System checks were completed without any problems. ESE's employee was friendly and informative. Thank you.
Agent had all the relevant information and option to hand when making the call.
Turned up on time, were [polite and installed the items quickly and efficiently with no mess
The way that everything was handled it all went smoothly with no problems and the guys installing the system we’re brilliant
Arrived on time. Did thorough inspection. Didn't try to hard sell further products.
Always arrive on time ,very honest with advice given leave property clean and tidy
Workmen were very polite explaining everything and kept me informed on what was going on. Arrived early which was okay as I was ready for them. Everything was dealt with ease and any debris was kept to a minimum . Very clean workers.
Ese solar are one of the few that give a free check to your solar performance. The engineer arrived on time was very personable. He answered any query I had and was professional throughout
Fantastic company. Have had great results from this group and lovely getting to know the people in the company. Nothing is too much trouble. They are always there at the end of the phone if you ever need advice. A * Recommendation.
Great service from the engineer, everything explained in detail and answered all our questions
The representative was polite and informative.
Our system works great, but we have had quite a few issues not ese groups fault, the inverter had a fault, it took months for ese to diagnose the issue by which time my batteries had fully deleted causing them to fail, which was just before Xmas so took weeks to have them fixed. The batteries got swapped and the system is working but the batteries were refurbs and after a few weeks of being installed were showing less amp hours than they should be. The hanchu dongles weren't working so I had an engineer swap them last week, since then I haven't heard anything. ESE technical department take ages to respond to tickets, it takes weeks / months to get things sorted.
he was on time and didn't hang around done what he at to and left
Lads came did a great job had a laugh really good bunch had no issues since the solar was fitted
Initially we were told it could be done with no scaffolding then scaffolders turned up with no warning. And it took a week for scaffolding to be removed after job was finished. But ESE expert was v good and solved what could have been a big problem- another failure in the original specification. And he returned a week later to get the system fully on line and accessible from my phone. All working well now.
Installers arrived promptly. They were very polite, knowledgeable and willing to accommodate our wishes. A good clean job done efficiently
Arrived spot on the agreed time and carried out the check on the panel efficienly and talked me through every thing he was doing and the outcome of the inspection. He left me feelimg very confident .
Mark (the engineer) was helpful, courteous and efficient - and arrived when ESE said he would. And ESE were helpful in arranging the booking for the annual inspection of my solar panel system.
They were pleasant and knew what they were doing
Vanessa
Jun 18,2024A thorough inspection of my solar system, plus an explanation how easily a battery backup would save me even more money in the long run. The man was polite and professional, yet with that friendly touch. Perfect!