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Reviews 822
Annette Thorpe
Jun 02,2024Excellent service
Samantha
Jun 01,2024The service from this company was excellent. We ordered various shower bits and it all came individually wrapped in cloth bags and individual boxes then placed into a large box to protect them. The quality is excellent. Could track delivery with two hr time slot with DPD. Highly recommended this company. Five stars guys !!
Martin Cook
Jun 01,2024the basin is very poor quality with marks in the glaze and very light weight , the waste hole was also uneven
allan miller
May 31,2024Was good value, its a pity that delivery is so expensive. Warehouse staff very polite and helpful. Email communication could be a little better
Clare H
May 31,2024So easy to deal with, great comms, very highly recommended. Super fast delivery
Michael Shipp
May 30,2024I read a number of reviews about bad products. The products that I ordered were dispatched directly from the manufacturer by DPD. Any issues with products would be down to manufacturers and not Ergonomic Designs. My experience was very good although DPD did misroute one of the packages but, as always, it’s very clear where packages are and full information is provided.
Tina
May 30,2024Excellent service product looks great all looks fine no damage not being installed for a few weeks so can't come t on that. The outer box was damaged by courier but well packed so hopefully all be ok
Gary Simpson
May 30,2024Only a very small order but delivery was very fast, pricing very competitive vs alternative sources for the same item. All good, this is the second order I placed with Ergonomic Designs, same consistent process & efficiency.
David
May 29,2024Easy website to navigate - options on left enable you to narrow down search. Delivery very quick. On day of delivery, you can receive a one hour delivery slot - very useful, saves waiting in all day. Delivery driver really helpful. Top marks all round - thank you 👍
Customer
May 27,2024I have never had an order delivered in less than 24hrs before after the initial ordering,way to go, absolutely brilliant. I shall certainly use this company again as should everyone else in my opinion.
Hugo de Groot
May 27,2024My shower tray still hasn’t arrived. I’d suggest you use a better courier as the present one appears to be useless. Before asking for a review, it might be an idea to check if your customer has actually received their goods first.
Roman Sekowski
May 27,2024The level of support I received from members of staff was astonishing. I couldn`t believe how smoothly my order was processed. Truly thank you. Very quick delivery.
Ian in Norfolk
May 27,2024Bath tap delivered all ok, wall mounted tap face plate did not fit, the hole for the tap spout was too small by 3mm approx, had to file out with round file now fits OK works fine.
Mark
May 26,2024Arrived quickly and was as described. Thank you.
Anna Wallace
May 24,2024Good customer service
Rebecca
May 02,2024Spent almost £500 with company. Poor quality products ( new toilet purchased. Toilet seat moves every time you sit on it. Has been tightened multiple times by bathroom fitter to no avail due to poor quality) False advertising ( advertising photos of flush plates for £50 to add to your toilet purchase in photos with toilet and then sending you a flush button which is completly different. Absolutely no photo of the flush button with the product. Completely misleading and happy to attach photos Poor customer service - my partner called and spoke to lady called Lynn. I also attempted to email and resolved the issue. She was nothing but unhelpful and rude. Have two more bathrooms to complete in properly and wouldn't use this company again
Natasha Lewis
Feb 25,2024I have to say, ordered my whole bathroom from here a very reasonable price. I was a little sceptical after reading some reviews but I must say everything was delivered on time no damages. I was rather impressed with how everything was secured in the van for delivery, probably the reason nothing was damaged. A very happy customer 😀 would definitely recommend 👌
Alex Ingram
Jan 23,2024Brand new unused item refused return. Said they extend to 28 days and of that time 2 weeks was festive period. It had been about 35 days.
Lucas M
Jan 04,2024PLEASE DO NOT ORDER FROM THIS COMPANY Quite simply the worst company I have dealt ever with. I wish I could give negative stars. Terrible misleading and unclear adverts, even worse return policy and customer service. Not only did the advert not specify the type of bath the shower screen fits - it only says ‘space saver’ without any explanation, nowhere does it mention that the screen was curved and only suits a curved bath. I tried to fit it to a straight bath without success. My attempt to return has been refused because of cutting the plastic straps in the packaging and throwing them away because they are completely useless. I offered to buy functioning plastic straps (at my own expense) to properly strap up and return the item. This isn’t acceptable apparently. On top of all this, the system does not even allow me to exchange it for another item!! So the only option is to forfeit £130 of my money. Disgraceful. Absolutely disgraceful. I will be posting this review everywhere to warn everyone about the perils and theft, plus how they will lose their money, if their product is not right or doesn’t fit. Order number is 98980142 in case anyone reads this and cares.
Unit 2, Cirrus Park , Lower Farm Road, Moulton Park Ind Estate, NN3 6UR, Northampton, GB
https://www.ergonomicdesigns.co.uk
Chris
Jun 02,2024Great customer service from James, who emailed to check on a duplicate order I had made, and put right my mistake before the package was sent. Such a nice change from automated emails and chatbots. I came upon Ergonomics by accident because it was the only store out of many which had the taps I needed. There is a wide choice of products at good prices, and I will look here first in future,