Frosts Garden Centre
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Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist.
Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Reviews 783
Steve Waring
May 12,2021The Customer Service team were able to allocate our new garden furniture despite our late ordering. They have kept us very well informed throughout and therefore we have purchased other items from Frosts.
Glen Harvey
May 11,2021We were looking for a robust cantilever parasol as many are of dubious quality.The staff member was very helpful and friendly able to explain the difference between the models on offer. Needless to say we purchased a 3.0m Square cantilever parasol with 90 kg base weight that includes a cover and delivery. Frost's garden centre not only offer high quality products in the numerous departments, but are also competitive on pricing very pleased
customerMr Slough
May 11,2021Brilliant service Nothing was too difficult to overcome from delivering Thanks Tony Eaton Bray
Sangita Skilling
May 10,2021Fantastic service from start to finish. The sales floor were very knowledgeable and were able to answer all my questions. Once purchased delivery times were sorted and I was communicated with throughout on timing's . The driver and his assistant were bang on time and unpacked all the furniture and took this away to be recycled, very helpful as well as responsible. Well done Frosts 5 star service.
Georgina Pateman
May 09,2021Overall was happy. Had an issue with an item being sold after we offered to purchase separately but told they will reserve until other items on order arrive. On returning told it had gone and with no new stock. Then an item was delivered on a day without notification. On plus side delivery people very helpful and items look great.
Anna Montuori
May 08,2021Poor customer service experience
June
May 08,2021Excellent follow up on enquiry about garden furniture and then delivery of promise. Reliable, efficient and friendly service.
Sue Coffey
May 07,2021Still no call from the customer services manager Rebecca(Woburn store) or a response to my earlier review. Maybe you only respond to reviews that praise you and ignore the complaints!?????? Overall a very shoddy service from Frosts.
Lorna Summers
May 06,2021Excellent service - both within the Centre and the delivery men.
Mungo Morris
May 06,2021Delivered quickly, good quality and friendly helpful customer service.
Sally Hayes
May 06,2021I had a long wait for furniture due to Covid/Brexit/Suez Canal but the team at Frosts took my order and kept me informed all the way through as to delivery dates etc. Delivery was well arranged and accurate.
susan smith manze
May 05,2021Here goes, after reading some very unsatisfactory reviews I need to respond, brought my son the Chatsworth Cocoon chair as a treat, lucky to find one, kept up to date with phone call with times etc for delivery by Joanna, delivery drivers also delightful and cheerful, unfortunately it had some damage on, we took receipt with all parties taking pictures, this is the disappointing part, took many phone calls with many not returned to rectify with a exchange possible, we offered a discount to keep the chair so my 9 year old wasn’t disappointed, THIS is my point, we need to not be so critical at the moment, things aren’t back to normal yet, some of the staff may not have worked for months, you CAN NOT get a garden centre up to full swing in a couple of weeks, ALSO it is not their fault that stock is held up my paperwork issues, BE KIND people, we are all frustrated with the place we find ourself in, will DEFINITELY still support FROSTS, good work folks
Mr. Isherwood
May 05,2021We requested Frosts to call us last month once it knew when a patio set became available from their Supplier. Frosts did this and were also able to confirm a proposed delivery to our home address. We paid the full amount. The delivery took place on the agreed date. Everything worked very smoothly so thank you for the quality of overall service. Jamie from Frosts Furniture Dept really knew his stuff about the patio set and was particularly helpful - well done.
customer
May 05,2021Efficient and helpful customer care team. Delivery was organised promptly after ordering. Had an email and phone call on the day with a time slot for delivery.
D J L
May 05,2021Garden furniture well packed, arrived on time and undamaged. Delivery team amiable and efficient. All round good service from purchasing to delivery.
John Buckeridge
May 05,2021Excellent service from start to finish, the delivery drivers were happy to unpack and set up, making the whole buying experience a pleasure. Would highly recommend this company to anyone
SBH - oxfordshire
May 04,2021All staff very friendly and helpful. Good products at a good price. Good communication with email confirmations of order and delivery updates. Felt the staff went that extra mile to ensure customer satisfaction.
Lorraine Pearson
May 04,2021Lovely and helpful right from the initial ordering through to the delivery
Liz Bird
May 04,2021I saw the furniture that I wanted in a box at Millets which was for putting on display, I asked if I could buy it and after a conversation with the Manager I was able too, I was resigned to not getting this furniture till July/August after being out of stock everywhere. Delivered within a week of buying, all packaging taken away.
Newport Road, MK178UE, Milton Keynes, GB
http://frostsgardencentres.co.uk
Amanda
May 12,2021The man at Millets was very knowledgeable which is always so reassuring. The delivery was free (unlike some other large stores!) and arrived in good time. Very happy but not yet opened up hammock from packaging.