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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Lauren Figurski
Dec 14,2022I was able to quickly and easily schedule a service appointment.
Tom Simon
Dec 14,2022Michael was a true professional. He understood my challenge, walked through options and pulled together a package that kept me as a CPI customer. I went from months of no responses to a solution in two hours. We’re happy about the experience and look forward to continuing as your customer.
Peggy
Dec 14,2022I received an email from CPI stating my front doorbell was not responding. After contacting CPI I spoke to Tevin who was able to assist me and resolve the problem with the doorbell camera. Tevin was very respectable and friendly. He posses great interpersonal skills and is a great asset to CPI.
Richard Bussey
Dec 14,2022Easy to talk with and great help in resolving issues.
Roosevelt Johnson
Dec 13,2022He was very helpful and professional. He was able to resolve both issues with my garage door and doorbell.
Eyanna Thompson
Dec 13,2022My experience with CPI report was outstanding and all my questions and concerns were answered in a short amount of time.
MICHAEL BOSELA
Dec 10,2022Ability to understand what is happening on my camera and fixing it remotely. Keeping up with technology becomes more difficult if you’re not involved in it daily. Have a Tech Group at CPI gives me confidence knowing my home is secure.
Trent Sellers
Dec 09,2022Incorrect Information Given. When we called CPI to get a quote about products the representative said they offered 24/7 continuous video recording offerings. Months later, when we could not get the product to work and had multiple technicians come to the house, they have now said they do not offer this service, and when called to cancel we were stuck paying all of the contract and products. I was a repeat customer based on the previous experience I had; after this experience, I will not be recommending for being upfront and honest even if a mistake took place.
Monica Redmond
Dec 09,2022Tevin went above and beyond assisting me with my cameras today! He didn't have to but he did! I am grateful for his sacrificial time!!
B.E. ROE
Dec 08,2022After speaking with numerous customers service reps and having 4 technicians come to my home, Brittany M is the only one who took the time and effort to resolve my issue. If she hadn’t helped me I was canceling my service with CPI. I am writing a follow up letter to the CEO. I wish all your customer service reps were as proficient as her.
HALL ARMS
Dec 08,2022Ms Cetewayo was a huge help. I'm a disabled 85 y/o amputee MASH Hospital Medical Officer Veteran. Negotiating our home security system easily is hugely important. Thank You. J. Hall
Tommy Shubrick Jr
Dec 07,2022Good Evening: The Representative 's were very courteous and informative !!!!!
Brian S
Dec 07,2022Krista H identified my problem, came up with a solution and even helped me save money. She was amazing. I can tell she cares...
Dave B
Dec 06,2022I really like my CPI System could not be happier i think i know a little about alarms i use to install for well over 15years ago in New York CPI Security is state of the art very professional so glad i got the system thank you
JR
Dec 02,2022Douglas did an awesome job in getting me back online with my 4 cameras. He was very nice, knowledgeable, professional and patient during the entire virtual tech visit. He is an excellent representative of CPI.
Jay Jones
Dec 02,2022Ogee was extremely professional and polite and certainly made me feel like my issue was her top priority. After calling several times and speaking to different associates I never got the sense that my issue was pressing (I called several times with no resolution) until Ogee took over. I now have an appointment to rectify my issues and I new appreciation for great customer service. THANK OGEE
Kelly
Dec 02,2022Our tech, James W/6105, was so amazingly patient with me. We just moved into this house and I didn’t know where any of the old boxes were. He helped me search and I’m sure stayed here longer than his time allotted. He was very knowledgeable and was so helpful and very respectful. Thank you James!
Xavier Smith
Nov 29,2022Very helpful.
Cheryl Holloway
Nov 29,2022I received great customer service and support from Yves.. I appreciate his patience and time helping me get my alarm back on line. Thanks so much I appreciate the great customer service.. 😊
Bernard J. Karam
Dec 15,2022Today, I had the CPI technician, Brad Tudman install my new CPI system as scheduled. Brad was on time, very efficient and well mannered. He exhibitrd a great amount of confidence in explaining the system as well as determining the best locations for its' operation. Brad was a pleasure to work with and is a credit to CPI. Also, I would like to compliment Steve Frazee for his excellent presentation and coordination of the installation. Thank you for a job well done.