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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Janet Harbaugh
Nov 04,2022Zach is very knowledge & helpful. He educated me with all my products & services. He was patient to answer all my questions.
Gwen Holtsclaw
Nov 02,2022Nico was pleasant, knowledgeable, and efficient!
Sherri Pope
Nov 01,2022Very quick, professional response, thank you for the service.
Nolan
Nov 01,2022Technician was very knowledgeable and had different ways to approach the problem to get a solution
Brandy O'Hea
Oct 31,2022Michelle McMillan provided exceptional customer service. She went above and beyond and she was understanding of our need to have additional security clips recorded. She was extremely helpful and pleasant.
Gwen
Oct 29,2022He was patient, knowledgeable and extremely helpful. We truly appreciate him
TheWaluks
Oct 29,2022I realize now that my experience last week with Jamie was just a fluke. She was a rare occurrence...today a tech came out to replace doorbell, and the usual horrible things happened. Here's the story. I was texted asking if they could come today instead of next week. Fine. They said they would text me to let me know the tech was on the way. I never got a text. A man showed up ... showed no ID and I had to ask his name. There was a CPI truck but still I was afraid. I said they were supposed to let me know who was coming. He didn't seem to acknowledge that. He said he would be quick as he just needed to replace the doorbell camera. He left quickly and after leaving I found that the router in my network closet was no longer mounted to the wall...it was just hanging..I found a mess of parts on the front porch and also found that my doorbell camera works..but the doorbell does NOT. I called customer support who said it was not a big deal..I looked under the doorbell cover in my house and there were wires hanging out all over the place. What a mess... looks dangerous... customer support is not sympathetic at all.. I asked for some compensation for this poor experience... requesting that the $100 I paid for this doorbell be refunded for my troubles and long standing relationship with CPI...AND ALSO because now I need to take time off of work for them to come and fix what they did wrong in the first place. The smart alec on the phone said that they would take put the old doorbell back on if that's what I wanted... Now I am hostage to my phone waiting to see if they can get someone here tomorrow...and if not..I'm just missing time from work. Either way I lose as I have to cancel plans I had tomorrow with family and still may need to lose $ for missing work when ever they get their butts out here to fix what the did wrong! >20 year with CPI and the more time you spend with them..the worse the service gets. Last week I found ONE SMART NICE PERSON to help with a billing issue ON THE CPI SIDE... I realize now..that was just a fluke... I would not recommend CPI to my worst enemy. The guy who was here didn't bother to check things before he left. I had to say... can I check it to make sure it works? I checked the camera..but never thought to ring the bell till after he left and I was cleaning up his mess. The customer support guy was 10X--if he said one more that it wasn't a big deal 'the chime isn't working' I was going to vomit. He clearly didn't understand that it IS a big deal about how the whole appointment happened...and the impact of having to have it REFIXED afterwards. I had a working doorbell before they arrived. The rep on the phone doesn't really care... and he made that VERY clear... 'its not a big deal'. .. Horrible..and sadly... the norm..!
Tracie
Oct 29,2022Malcolm was my customer service representative and he was extremely courteous, professional, polite and helpful. I have an urgent issue where I had to turn my power off and he immediately escalated it and called me back with an update to let me know someone will be here today between 4-9pm. He seemed concerned and he really wanted to help. He’s the type of employee that customers love to speak with as well as a terrific representative for CPI. He should be teaching customer service classes because my other experiences with CPI haven’t been anywhere near this helpful. I felt good after my initial call today to have someone come out ASAP instead of the November 7th date I was originally given and he helped make it happen! Thank you Malcolm! Your service was greatly appreciated!
Katrina King
Oct 28,2022The representative was very patient. She explained thongs in great detail and answered all our questions.
Latonia
Oct 28,2022The customer service experience was great, everyone was patient, and very helpful.
Calvetta
Oct 28,2022I reached out about my situation YESTERDAY. Tyler got in touch with me almost immediately. We scheduled. He came THIS morning and did what needed to be done. Asked if I wanted or needed anything else. I didn’t. He thanked me for being with C. P. I. and was out the door to make the next customer HAPPY.
Lamiria McMillian
Oct 28,2022CPI is lucky to have a devoted person like Yves working on their behalf.
Sheila Sanders
Oct 28,2022Tylasia was outstanding in answering my questions via text. She did a reset of my home panel and explained certain features to me. She was thorough and informative. Excellent service and thank you Tylasia!
chaka bridges
Oct 27,2022Great customer service. CSR was knowledgeable and carring of my family safety and awareness of how to use the CPI product.
Jack Burke
Oct 27,2022Called about doorbell cam malfunction. Stated what had happened CSR looked up my account and stated that it would need a tech to come out. Proceeded to set up appointment.
KSG
Oct 27,2022Rashard was great!
Stanley L Carter
Oct 27,2022Representative was very knowledgeable and courteous to help me with the alarm system!
Linda Seabrooks
Oct 27,2022Having patience and knowledge made this a rewarding experience! Thank you CPI. Keep up the good work!!!!
PSA
Oct 27,2022Questions were answered quickly and professionally
Kala Bradshaw
Nov 04,2022Michael was genuinely consistent, deliberate, and diligent to ensure that my doorbell camera was rectified. He went above and beyond by calling and texting to see when a good time would be to assist with updating the firmware push. If there were more Michael’s in the world customer service would hold a new level of standard.