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Reviews 799
Parmjeet Jutley
Jun 23,2024Great service absolutely faultless installation professionals highly recommended great item and good support and setup explained and showed how to use as a newbie to Ev vehicles would use again without hesitation
AndyH
Jun 21,2024Brilliant service provided by Nessy. Answered all my questions and reassured if and when i need help the support team will be there to assist 10/10
ZR
Jun 20,2024Simple and straightforward process from signing up to arranging installation, everything was smooth and took place very quickly within a week. I rang the customer service number after signing up online as I needed a relatively quick install, and they put me in touch with the installers who gave me a date within a week. All working perfectly afterwards. Customer advisers over the phone we're faultless. A great alternative to the other options on the market for ev charging, and very cost effective
Rhys
Jun 20,2024Top notch customer service. Thank you, Nessy!
Vince Betty
Jun 14,2024Installation done faster than expected. When I had a problem a few weeks later, I received rapid responses and then a fix from Nessy who has just been a great representative for the business. Really happy with the service received.
Jonathan Mcdonald
Jun 12,2024Nice polite lads that did the job quickly.
Clemence
Jun 12,2024Excellent service from start with Dan explaining everything, arranging 0% finance and taken over by Jade who moved the paperwork and appointments. Installers went out of the way to get what had to be sorted and completion by Jade with rest of the documents. With request Joe the technical manager was also very helpful in explaining the software. Overall ⭐️⭐️⭐️⭐️⭐️ (......only one day since installation)
Jerome Guerrero
Jun 11,2024The company has been an absolute joy to work with. Nessy has been super attentive, provided lots of communication with super quick replies and has been super friendly talking to her on the phone. This my first leap into the EV and EV charging world and I'm glad I took it with Egg and Nessy. The website itself is sleek, modern and easy to use. It provided me with a clear overview of monthly costs, any helpful optionals that they offer as well as a great finance option. I chose to take the Indra Chrager while they were still offering it and it works very well. The installation company that Egg uses were very helpful, giving me advise on the easiest way to install the charger and where to put it. The installation quality was brilliant. I definitely recommend this company I'd you're looking for an EV charging solution. Though they offer solar and battery packages as well, which all look very good.
Customer
Jun 08,2024⭐️⭐️⭐️⭐️⭐️ A Five Star experience from start to finish 👌 I’ve just recently bought solar from Egg and wanted to run the system before giving my review. The 0% finance offer made it a no brainer for me. From start to finish the company was brilliant, thank you. They are professional and friendly, explaining any question I had in a way that I could fully understand. (The install date was also much faster than other companies had offered me.) Throughout my order they kept me updated about what was happening, and the next step in the process. During this process they helped me understand how to run the system. I've been really impressed with the team and would highly recommend them. Definitely a ‘cracking’ company :-)
Simon Prout
Jun 07,2024Nessy was great at sorting a new installation of our Autel unit after our Indra caused so many issues! Chris our installer went over and above to sort out things on the day. Great job team Egg!
SamS
Jun 07,2024Everything went well and a special thank you to Nessy who was with me every step of the way!
Rob
Jun 07,2024Charger failed on 1st April. Sent 89 emails including raising a complaint. Engineer called - said he would call the next day to arrange a visit - 10 days later he got in touch and still couldn't send an engineer out until the next week. Took a day off to wait for the engineer, at 9 am that day I was messaged to say he wasn't coming. 8 days later engineer attended, turned the unit off and on again and went away. No change to unit status. Another engineer attended, did the same thing, ran a diagnostic, said it was fine. It wasn't. Third engineer changed the unit but it still wouldn't charge from the APP. Fourth engineer changed the unit again - still wouldn't charge from the APP. 35 days after I reported the fault it started to work after no support from Egg or Indra.
Sue forrester
Jun 07,2024Solar installation all fitted and working in 1 day. Now more free electric and tax free income to help pay the 0% 2 year loan. It's a no brained as it also adds value to the property!
ralph blythen
Jun 06,2024from initial enquiry , through installation and Egg followup , struggle to fault . Niggles with schedule/ tariff, partly down to my ignorance handled with care and patience by Nessy , very impressed . I find important that with any such install , and 3 x parties involved - Egg , Indra, and Octopus Energy , potential for " handing on " issues , but Nessy able to identify boundaries and advise on next steps. Thanks
Stuart
Jun 05,2024Faultless install and charger works perfectly. Nessy was very polite on the phone
Scott Carnochan
May 31,2024Had the charge installed and at first the service was fantastic, however I now have a fault less than 3 months after installation I have sent over 6 emails and left 4 voicemails because they never answer the call. here I am now 5 weeks down the line and I’ve had one response which to say turn it off and back on, absolutely shocking service I’m currently having to charge my ev car from a service station at 6x the cost every two days I wonder if this will get there attention
Andrew Forbes
May 31,2024The good points have been communication from Egg, however the bad points way out weigh this. Installation took quite a while from initially requesting the charger. Team from Leeds came to fit the charger (when i'm in Aberdeen this seemed quite far to travel) didn't have the correct charger available, i'd specifically requested a 3G connection as i don't have a WPS capable router, and a WiFi charger was the only one they had available. The options were to fit it or wait until they'd headed back to Leeds to collect a 3G version and given me a new date. Needless to say i rearranged my house network to allow the charger to be wired to a mesh point. However since fitting the charger it has failed to work more often than it has worked. Initially wouldn't fully charge the car overnight on a scheduled charge. Lately has a constant red light on the display, and requires turned off at the circuit breaker and back on, sometimes needing done 3 or 4 times before it actually comes on to be able to be used. Despite reporting to Egg and being told someone would investigate with Indra and get back to me, after at least 3 weeks i'm still waiting for anyone to contact me. Any emails i send are responded to fairly quickly, but they don't contain any useful information other than telling me they've reported my issues. I have now cancelled my direct debit and instructed Egg to come and collect the charger, however even that seems to be too much to get organised!
Mahesh Mepani
May 24,2024the team were absolutely brilliant from start to finish, i would absolutely recommend Egg to everyone I know Thank you !!
Andrew Cairns
May 21,2024Very disappointing service from Egg. I would think very carefully before signing up to a ‘loan’ with this company for one of their ev chargers. They have no policy or support in place for you if you decide to move house. The main reason you would sign up to Egg is to avoid paying upfront costly equipment and installation fees, you can instead pay monthly for the charger itself and installation. However if you move house there is zero support, they offer their indira approved electricians to uninstall and reinstall at the same price it would have been to pay upfront in the first place. So you end up having to pay the loan and then £6/700 anyway. Unless you’re planning on never moving house I would never use Egg, just for a company where you pay upfront, otherwise if you move you pay twice. If you’re desperate for a company where you can pay monthly find a company that have a house move policy built into the terms and conditions or who would be willing to help their paying customers, as Egg do neither.
Turnkey Park, Royds Lane, LS12 6AD, Leeds, GB
http://crackingenergy.com
mr rick
Jun 24,2024Was a very pleasant smooth experience in getting my charger installed Unfortunately during the installation one of my bricks was damaged after speaking with nessy who rang after a courtesy call , everything was sorted out very quickly and I’m very happy with the charger