Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist.
Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Fantastic service from beginning to end, great communication throughout and quick delivery. With an issue we had they chased it immediately and sorted it. Highly recommend.
Five star service!
Ordering process was really easy and delivery date was swift. Kept informed of delivery date and time via email, text and phone call. The two guys (think it was Luke and can't remember the other guys name) who delivered our egg chair called approx 45mins before. Both guys were very polite and professional. They brought the item to the house and asked where I wanted to be placed rather than just leaving it on the front door step. Definitely a 10/10 service.
Great service . Would highly recommend
We ordered garden furniture a few weeks ago & were very impressed by the service we received. We arranged a date for delivery & have had to change it twice as the work on our garden has been delayed. Charlotte who I spoke to when I had to re-arrange delivery was very helpful.
Excellent service
good service
The I store personnel were very helpful. Delivery brought our lounger plus 2 cushions for a garden seat that should not have been left with us. No one has been back to collect to date.
Would have been 5 stars but some of the bolts were missing but after a call they arrived the next day.
We received excellent support and advice from the garden furniture team at Woburn Sands. They were patient, helpful and knowledgeable. Thank you all. Looking forward to receiving and using our new furniture.
Good prices, wide range of products and excellent customer service. I would highly recommend.
Delivery guys were friendly and professional turned up on time kept me informed at all stages cannot fault them. Garden furniture also spot on.
Very impressed with the knowledge of the staff ref outside furniture. Easy ordering and quick delivery service. Competitivly priced. I would recommend Frosts.
Bought a whole lot of fruit on the 7 May, terrible fruit, no taste, sour, dry, powdery dense feeling....so disappointing as it all looked so good, had to compost it all.
Recently bought a cantilever parasol at Frosts. It was not easy to get the attention of an assistant but once an assistant did arrive she was quite helpful although her technical understanding did not seem to be of a high standard. The product itself is good but the instructions how to use it are not detailed enough. There is no hint how to get the LED lights working although after studying the underside of the parasol it was quite obvious how to get the lights working however I can imagine quite a lot of customers struggling with this. There is also absolutely no clue anywhere how to install the solar panel!!
Restaurant has recently introduced a system of being seated by a member of staff which created and unnecessary queue and it was much easier previously to find your own seat. Food was at best Luke warm. It was a big effort to get Parasols raised Not likely to go back soon. Shame as it used to be fab.
Very helpful in store at Woburn. Delivered ahead of expected timescale. Great furniture and delivery service.
I would like to congratulate the garden centre staff at Woburn Sands. On a very busy bank holiday the restaurant staff went above and beyond to make the visit relaxing and pleasurable. We anticipated a long wait but when we arrived the queue was short and we only waited a short time before we were seated. Our order was taken quickly by a very efficient waitress and our food and drinks were delivered within approximately 10mins,the food was delicious and drinks hot...we were most impressed and will return soon.
Good reliable Company. Delivery on time as text messages
Sally
May 24,2022Quick delivery. Everything in condition expected. Lovely garden furniture.