Craigs Honda

Hosted by David Simmons

4.0 (207 Reviews)

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Reviews 207

4.0

Out of 5.0

Brent Scriven

Jun 02,2021

Just picked my new africa twin adventure sports. Massive thanks to Jack for sorting and running the the deal smoothly from start to finish and Keith in service for the add ons no trouble for these guys and the coffee is spot on .. cheers once again 👍

Martyn Gibbs

Apr 19,2021

Bought a bike from them & also liked another so negotiated for the 2nd bike which was accepted. Paid the deposit. Then things became a mess because of Covid lock downs and getting the bike arranged & delivered. Communication was terrible to the point of not taking my calls or replying to the emails. Deliberately avoiding me. After paying the deposit I called up 29x and had 16 email conversations to arrange it...just wouldnt respond - weeks would go by & always told he'd reply or call back. It got to the point that it really came across as a scam. Then surprisingly I was told 'the bikes been sold' & I'm well ok but where's my deposit, you didnt get in touch with me & I have consumer rights. In the conversations Matt would say 'oh no the bike has now gone, I sold it. you've lost your deposit' Then we'd talk and I'd try to be amicable to work a way thru it & he'd then surprisingly say 'the bikes available but the guy hasnt paid for it, you can have it if you pay more of a deposit'...and it went on and on calling him every week with bad lies - really unnecessary & why this behaviour(?). He then asked for another £2K to secure the bike but when told I wanted security like paypal or card payment: no, only unsecured bank transfers which I'd be unable to get back..really this is theft from the guy. In the end he refused to pay back the deposit as there was no way I was going to pay £2K to him when there was no evidence the bike even existed anymore or hadn't been trashed (refused to send updated pictures) On top of this - the 1st bike I bought had a problem that needed rectifying, cost £132 to do so - in every email/ conversation Matt would say 'oh it must be the finance lady, its stuck with her it will be paid today, ok, bye': after over a year of the nonsense - I called his Father the original owner of the business & told him about all the stupid games & behaviour with a Customer & to end the nonsense; payment was made that evening. Wouldnt go near this business unless you're buying right there with cash and get away quickly from them; am hoping Matt's father realises what his son is doing to this business he built up.

Martin Bacon

Apr 05,2021

Just got a new CB125R from Craigs Honda all good nice to deal with dropped it off for me AAA

melvin gray

Apr 02,2021

Well worth riding a few extra miles to have your bike serviced here. Keith, the service manager, was very helpful and professional. Had my wheels reshod and balanced here without a single scratch to spokes or rims.

Daniel Holmes

Mar 20,2021

Africa twin. £13k spent. I saw the bike, enquired for a test ride. I offered to the sales man Jack that I would pay for the test ride miles if needed and left my deposit. Test ride was all good. After the test I mentioned im happy to go ahead with the purchase I just need to check three things. 1st the tyre was plugged and I asked for a new tyre to be put on. Again I said I was happy to see a cost for this. 2nd add a center stand happy to pay for it. 3rd After my own checks on the bike please check for recall work on the tank. Jack asked the sale manager I presume about the tyre and I was told a part worn tyre would be swapped. I didnt agree to this and said to Jack no I want a new tyre not a part worn again were talking £130 tyre on a 13k bike. We set a collection date for Friday the 19th March. I called them on thursday the 18th to check and I was told the bike was ready. Turned up Friday all excited.... That turned quickly to a sick feeling. After 35 mins in the dealership and waving off my lift I was told. We havent got a manual for this bike, we have lost one of the keys somewhere and they decided to tell me after finding the spare key that the bike does need a recall after all, they didnt check it and it needs to be returned!!!! Also they fitted a part worn tyre which has a split in the tread already!!! On top of this the bike was pressure washed down mins before wheeling it out soaking wet all over including the seat and also with the dipstick part removed so who knows how much water is in the system now. No attempt to hand this over clean even didnt even put the valve cap back on the front wheel. I was close to loosing it in the car park feeling sick and being told by Jack how sorry he was and I could have a refund if I wanted. No good as I had sold my other bike already so im very shakey and feeling like ive been done right over. Left in a car park lost really. Worst dealer experience ive had, bought 8 bikes in my lifetime but I have never had a collection be so bad before. The key turned up after an hour stood in the showroom in my bike gear waiting. I didnt try screw em on price and offered to pay for extras that they still couldnt be bothered to supply correct. Ive had assuranced it will be sorted but given what ive experienced I very much doubt it. No trust now from this dealer and the standard of service you get. I would have been annoyed if I had have recieved this level of service buying a cheap winter bike but a 2020 ATAS at 13k im devastated. Main sales man could hear the whole thing and didnt even have decency to come and check whats happened and offer any reassuring words. I will update after the recall work. Lets see what they do or dont do as the case will probably be.

