I have been with ESE Solar for six years and have a service agreement with them. They phone me when my service is due, arrange a suitable time, and tell me the name of the engineer who will carry out the service on my solar system. The engineers are very professional and check out the whole system. I am very happy with my link with ESE Solar and recommend them.
Always helpful
All went well without a hitch.
The gentleman, who came identified himself. He checked the converter's history, and reminded me that it was coming to the end of its life. He told me that it needs regular checks so that we do not lose to much energy loss, and that replacement of the converter is covered in the monthly fees paid. He also checked the meter as well.
Came between the times specified for the day fitted the battery efficiently and were pleasant and polite.
An engineer visited our premises and examined the solar controller and batteries charger. They provided us with valuable advice and recommended an additional battery. The price offered was reasonable, and the additional battery would enhance our power storage capacity and enable us to utilise it more effectively.
Telephone conversation conducted in a pleasant manner
The gentleman that came was very nice and polite and explained all he was doing
This was a short phone call with Laura. She was to the point, open, kind, responsive and clear.
The engineers arived on time and explained what they were going to do. They carried out the update and set up the computor and finished within the two hour period. Excellent.
Your operative provided reassurance for us that our solar system, which is over 10 years old, is working well.
very helpful and very pleasant to deal with
Clarity concerning the task and its cost. That followed by efficient and knowledgeable staff who actually installed the necessary hardware, followed by a good briefing of us (the owners).
Came when they said they would, and at the time agreed. Polite engineer, everything good no problems.
They were polite and caring and cleaned up after they finished the work setting up the phone to see what was happening with the battery
On time efficient and informative
They check my system every year and explain what is going on. The engineer is always willing to answer any questions. When I had to call the firm out there was no problem .
Excellent friendly service. I've never had a problem with my system to date. Very happy too save and gain pennies to pounds. 😁😁.
Very helpful. It is a renewal of a service plan which is basically an insurance.
Desmond Platt
Feb 08,2025Engineer who visited suggested a way to get a battery inexpensively. I don’t use a lot of electricity anyway but he explained that the reconditioning battery would still have the full guarantee and also how the existing arrangement( where the panels heat the water before export ) would still work. The two days after installation were very sunny and so I can confirm that everything is working to my full satisfaction.