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Reviews 758
Cameron Lowe
May 31,2024Great customer service Luz helped a ton in helping with account issues. Great food, great timing.
Mike W
May 30,2024The food is overly salty, frozen, and not great tasting. I didn't finish most of the meals and they were very small. Tried cancelling but there's no way to cancel through the site, no one answers the phone when you call, and the "Live Chat" is just a bot that tells you that they will call you within 2 days. I wish I stuck with Factor 75 or FreshnLean, they're both great and easy to cancel if you decide to. Edit 5/31 - Emailed the email below already since I found it on Reddit under one of the many FlexPro scam threads and no reply. I emailed again today after the response from FlexPro here on Trustpilot, still no reply or phone call. DO NOT ORDER FROM FLEXPRO!! all these positive reviews must be bought and fake.
Justin Biegel
May 30,2024Marcela was incredibly helpful with a payment dispute - easily filing a claim quickly and efficiently. I love the customer service just as much as the food!
Cary Voss
May 30,2024Agent was courteous and polite and knew exactly how to help. Thank you Lourdes Cool name btw
Consumer
May 30,2024Marcela was so helpful and very kinda, she responded quickly and promptly to all my questions leaving me more than satisfied! Definitely recommending to people !
Patrick Soares
May 30,2024Great service from Olga helped me with my issue on my credit card overcharged Thank you
Alex Cruz
May 30,2024My subscription shows that it is charged for every 2 weeks, not every 10 days, but I still got charged early. My plan also clearly shows that they ship the week of June 4th, but today is clearly May 30th, and they aren't able to issue a refund since it has shipped in supposedly shipped 5 whole days early. Even though they admitted to being wrong Altair, in Account Management did nothing to help me out after I acknowledged that I needed a refund and to cancel my order and cancel my subscription. I never received a reminder email and I would've never chosen those meals chosen for me. This is why I will never go back to this company. Bad customer service. Also note that Altair stated that he is has no manager and is at the top of the company.
clifton viehweg
May 30,2024Jessica was super nice, helped me all the way, the order was solid, and her service was just as good as the food. The food is bussin!! The best meal prep I’ve tried. Super reasonable prices, and easy to order. I’m glad to subscribe to this meal plan.
WHITNEY A
May 30,2024Jessica helped me quickly with the changes I needed for my order.
Marco Macapayad
May 30,2024Marcela is awesome. She helped me with my concern.
Jaylen
May 30,2024Miurel had great service!
Jennifer Medina
May 30,2024I’ll be getting my first delivery tomorrow, but so far the customer service has been great. I was recommended this food service from someone who buys them and he had freezer full! He said they were great and had helped him loose 60lbs. I’m looking forward to trying them myself and will update my reviews then.
Rhonda Nixon
May 30,2024Jessica was amazing! Answered my questions & arranged my delivery with such a friendly manner… Thank you
AP
May 30,2024Miurel was great in assisting me to meet my needs at this time. There is always quick response and this team works to find a solution or what works for you.
Shayne Jansen
May 30,2024Been using flexpro meals for 2 months now and I can say with confidence it’s the best tasting meal prep service I’ve used. I can’t recommend it enough. So many excellent choices to choose from.
Jennifer De Salvatore
May 30,2024Lourdes has made all of my questions so easy, She was prompt, informative and really explained the plans along with the pro plan for me!
Ray Miller
May 30,2024I have been with FlexPro for a few months now. I have found this company to be responsive, very helpful and more than happy to address any issues or concerns I have had. I started using FlexPro because of my busy lifestyle and I plan to use them for the foreseeable future. I have had the distinct pleasure of working with Ava and Miurel with account adjustments and concerns and they were the most professional and helpful people. They addressed my questions and helped me make my experience pleasant with the customer service process. I wanted to personally mention them and say thank you for everything you have done!
Chuka Enekwechi
May 30,2024This is an amazing meal service. The meals are perfectly portioned and delicious. There was an incident where half my order was incorrect, specifically 12 of the 21 meals I received were incorrect. This sucked but the rep assisting me (Marcela) was super nice and understanding. She spoke to her manager and they are sending me my correct order at NO COST! That is amazing service. I'm going to be using this meal service for long time.
Johnny Kim
May 29,2024Jessica was a great customer service representative. She took care my concern immediately with no run around. I appreciated it very much especially when my order was accidentally placed.
Karri Aanonson
May 31,2024I spoke with Jessica who is able to quickly take care of the issue that I was having.