Bubu

Feb 25,2021

Purchased a little benelli tnt on a Monday and finance was sorted out straight away over the phone with Jack cheers mate. Delivered 3 days later amazing. 10 out of 10 for this service. They even serviced it and put a full MOT on it. When I pass my bike test I know where I will be purchasing it from “GRAIGS HONDA” in Shipley. Thank you for my bike

PB

Feb 16,2021

Great experience, all handled remotely. Jack helped from a sales perspective - accurate description of bike and no nonsense approach to a p/ex deal. Bike delivered a few days later by Andrew who also took my p/ex away. All in all, very straightforward as a purchase and got a courtesy follow up call a few days afterwards., couldn't ask for anything more.

Andy Feltham

Feb 08,2021

Saw a nice R1 on line , having not really bought like this before spoke to Matt who confirmed condition and agreed a deal saying bike would be delivered within a week. Matt delivered himself and bike was exactly as described very happy ,just need a bit more temperature to scrub the new tyres in. Only thing I think could be improved is Email confirming purchase and deposit taken as quite disconcerting paying money over the phone when the shop is over 200 miles away. Would happily buy from again if only i had some room left in the garage

Customer

Feb 08,2021

i didn't bought from them, but just because i couldn't. I wanted to, but they do not look ones, who can be trusted. Advertising Honda NC750X DCT 2017 (17 reg) bike on autotrader even it is already sold for a week or more. Promising to call back with required information, but never calls back.

Ryan Douglas

Nov 13,2020

Bought a small almost brand new bike, I dealt with jack who was a very polite and helpful lad, The bike came and was absolutely immaculate thank you to Jason who delivered it safe and professionally

Shaun Osborne

Nov 12,2020

Shaun Osborne (ozzy Grimsby ) Viewed Suzuki GSXS 1000 on line , spoke to Jack salesman , agreed a deal on the bike , Paid on line delivered bike a couple of days later as agreed by Jason , Bike was as new top guys highly recommended . Many thanks ozzy stay safe Guys

martin ellis

Nov 06,2020

Saw 990 Adventure on web on Saturday, viewed it and bought it on monday, it was delivered Tuesday night 👍. Phone calls answered promptly and rang back when they said they would. Outstanding service (even in Covid times). Definitely worth the 3 hour round trip.

Andrew Atkinson

Nov 05,2020

Great service and experience throughout. Bikes great and as described online. Cant wait to clock up some miles on it. Staff friendly and helpful, would defiantly use them again in the future. Particular thank you to Jack for making the process quick and painless and big thanks to Jason for delivering the bike, very prompt and painless experience, very helpful lad. Thanks again.

Laura Woollands

Oct 31,2020

I couldn't have had a better service to be honest and can't recommend them enough. My partners had bikes for years and has never experienced a service like I had from them. I did my cbt on Wednesday so I was looking for my first bike. On Thursday morning I rang to enquire about a msx125 for myself. They had 1 left in stock and by Friday 6pm I had received it! Keith and Jason the driver were excellent. They really put out all the stops to get my bike to me and I can't thank them enough, especially in these trying times. I love my new bike. Its perfect for me and can't wait to go exploring with it. If you need a new bike, give them a ring, I'm sure you won't be disappointed.

Keith Pincott

Oct 22,2020

Many thanks for a no hassle purchase experience. Delivery was delayed due to traffic problems but the driver was in touch regularly and got the job done. 5stars.

James L Cottrell

Sep 10,2020

Recently bought a triumph scrambler from them. Dealt with Jack from start to finish & I’m pleased to say that it was really easy process, the bike was presented really well. A very minor niggle but I’m confident that will be addressed, so would definitely recommend.

Shane Smith

Sep 08,2020

Been looking for a 2014 valkyrie as I have bad knees from Gout. The CB1000R hasn't been ridden for over 3 months due to it aggravating my knees. They had a 2015 that was immaculate and Jack sorted me a good deal, Matt let me come and inspect and sit on the bike and I have now had 3 great weekends out on my new bike. Easy and straight forward to deal with. Keep it up Guys. Best wishes Shane.

sandra jones

Aug 07,2020

Just purchased a Triumph from Craigs Honda. From the sales enquiry with Keith, through to the delivery by Andrew, the customer service experience was second to none. Really great, geniune people to deal with, with a truly professional sales and after sales service. Wouldn't hesitate to recommend to others and also use again. Mark Jones

Customer

Aug 06,2020

First time I have visited Craig’s Honda, Jack sorted out a test ride for me at short notice and I decided to buy from them straight away, with a fair price and no hidden charges ( unlike some other dealers ) I would certainly buy from them again.