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Reviews 742
Katie
Aug 29,2024Bought a house with one of these smoke alarms installed. In 2019 it started crackling. Called and got a replacement out no problem. Fantastic! Cut to this month, the alarm starts going off full blast every night. We try blowing dust out of the censors to no avail. Today I called to get a replacement but was told we couldn't have one unless we have paperwork to prove that the alarm was in the house when we bought it. How on God's green Earth are we supposed to do that? Funnily enough the homeowner didn't leave a fire alarm receipt with all the legal documents. So now we need to buy a new one but I won't be buying a FireAngel one because replacing a smoke detector twice in 5 years is not normal. Looking at other reviews (be them positive or negative) it seems like a lot of other people have had to send off for replacements too.
Jürgen Krieger
Aug 29,2024Herr Christoph Pfaff hat unmittelbar auf meine E-Mail geantwortet und technischen Support angeboten. Der Feuermelder war innerhalb der Garantiezeit ausgefallen. Inzwischen wurde der Fall ohne große Probleme reguliert.
H GAYFER
Aug 29,2024Very efficient service from Sam at Fire Angel. Defective alarm is being replaced, very pleased.
Peter Harrop
Aug 28,2024Sophie was fast efficient and polite, what more can you ask for. Replacemnet scheduled under warranty with no fuss.
Mr bryan parr
Aug 28,2024alarm came with a 10 year warranty even got the date of expiry on the back which is October 2028 !! and batteries have failed contacted them they asked for original receipt who keeps a receipt for that long for a smoke alarm!! the date is on back what more do you need big con will buy battery ones in future
Mr Jubel Miah
Aug 28,2024I am so grateful for how effective and efficient Nikkita and Sophie were, I am very happy to their solution and outcome. They were very friendly and kind.
alan hird
Aug 28,2024Excellent service. Thanks Sam and Nikitta Replacement devices on the way Many thanks for an excellent service Highly recommended
Grant handymanHampshire
Aug 28,2024After making intial contact to the help section of the website I had a reply within 5 mins. I received fast accurate help specially aimed at my personal requirements. I received further contact from both Sam and Alan and received an immediate replacement item. Thank you for a fast and reliable professional approach to business. Was pleased to see human beings still being used.
SC
Aug 28,2024A replacement smoke alarm had started continuously going off after only 6 months since the original one broke (and no amount of vacuuming, blowing through with a hairdryer etc would fix it). I called customer service and was asked to email a copy of my original proof of purchase and photo of the unit. Nikkita immediately authorised a replacement which I received a few days later. I might not have had much luck with the smoke alarms themselves but Fire Angel’s customer service is excellent.
CN
Aug 28,2024Super customer service from Sam and Nikkita. Smoke alarm went wrong. Quickly replaced. Thank you.
Maddy
Aug 28,2024I moved into a flat with a Fireangel smoke alarm - complete with bespoke fitting - already in. When the battery alarm starting going off, I saw that it said you could not replace the battery, So I called "customer services" who could not have been less helpful. They said I needed a proof of installation (apparantly the fact that it was in my flat wasn't enough!) and that the warranty had expired so there was nothing they could do. Meanwhile I've got a beeping alarm that I can't just throw away and they could not care less. TERRIBLE TERRIBLE COMPANY AND CUSTOMER SERVICE.
Anne Heeley
Aug 27,2024This is the second time I have had to contact FireAngel, for different products, and both times I have received 5 star customer service. Sophie was extremely helpful and resolved my problem very quickly.
froind
Aug 27,2024Christoph helped me in guarantee issue and future measures
Marie-Sophie Dandré de Sairign
Aug 27,2024Après avoir acheté deux détecteurs de fumée FireAngel dans un magasin de bricolage près de chez moi, j'ai dû faire jouer la garantie, suite à des piles usées prématurément. Après plusieurs échanges par mail (qui ont un peu duré du fait d'un problème a priori dû au transporteur), j'ai finalement réussi à obtenir l'envoi de deux nouveaux détecteurs grâce à Madjid, du support technique.
Frank
Aug 24,2024Sehr kundenorientierter und schneller Service, dank der einfachen Abwicklung bekamen wir unverzüglich Hilfe und konnten alles nachverfolgen - so soll´s sein. Christoph als Ansprechpartner hat seinen Anteil an dieser Bewertung !
Sg
Aug 24,2024Madjid a été très réactif lorsque j'ai eu un problème avec mon détecteur. Un service client efficace ! Merci
John3
Aug 23,2024Good Service so far
Iqbal
Aug 23,2024Online chat held with Rob (Support Team) for issues with one of the products. Prompt and responsive support in attempting to overcome the issues faced! Very reassuring to know such support is readily available. Thank you Rob
Rita Harris
Aug 23,2024We emailed FireAngel when our smoke alarm stopped working after 12 months. We provided details of our purchase and Sophie replied we would receive a replacement within 5-7 working days. It has just arrived and we are most grateful for your prompt attention. Many thanks.
Stephen
Aug 29,2024Very fast response, and service, Sophie handled the problem with her professional expertise, she is sending a replacement unit for the faulty one , thanks Fireangel