To leave a review you need to be logged in
Gigafast speedsup to 900Mb No in-contractprice rises Dedicated fibreto every property Free router& set-up We doubt it'll happen but if you find a better deal on an equivalent package from another provider, we'll match it.No ifs, no buts. 1. Get signed up Click below to sign up online and personalise your package with optional extras. 2. Get locked in Stuck in a contract? Lock in a broadband deal for up to 90 days and, when the time comes, we'll handle your switch. 3. Get installed We'll arrange a FREE standard installation with one of our expert engineers - easy! Check your postcode Switching couldn't be easier! If you're switching to us at your current address, simply opt in to automatic switching at checkout and we'll take care of it for you. Any questions, give us a call on 0330 223 2266.
Reviews 878
ABUL HASSAN
Jan 06,2025Excellent work,very polite
David Whalley
Jan 06,2025Great Customer service, Great install. No complaints so far!
Kulthoom Khan
Jan 06,2025Ashley, a true gentleman came out and carried out the installation for me. Absolute gem of an engineer and an asset to Grain!
Randolph Deans
Jan 05,2025It was refreshing to speak with someone who is not based on the other side of the planet, and given that the installation was carried out over the New year period, I am very impressed with the service. I had a bit of an issue connecting my printer, but that was quickly resolved over the phone with the technical team.
Kevin Hunter
Jan 05,2025Internet installation
Qam
Jan 03,2025I’ve had Grain Broadband for a few months now. It recently developed a fault over the Xmas period. I contacted Grain who did some troubleshooting and advised within 48 hours an engineer is needed. It was booked for 2nd Jan 2024 for a morning slot. Sadly in the morning of the appointment, my mum wasn’t well and was taken away to hospital in an ambulance with me accompanying her. Before I left, I called Grain to explain and was told it may need to be rearranged which I was fine with, towards ending the call I had a text from the engineer who said he was on the way. I text back and asked if he would have time to sort out in the evening PM slot as I could then get someone to stay with my mum. He said he would let me know closer to the time otherwise let the office know. Later that day I messaged him to see if it was possible and he messaged back promptly stating he was texting me before he got my text and that he would be around. Given the stressful time I was so grateful for this. He did a great job and got me back online. This isn’t just good customer service. This is just exceptional. He went out his way and showed empathy to the situation and got us sorted. I’m really happy with Grain and forever grateful! The technician had come from Bristol to Birmingham. If I remembered his name I’d put this down. Hope this feedback is provided !
Mr Dexter Hunter
Jan 03,2025From initial survey to installation was 3 days. The two who installed the cables etc were very friendly & got on with the job which was done to a high standard. The broadband speed is just what we wanted. Very happy indeed & would strongly recommend to anyone 😁
Ms. Rebecca Ellis
Jan 03,2025Managed to get me Installed fast, mega easy with no issues. moved from current address and was great service from them then too!
MR ISMAIL BHARUCHA
Jan 03,2025Excellent Installer
Rose Braithwaite
Jan 03,2025Had instal today had no problems yet. On time, clean and tidy professional
Annalise
Jan 02,2025Fantastic service, friendly engineer, no problems!
Mr Gomes
Jan 02,2025The process was smooth..
Kathryn Reilly
Jan 01,2025Since having Grain installed I have great wifi connection. Can get a signal when outside in garden , which i couldn't get with my old Internet provider. Have had no problems. Installation was smooth . Price is great . Happy customer
Andrew McGarva
Dec 31,2024Grain want to charge £40 for 6 hours' use during the cooling off period as a cancellation fee. Their text sign up process makes no reference to the terms and conditions which in any case do not mention the figure of £40. There was no connection fee as the equipment was pre-installed.
Sarah jordan
Dec 31,2024All good engineer really friendly here in good time no mess
jamil ayub
Dec 31,2024You give me a time nine till one, but the engineer came at 8:45 so I was a bit not happy with that
Shaun Beacock
Dec 31,2024Very helpful
Paul Calvert
Dec 31,2024Worst Internet ever. Connection keeps dropping out, even wired connections don't stay connected. Whenever I complain I'm just told to take pictures of the Internet not working. Neighbours have the same issue but Gain say they can't see anything wrong. Even apps like Netflix and Disney Plus buffer.
Tracy Richardson
Dec 31,2024Great service no drop in internet at all would highly recommend grain
Clifford House, Cooper Way, Parkhouse, Carlisle, CA3 0JG, Carlisle, GB
http://grainconnect.com
Atb
Jan 07,2025Was excited to join but since they installed it, internet keeps disconnecting for no reason and it would not connect until the next day and same thing all over again only 5-7 hours of internet a day with poor service and not worth paying +£30 every month. Currently using my mobile data because the internet would not connect. Switching companies now for a better one with more than a year still in contract i would prefere paying the £360 penalty fee than paying +£30 every month in top of my data which i need to use while being in home with supposed internet connection worst company ever.