Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
I'm glad I have CPI, And I'll definitely tell my neighbors about it
Technician took possession of my problem and patiently guided me through the steps necessary to resolve that problem.
Outstanding customer service from Lakesha Hooks
The agent knew exactly what was wrong after I expressed my concern and was able to correct the issue within 5 minutes.
Excellent customer service
Customer service was pleasant, prompt and willing to go extra for me!
The lady that helped me was great , courteous and friendly, customer service like it should be she helped me , nice to talk to and knew how to help me , tks tb
The young lady was friendly, patient,very knowledgeable on the subject of my concern and made neccessary corrections.
My front bell camera wasn’t working. Douglas Savage walked me patiently through steps to get my camera back online. He was pleasant and knowledgeable. He kindly all my questions. Mr. Savage is the type of employee keeps me at CPI.
Robin Hampton
Sep 17,2022Excellent customer service! Very nice and knew exactly how to fix the issues I was having.