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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
James Mattson
Sep 29,2022Replaced batteries in two window alarms. The on-line tutorial really helped. Called customer service afterward to determine if the indications on our panel were correct and received the answers after some trouble shooting.
Rene B
Sep 28,2022When I described my problem, the agent was able to identify and troubleshoot right away
Z. Thompson
Sep 28,2022I had A LOT of things that needed to be addressed in this all with A LOT of questions! Malcolm was GREAT!!! He was professional, courteous, patient, knowledgeable, helpful, and kind! What a great Representative for CPI! He should be commended! Job well done Malcolm!
Royzetta Cokley
Sep 27,2022I had a great virtual experience with CPI!! The technician was patient with me and worked on every request. Thank you so much!!
Cheryl
Sep 23,2022Needed to reschedule a CPI Tech appointment. Smooth and easy w Tylasia taking care of me. Thank you, Tylasia and CPI Security!!
Cynthia
Sep 22,2022The operator was very professional and helpful! Excellent customer service skills!! He was able to solve my problem right away!
Monique collins
Sep 22,2022Good customer service agent was patient with me
MCC
Sep 22,2022The Custer service rep went beyond to insure I understood in order to resolve the issue. She sent me videos and pictures of what I should see & do. Just a great experience!
Carla Wint
Sep 22,2022The representative was able to find my account, and extend my payment to a later date.
Lynn
Sep 22,2022Chelsea was very professional yet friendly. The problem is not yet resolved but we thought it was at the end of our session yesterday. She worked hard to try different fixes. Her assistance is much appreciated!
Trina Neal
Sep 22,2022A young lady named Denitra assisted me with my billing and upgrade questions today. She was very friendly, professional, and went out of her way to ensure I had a positive customer experience.
Albert Dion Hatcher
Sep 21,2022Michael from CPI was very patient and dedicated to solve my problem with setting up my camera and troubleshooting my garage door opener. He took time and I did not feel rushed.
JB
Sep 21,2022I had problems with my door bell camera saying cooling down mode, and not responding to camera.So agent took care of the problem by telling me too take doorbell camera from panel,leave it in the house for 30 mins and put the door bell camera back on the the panel and it should reboot.That took care of the cooling down mode but not the not responding, so agent got technician coming 2 days afterwards me calling.I'm happy of knowledge of the agent and them replacing my doorbell camera.
Meredith Lardie
Sep 21,2022Chelsea is amazing. I called 60 days ago regarding a billing issue. After much investigation, she determined the error was CPI. Quickly resolved it & said she call back late September to follow up with new billing options for me. And like clock work she followed up today. Her follow up and concerns for my needs were extraordinary. A major asset to your company.
Lisa M Pearson
Sep 20,2022The Rep was very helpful. The young lady put me on hold, came back and apologized for the wait while getting me the exact info that I needed. She followed up by letting me know that if I didn’t get what I needed in a timely manner to call back. She was great!
Dennis Redmond
Sep 20,2022In trying to transfer my mother in law’s account to my name (she passed away at 100 yrs old) both men I spoke with offered their condolences and couldn’t Be more kind and helpful.
RJ
Sep 20,2022Excellent customer service experience! Knowledgeable and friendly customer service rep, who truly cares about the customer. Thank you!
Corey Leathers
Sep 19,2022I called to check on the status of a scheduled appointment and Tylasia was very helpful and prompt with answering my questions.
Mccown Theresa
Sep 17,2022Customer service was great
Dean Rice
Sep 29,2022The technician was friendly and professional. He fixed the problem with the doorbell camera with no issues! I’m a happy guy!