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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Cassie
Jan 25,2023HORRIBLE Company CPI - BUYER BEWAER!! I've been a customer for over 10 years paying over $50/month for home security. Called to cancel my policy since the CPI technician never came out to my house. I called again to cancel my agreement and found there was a 30 day cancellation policy. So I over pay for another month. SO many other security companies out there. I will NOT be using CPI again for anything. So disappointed with CPI
Robert Shrum
Jan 24,2023Successfully resolved problem. Extremely courteous and informative.
Thelma Ruth-Lliran
Jan 22,2023I received an outstanding customer service from Olive this afternoon. Olive is very knowledgeable and showed so much empathy and Olive handled my concerns with care. Olive took ownership of my situations and I truly appreciate her so much. Olive is such an asset to your company! Once again, I thank you so much for such an excellent customer service you provided me.
P.Olivia
Jan 19,2023ZAI was like a breath of fresh air! She was completely professional and made me feel as if I was finally being heard and appreciated as a customer! I couldn't believe that changing internet couriers could cause such a breakdown in delivery of services by CPI! I was extremely frustrated,disappointed and defeated...Zai...because of our conversation, I felt like someone finally cared and understood that I was not being protected. She took the necessary steps to correct it. Thank you so much Zai! I was actually considering switching to your competitor company, but now that I've spoken with you I'll give CPI another shot!
Nelson Rad
Jan 15,2023Service is the top of my list. Agent was very helpful and patient with me.
Chelle Anderson
Jan 12,2023Douglas is AWESOME! He did an outstanding job assisting me with my account. He’s extremely knowledgeable, professional and understanding. He answered all my questions and throughly explained how everything works. He went over features that I was not aware of and scheduled my tech appointment for next week. Definitely went above and beyond! Michelle Anderson
william wright
Jan 12,2023Very friendly and professional, she was motivated and enthusiastic about resolving the issues that we had with or system that provided NO security as it was for the past 2 weeks? The technician is here, now fixing the problem, fixed the problem. I/we are very thankful.
James B
Jan 11,2023You all are great!! Professional, knowledgeable. The best
Robbie Anderson
Jan 09,2023The customer service agent was very responsive to everyone of my questions and concerns about our new alarm system. She fixed every concern we had and made sure we checked our apps to make sure the apps updated
Benita Woods
Jan 08,2023After a mix up on CPI’s that has inconvenienced me, Josh was able to reschedule for me to help resolve my installation for my garage door opener. Thank God, Josh was respectful of my time and brought in his supervisor, Justin to be able to accommodate me. Grateful for Josh!
Cynthia Steelman
Jan 04,2023Several things: * The technician was fantastic - knowledgeable, thorough, efficient and explained everything to me. * The technician solved my problem completely. * The technician tested the security system to ensure it was working properly even though my issue was with the doorbell camera. I could not have had better service!
Tenessa Jourdan
Dec 31,2022Tevin was great, respectful and a joy to work with updating my system. Great people to work with!
Felicia Long
Dec 28,2022Chris was extremely patient with me. I'm not tech savy, my 7 cameras were out at my business after a power outage. Chris initially returned my call after I left a message. Then followed up with 2 addiontionally calls to ensure my services were restored after an electrician had to service the electrical panel. He went above and beyond.
Tony Lamphear
Dec 28,2022SHE WAS VERY HELPFUL IN HELPING ME WITH THE RESET ON THE ALARM PAD. SHE ALSO HELPED ME UNDERSTAND MY CPI APP. IT WAS A VERY INFORIMATIVE CONVERSATION.
Melissa Wall
Dec 24,2022A representative named, Jordan - (unsure if I have her name spelled correctly; I should have gotten the correct spelling before I hung up the phone with her but I did not because she had already stayed on the phone with me so long) provided outstanding customer service for me this evening!!!!! She assisted me with setting up the CPI InTouch App on my cell phone. Jordan was extremely patient, kind and knowledgeable. She helped me every step of the way and went out of her way to ensure that I was ready to go in using my app before she hung up the phone. Your company has done an excellent job by hiring Jordan because she is just what I (and other customers) need when calling CPI for assistance! Jordan you deserve a raise/bonus, you are a winner and absolutely awesome! I am so excited to begin using my CPI App! Thank you so very much!
anzetta pyles
Dec 20,2022Very knowledgeable representative. He listened to my concerns and explained my options. He was not pushy and encouraged me to review my options and call back with any questions.
Stacey Harward
Dec 18,2022CPI had been the WORST decision I've ever made. We have had non stop issues since we first got it. I'm constantly calling about it not working and more and after the run around they said they'll cancel my service BUT they want me to sign a contract saying I'll pay any fees associated with canceling early. They are very unprofessional and can't get anything done in a timely manner. I also regret giving them the multiple chances I did just to be screwed over! DON'T DO CPI!!!
Patrice Davis
Dec 17,2022I’ve always had great customer service at CPI but Carina Ogee takes the cake! She was so pleasant, smart, patient and helpful! I was able to get exactly what I needed with her expertise and guidance.
S.C.
Dec 16,2022Was struggling to reconnect my CPI video doorbell to my security system for several days. Then, finally I called and spoke with Tevin who seamlessly deleted the old device so that he was able to walk me through reconnecting it as a new device. Thank you CPI and thank you Tevin!! Happy Holidays!!
mbutler
Jan 25,2023Tevin is Amazing!!! I truly appreciated his tenacity. Although we couldn’t figure out my issue initially, Tevin called back and now it’s resolved. Please give this young man kudos for his kindness, knowledge of the product and his patience with an elderly person. Thank you.