To leave a review you need to be logged in
Gigafast speedsup to 900Mb No in-contractprice rises Dedicated fibreto every property Free router& set-up We doubt it'll happen but if you find a better deal on an equivalent package from another provider, we'll match it.No ifs, no buts. 1. Get signed up Click below to sign up online and personalise your package with optional extras. 2. Get locked in Stuck in a contract? Lock in a broadband deal for up to 90 days and, when the time comes, we'll handle your switch. 3. Get installed We'll arrange a FREE standard installation with one of our expert engineers - easy! Check your postcode Switching couldn't be easier! If you're switching to us at your current address, simply opt in to automatic switching at checkout and we'll take care of it for you. Any questions, give us a call on 0330 223 2266.
Reviews 878
Paul Burbulea
Oct 29,2024Very good price 👍👍👍
Chris
Oct 29,2024The installer explained everything was very polite very clean and very helpful Make sure every fitment that he put on was absolutely precise
Amy
Oct 29,2024Primarily a review for the order and installation process so far. The order process was smooth, Josh did an excellent job of explaining what was going on and managing my expectations well and clearly. He even called personally to explain a booking issue that had arisen, and already been fixed at that point, which was definitely appreciated. The install date was a few days after, and Zak was on time, and ready to go. Even offering to vacuum after the install. All in all, a smooth, professional process, much better value than my previous ISP. I hope this continues.
Mark Jones
Oct 29,2024Broadband installed by Dan arrived on time excellent job nice and clean and tidy
Chris Lawson
Oct 29,2024The hole experience was very good The engineer Chris was on time very helpful cleaned up during his work any after completion and the WiFi speeds we are getting are great no more buffing while watching our favourite programs happy customer thanks
Clive Colam
Oct 29,2024The man who introduced me to Grain and the chap who installed all the fittings, apart from being polite and efficient, where of the understanding that some people of my age, 79, are not very into modern tech. So took that into account, which was much appreciated. So, all in all, thanks for a good job.
Mr Carter
Oct 29,2024Very quick to sort the installation and the engineer, Dan, was professional and left no mess. He also made sure I was connected and waited until I had my computer working.
Gary morcel
Oct 29,2024Very good clean and on time
Navin
Oct 28,2024Chris was very friendly, knowledgeable and helpful. The whole process felt very professional.
Mr. Ian Clempson
Oct 28,2024Just had my broadband installed. The engineer was on time, fast and did a great job.
Sajjan Channa
Oct 27,2024Good service
BC
Oct 26,2024Awesome customer experience. Dale did a great job getting our new service set up so quickly. He was really informative and very responsive. Highly recommend Grain!
david matthews
Oct 26,2024Super friendly staff, very polite and easy installation from Antony and Hubert
Victoria Adekunle
Oct 26,2024My installer Masi was nice and polite and very helpful. Also all the people I’ve spoken to on the phone when I called grain have been great and helpful.
Mr G Gibson
Oct 26,2024Perfect installation by a professional and experienced technician.
William Sharp
Oct 26,2024Efficient from start to completion. I am really pleased. Could not have gone smoother. Well done to all those involved
Vina Naran
Oct 25,2024Engineers were good, fitted everything, no issues with that. Was told by 3 people I would have signal throughout the house. Literally have signal in one room where the box is fitted, rest of the house has zero connection and constantly reconnects and disconnects. Technical help, were no help whatsoever. Trying to up-sell a WiFi booster to me, I should not have to pay more than I agreed to, when I was told I would have signal throughout. Now I can't even get a callback to sort it. Wish I didn't bother switching to Grain, more hassle than it's worth. AVOID if you're considering signing up! EDIT 26/10/24 - I have now had to cancel Grain as no one could be bothered to call me back, I had to chase them for assistance, and even then they wanted more money from me to fix the issue, made it SO HARD to leave within the 14 day cooling off period - added insult to injury they are now charging me £40 to cancel when they cannot provide a service that's fit for purpose, defeats the object of a 'cooling off' period when you charge people for literally nothing! I'm not cancelling for fun, or out of choice, it's because you can't provide the service I am paying for, for the price we agreed to! Absolutely awful company, please avoid!
Newly enrolled Student
Oct 25,2024Where do I start?... The broadband is great, never had any issues without prior warning. The customer service is exceptional!! I recently got scammed by another internet provider, believing them to being working partners with Grain... They weren't! I spoke to Steven and Tom and managed to get all the information and support I needed to get everything straightened out. May not sound like much, but having my anxieties eased and being understood made the whole ordeal a lot easier; and ultimately make me feel like a valued customer. Thank you Steven and Tom for all your help today :)
Happy Home Estates LTD
Oct 25,2024Router installer was on time and did a great cabling and installation job.
Clifford House, Cooper Way, Parkhouse, Carlisle, CA3 0JG, Carlisle, GB
http://grainconnect.com
Diddleysquin
Oct 30,2024Spoke with Graham on the chat client to resolve some connectivity issues and he gave full 5 star service. He was incredibly patient with me, explained the steps he was taking while we were troubleshooting and ultimately resolved my issue.