To leave a review you need to be logged in
Reviews 875
IAN
Dec 29,2015Ordered Christmas presents on 19/12. With the lateness of my order I didnt expect them before the 25th. Upon checking the order status 10 days later on this day, I find only "awaiting shipment" as the status of my order. Thank you for making my Christmas and days following full of promises for presents that haven't even left yet .
Colin M
Dec 29,2015Initial order was made and after 3 weeks, no goods and no delivery. Sent emails but got no reply and telephoned, but no reply. However, when I did eventually get through on telephone, the seller was very polite and apologetic. He explained there were problems with suppliers over Xmas. He arranged for an alternative item which was acceptable to me, and this was dispatched immediately and arrived, well packaged, in two days. Also included 2 key rings as a goodwill gesture, greatly appreciated. Thank you for a great item, and the key rings. Ultimately a good service, but I think that that he needs to keep customers better informed, to avoid bad feeling and misunderstandings.
Emily
Dec 29,2015I only received one part of my order and I am Still waiting on my zelda hoodie that I had ordered with my order and was promised next day uk delivery and I had to wait ages and nearly never got it for Christmas
M K
Dec 29,2015I ordered something on December 8 and it was awaiting shipment for over 2 weeks. I emailed them on a Wednesday and it told me no one was going to be in the office until Monday because they were all supposedly in a warehouse getting stuff sent out for Christmas. It said they would get back to me then and they never did. I read other reviews that said how awful this site was after my purchase and went ahead and refuted the purchase with my bank. Don't recommend this site at all. Very disappointed because I was excited about the item. It's just a scam
Ian
Dec 29,2015been waiting for my order for over 3 weeks now and have not recived my order yet. I have had no response to my phone calls and emails i have sent them. DON'T ORDER FROM GAMER HAVEN
Ana Catarina
Dec 29,2015I ordered an Assassins Creed bust on the 21st December because it said on their website that they had it for shipping. On the 22th December they changed the order to awaiting shipment. I sent them a message on Facebook to ask if it would arrive before the 15th January, they saw it and I'm still waiting for an answer.
Dustin
Dec 29,2015I have not received the package after 1 month.
Steve
Dec 29,2015Extremely satisfied with this t-shirt, perfect fit, and the service was outstanding, will definitely purchase from gamer-heaven again.......
Ylario
Dec 28,2015I ordered a sweater for my boyfriend in the beginning of October. I have not received anything letting me know I'm still going to be receiving this sweater. I cannot go onto the website to check order status because my phone says the website is an "at risk site"... I'd like to know if this sweater is going to be coming in the mail anytime soon or if 80+ dollars was wasted on nothing. Very unimpressed.
Daniel
Dec 28,2015The hoodie material was of very good quality and the logo on the back was printed very well. The order was dispatched in good time. One of the best companies I have bought from.
Paul
Dec 27,2015very helpful & reliable, i would recommend buying from these. love the vault 111 hoodie
Lorna
Dec 27,2015This company in my opinion is simply fraudulent. I hope the law catches up with the directors. Hundreds of people have not received their items and in my opinion this company is a total and utter sham.
Donna
Dec 27,2015The product was fantastic and the level of customer service from Marc , was so exceptional !!! I would recommend gamer heaven to all.the best service out of all the on line companies I ordered my Christmas presents from. Keep up the good work !!
Gene
Dec 27,2015My order has been stuck in "Awaiting Shipment" for weeks now. I have emailed them several times with no answer. This was supposed to be for Christmas.....
Aaron Burrell
Dec 27,2015On the 8th October this year I ordered a full set of Funko Pop Vinyls for the Fallout 4 series, and since I have been in contact via Facebook, in which I was assured my order would be shipped the next week. Yet here I am on the 27th or December, it's been a month since I sent that message and I still haven't had any ability to receive a refund. They currently have my £100 (plus £3 for tracked delivery) and they are not doing anything about it. No communication, no refund, nothing.
Vicky
Dec 27,2015I ordered two items from you well inside the Christmas delivery dates specified and did not receive them. There was no correspondence to say why they were delayed, and when I used one of the specified best methods of communication (Facebook message), did not receive any response. As such, I had no Christmas present to give, which was a huge disappointment. Sadly, not a satisfied customer.
Rainer
Dec 27,2015Money paid , no delivery, reported to the police !!!! Deceiver !!!!!!!!!!!!!!!!!!!!!!!!!!
Amanda
Dec 27,2015Love the products and selections. Customer service is great with quick response time but the response is a generic pre-written message. I was wanting information on my specific order since it hasn't shipped for 2 weeks and my automatic service message just told me to check available stock which says my product has been in stock for 4 weeks and "shipping out daily", but my order hasn't moved. And customer service won't check on my specific order just keeps sending me the same generic message.
Selena
Dec 27,2015I ordered an item from this store over a month ago. I was told that my payment was accepted and I would be notified once my order status changed. I have attempted to contact gamer-heaven through their website, standard email, and over Facebook. I have received no response to any of my messages. I am furious. You took my money. I want it back. Awful company with UNACCEPTABLE CUSTOMER SERVICE.
Pavlína
Dec 29,2015They don't communicate and my order was done one month ago and I don't have anything - money or goods.