost horrible experience with this company, bunch of money hungry cowboys, need proof contact me

Bilal

Dec 05,2024

Helpfull service

Kay Drever

Dec 04,2024

I had my water, electricity, telephone and broadband for my business with this company for years and was a loyal customer. In March my business property was destroyed by a fire and all the supplies were cut to the property and it was unable to be entered due to being dangerous. Since March I have been trying to have my supplies cancelled and its still not resolved. I have phoned and emailed dozens of times, signed change on tenancy forms, submitted photos of the building in its current state and sent copies of the dangerous building notice supplied by the council. I was charged £1200 cancellation fee for the telephone because I was still in contract, no one could comprehend that we could not return the meters as the building was unstable and fire damaged. And today I have had to pay £63 for broadband charges even though there has been no broadband at the property since March! They have caused me so much stress and hassle during and incredibly difficult time. And every time you call you get the standard 'I understand your frustration' - NO YOU DONT! Absolutely appalling customer service and so unhelpful during a difficult time. Avoid like the plague

Anthony

Dec 04,2024

Horrendous company to deal with if you have a problem or complaint. Staff untrained, unprofessional and unhelpful, often just hanging up on you when they don't know what they're doing after you've waited an obscene amount of time.

customer

Dec 04,2024

An absolute shocker of a company to deal with on the business side. A change of tenancy should be a straightforward request yet Clear Business make it more difficult than it needs to be. Invoices are still being sent to the former tenant even though we have also received confirmation of the new account - the staff fail to grasp what you are asking and I've been cut off trying to speak with someone who will take ownership. Very poor. An update 17 Dec 24 - the saga continues and after speaking with them 9 Dec and subsequently emailing, I am still waiting on the courtesy of a response and for the issue highlighted both in my call and email to be resolved.

Robert S

Dec 04,2024

Jade Malone was phenomenal. Super positive and pragmatic and got me a great deal. I’m really pleased. Thank you!

Carl

Dec 04,2024

Got my Business broadband and payment solutions sorted at a good rate. Thank you Anthony for sorting us out :)

Joshua

Dec 04,2024

jade is amazing she helped me a lot

Mrs Sharon M Radford

Dec 04,2024

I spoke with Annie she was very helpful and dealt with my order fast Annie was very cherfull and bubbly she went through all the fine details and reassured me I would be provided a good broadband and line rental contract. After having a very bad experience with xln. I felt safe taking out a new contract with clear business. Thankyou Annie

Katy Hutchings

Dec 03,2024

I have been dealing with Shaun since the start of the year to sort out my utility bills and have just had the pleasure of now changing my payments terminals. Shaun explained everything clearly, hand held me through the process and made the transfer really easy.