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Reviews 501
venice
Nov 03,2024Ekin is incredible!!! Gives the best advice ever, truly amazing will be coming back soon
Sharon Newton
Nov 01,2024Great service and quality designer items.
Maria Karampetsou
Oct 29,2024Excellent service and had a great experience in the store. Particularly with Dimitri, he was very kind, helpful and extremely patient. I will be visiting the store again very soon
Sam Thompson
Oct 28,2024I visited CSD for a specific bag that unfortunately had been sold. The staff, especially Dimitri, were incredibly helpful. Though I was disappointed, he showed me great alternatives and offered to notify me if a similar bag came in. Dimitri made the experience unpretentious which I find a rarity in luxury shopping today.
Consumer
Oct 26,2024“Fantastic experience at CSD! Ekin, Nicole, and Dimitri were wonderful—super knowledgeable and attentive. I left with a gorgeous new pair of boots thanks to their expert help!”
DS
Oct 24,2024They work at a snails pace. Staff are unhelpful and not customer oriented. I purchased something off their website. Chose store collection. The item is actually also already in their store as opposed to the warehouse so should easily be available for collection within a few hrs IF they run a tight and organised ship within the business. Was told: “ Our team need to ensure the item is in fact in store & ready for collection. There are many checks that need to be made prior to collection” Amazingly the item is still available to buy on V. Collective being sold by CSD so they have really poor stock and online processes. Selling items online isn’t major brain surgery and I really advise to avoid buying from them as it’s slow and dated for the customer. This is why so many business fail as they can’t think to work progressively and to high standards. I have subsequently called and emailed to request my order be cancelled and refunded so I will no longer collect it. Predictably the warehouse manager “is not in at the moment and I will pass a message on” So intensely frustrating inefficient and annoying.
customer
Oct 22,2024Dimitri was the best sales person ever. I picked up some lovely gems that I will treasure. Thank you so much, what a great shop!
Charlotte Nedreaas
Oct 20,2024CSD has been selling my items since December -23 for several thousands of pounds. The first process with sending all my items, having it priced and posted for sale online went very well, but the payouts has been a total nightmare! I’ve been asking for payouts since January non stop, and even though they finally started transferring my money I’ve had to continue to nag about. Accounting team rarely respond to emails, the owner Gamal often gave me promises he didn’t keep (on WhatsApp), but after me constantly nagging during summer and fall my backlog was finally severely reduced in September. However they still owe me about 14.000 GBP, among this two very expensive bags sold in June that they still haven’t payed out. Even though I’ve been requesting this to both Gamal (owner) and via the new head of sales, telling them how I need the money, they still haven’t payed out for these sales. I’m loosing a lot of interest money on this as well, and CSD is earning interest money of it. I have switched to Loop Generation as my go to store for consignment and I highly recommend you do the same. Payouts happen twice a month promptly, and the money are on my account the following day. With CSD payouts has taken up to 4 weeks before entering my bank account. If you read other reviews as a seller you will see this is a common problem with CSD. One review also suggest taking legal action and making a “claim court for money” approach.
Anthony Francis
Oct 14,2024Quick Ship!!
Anne Tiumothy
Oct 13,2024Many thanks to Ekin at the Marylebone shop for the wonderful customer care she gave me earlier this week. She was really helpful, charming and went to a lot of effort to clarify the price of one of the items. Ekin clearly values customers and it was a pleasure to be served by her.
Theodosia
Oct 12,2024Dimitris was so helpful! He is so knowledgeable and suggested the best dress for me. I have been doing research to find a short black dress and he helped me find a perfect one.
Pinkseahorse
Oct 12,2024Dimitri was super welcoming and couldn’t have been more helpful!
Blessing Kpodoh
Oct 09,2024The experience was lovely and the package delivered quickly with no problem!
Alison Powter
Oct 08,2024Helpful knowledgeable staff. Prompt delivery
Neesh Archibald
Oct 07,2024As a consigner, I’m feeling extremely concerned about the legitimacy of this business. An item (& possibly more) of mine was sold months ago and I haven’t received payment yet, despite having made contact on multiple occasions. Initially I was told that a “wave of Covid swept through the office” and have subsequently been told that the sales team works from home and have no phone contact details. I’ll be pursuing this if I don’t receive both my statement and my remaining items by the end of this week.
Julie B.
Oct 06,2024Easy website with many pictures of items, detailed descriptions, too. Also, fast shipping helped me decide to make the purchase.
GERALDINE
Oct 05,2024The shop is lovely, and the staff are very helpful. Dimitry especially very kind in helping me find the right shoes! Highly recommend
DIANNE LANDRY
Oct 05,2024I ordered a skirt from CSD and the price was amazing and the skirt looked brand new. The whole transaction was smooth and easy. I will definitely purchase from this shop again. Thank you!!
Tobias Punga
Oct 03,2024Going to a dolce vita party - the team is incredible. Got exactly what I was looking for in no time. Grazie Thanks to Dimitri, Ekin, and Aiysha - Grande
Unit 101, Avro House 7 Havelock Terrace, SW8 4AS, London, GB
https://csd.shop/
Kymberli
Nov 03,2024I was on the hunt for a cute, vintage bag and CSD delivered!!! I saw a few options but fell in love with a nice LV bag for such a great price! I immediately placed the small bag I was carrying into my new found treasure. Although I live in the states, I’ve been telling people about my new favorite store. The sales lady was so sweet and attentive. I’ll definitely stop by and speak to her when I return to the UK.