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Reviews 742
Philip Trost
Jul 29,2024Upon providing proof of purchase, I received a nice email from Nikkita letting me know that the replacements would be on the way. They duly arrived after 18 days -so all good.
Linda Parkin
Jul 26,2024Contacted Fire Angel as our smoke alarm was not working. Gave them all batch numbers etc. Followed up with copy of my original order. The alarm was only 2 years old and battery guaranteed for 10 years. Received communication today to say they were sending a new smoke alarm out. Very good service thanks Sophie and Alan.
Margaret Sutcliffe
Jul 26,2024My alarm was sounding when there was no smoke. I contacted Fire angel and got advice. I followed their instructions but it still went off in the early morning. They didn't hesitate and replaced the unit in a couple of days. A trustworthy firm with a good back up service.
Ray Lansley
Jul 25,2024I had an immediate email response from Nikkita and Sam to my request for a replacement FireAngel smoke alarm, and I received a new alarm 5 days later. Many thanks to them and to their team.
Ahmed
Jul 25,2024Very helpful staff in terms of advice on identifying the problem. Also professional in their communication and replacing parts if faulty and under guarantee.
Kathy
Jul 25,2024Fantastic support over the phone from Carol. Even though it was operator error, her patience and knowledge of the product was much appreciated!
Dave Thomas
Jul 24,2024the advisor was helpful and quick to respond
Steve Heyworth
Jul 24,2024I had an issue with a unit, the customer service was swift, effective and resolved my issue 100%. I will continue to purchase items from this company because of great level of customer service I have experience today.
Steven Phillips
Jul 23,2024Great service, fast response, very professional
Andre Rottier
Jul 23,2024Nikkita reacted friendly and prompt. Solved in less than 2 hours.
SHL
Jul 23,2024Immediate response and replacement provided for an alarm with a fault. Great service thanks
Philip Kennedy
Jul 23,2024Great support via chat from Rob.
Mr Raymond Loft
Jul 23,2024Fantastic service from start to finish with Nikkita and Sophie providing first class help
Mark Scott
Jul 23,2024Emailed to report a fault, had an email back from Nicki the same day who confirmed a replacement alarm was being sent out. Great customer service!
Tony
Jul 23,2024Sam & Nikkita were swift to respond to my query, and dealt with , and satisfactorily resolved my issue within a few emails.
JS
Jul 23,2024Issue with my CO detector so enquired about its Replacement. Was sorted out without any hassle at all. Online chat with ROB - 10/10. Refreshing a company actually invests in customer service, no hesitation in purchasing FireAngel products again. Keep up the good work :)
stephanie Vervaeke
Jul 23,2024In het begin geen klachten, echter vanaf 4 jaar af en toe een piep op willekeurige momenten. Een kleine 20 melders hangen waarvan meer dan de helft piept of zelfs niet meer werkt. Waarschijnlijk is een batterij leeg aan het raken, melders zouden nog goed zijn tot 2028. Staat toch zo op de melder.. valt dit onder garantie? Rees mail gestuurd naar FireAngel zelf maar geen antwoord mogen ontvangen...
Courtney Bacon
Jul 23,2024Quick and easy guidance to fixing the issue I had with my CO alarm. Always better to double check!
Julia Kinder
Jul 22,2024Faulty smoke alarm products - bought in October 21 and battery now doesn't work (it should last until October 2026!). What a joke?! Requesting a receipt from 3 years ago, product serial number and picture of product stating it should work through to Oct 26 is not acceptable. Product is still under warranty but cannot be replaced. AVOID AVOID AVOID this product.
Philip Pilcherd
Jul 30,2024Aisha was very helpful with my query, and sorted a prompt replacement for a faulty product. That being said, I have found Fire Angel to be a reliable brand overall. Thank you.