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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Sharon
Mar 15,2023Douglas customer service skills are beyond reproach. He went above and beyond to help with my security system issues. I highly recommend him for Employee of the Month and a pay increase.
Angela Daughtry
Mar 15,2023The Rep was very knowledgeable and patient. It was pleasant experience. He also gave me options for upgrades that were helpful.
Londa Lon
Mar 15,2023I would like to personally thank Onnie Caldwell for having great patience in walking me through my setup of new installed devices. Not only was her customer service skills exceptional but she went above and beyond to insure that all my questions was answered and followed up with me via text/email. Because of Onnie’s great customer service I would recommend CPI to my family!! Thanks again Onnie!!!!😀
Mary McManus
Mar 14,2023Chris from tech support over the telephone was THE ONLY person at CPI that actually addressed my needs. I am satisfied with him and him alone. The support scheduling department is subpar. I took 2 days off of work to get absolutely no where. Nothing was accomplished until Chris and this was over the phone. Why was this not offered in the first place? Your scheduling service does what they want as far as no showing and rescheduling without even a conversation with the customer about the new date and time
Allen Byers
Mar 13,2023Casper 6143 technician was so professional and he took time to explain to us everything he was doing and how to work the system we really enjoyed him.
Andy Shook
Mar 12,2023Michael was fantastic to work with. He explained what I needed to do and was so friendly. He’s a credit to CPI and such a blessing to have within your support org. He has my endorsement for any type of raise and/or promotion
C. David Thomas
Mar 11,2023TJ is super knowledgeable and friendly. He showed concern for my situation. He apologized for me having issues. We tried several things to try and fix over the phone but were unsuccessful. He arranged for a senior tech to come fix it and is getting me lined up for a new camera install as well. He’s definitely an asset to your customer service department
Ivory Chaney
Mar 10,2023Brooke was able to help me with everything I needed, in very little time.
Michael Francis
Mar 08,2023Ms. Z. Guzman was very attentive, and listened to my issue, came up with solutions that would make my plight a little easier to deal with today. I will follow up with Ms. Guzman, she needs a pat on the back for how she made this customer of almost 5yrs, feel a little at ease! Thank You Ms. Z.Guzman! You represent CPI WELL!
Lillian
Mar 08,2023All of our issues were resolved graciously and professionally. We scheduled a convenient service call for the one installation that is need.
James Bradley
Mar 06,2023Christy was great! First LISTENED to my concerns, and then addressed each full in non-technical language for my clear understanding. Solution achieved!
Kathy Defrancesco
Mar 03,2023Spoke to Douglas and he was very nice and professional. He listened to what my problem was
Judith Jamison
Mar 02,2023Oh my goodness! Where do I start?! I have an Airbnb that is a hour away from my home and unfortunately, they had to give me a new internet WiFi code. This resulting in my cameras not working. I called and the guy told me there was nothing that could be done. I had to be at the home. I get to my home and spoke to a nice lady that told me to schedule a virtual appointment after driving a hour. I was livid and ask to speak to a manger she said they were all in a meeting! The worst service and told me someone would call me in 20 mins. After waiting, no call. I called back again and got Christian and I was super frustrated and explained my issue and she took her time to walk me through the steps to get my camera rolling. I even messed up 3 times but she was still patient and extremely made my day because I was about to cancel everything!
customer
Feb 27,2023Zaimarie Guzman was very helpful. She was knowledgeable about the issue and corrected it right away. It was an excellent experience.
Joshua Eanes
Feb 27,2023Michelle was great and very thorough explaining my system. She also went through all the variabilities of the cameras and the options we had and help change those over the phone.
Wendy Spaulding
Feb 24,2023Christy was absolutely AMAZING! CPI needs more reps like her. Thank you Christy!
Fitzgerald Butler
Feb 24,2023Yves was very courteous and patient, he clearly explained all the details to try and resolve my issue, his instructions were clear and concise, and even though we could not resolve the issue he promptly created a service ticket.
R. McCoy
Feb 23,2023Douglas is AWESOME!! I really appreciate the customer care and patience!! If I could rate 10 STARS I would, thank YOU!! Michelle
Nancy
Feb 20,2023Zai was super pleasant, kind and very patient. I switched internet carriers so had to reconnect my cameras. The process had some glitches and Zai remained with me until the cameras were connected and was kind and professional in doing so. I appreciate Zia’s professionalism and cheerful attitude. She was a pleasure to work with. Thank you Zai!
Raymond Hill
Mar 16,2023I had previous contact with a representative and it was so bad, I had planned to cancel my service when I got to my house where the CPI service is. But my interaction with Representative Trevin on 15 February 2023, I am much more confident. He was very friendly, professional, and completely knowledgeable.