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Reviews 431
Mark
Oct 18,2024Contacted customer services due to a leaking shower. Daniel sorted the problem quickly by sending out a replacement part, as we were under warranty. Thanks
J
Oct 16,2024Hannah provided excellent and prompt service. Very happy and hope to have my shower select up and running again soon.
Cornelius
Oct 16,2024Great customer service provided by Daniel Hubbard. Daniel helped me with a product replacement query. He was very helpful and responsive and answered all my questions. Thank you for solving my problem.
Tony Sargeant
Oct 12,2024They are so helpful that I should give them five stars, but sadly, the delivery disappoints. They do not give a tracking number or date, and finally, when I got a date on an invoice days later, it never came on that date, so I phoned, and they said it would be with me the next day. It did not come. Finally, it came days after it should have. We, like most people, wait in to get packages, especially with the companies that require a signature. My advice is to sort this tracking out, and you'll get nothing but five stars.
Brian Miller
Oct 04,2024The Hansgrohe attitude to customer service, ongoing support and customer retention is exceptional. Their products are of the highest quality in my opinion and can be relied upon to stand the test of time.
Jules
Oct 02,2024We had an issue with a handle so I contacted Hansgrohe customer services. I was emailed back very quickly by Daniel Hubbard (Customer Technician). Daniel was fabulous, kept in contact and resolved the issue very quickly. Would highly recommend.
Gary Fuller
Sep 27,2024Hannah Houston was very quick to respond and answered my questions perfectly.
Harold
Sep 20,2024Daniel Hubbard provided excellent customer service. He was superquick in his responses and came up with adequate answers and solutions for a set of spare parts. Keep it up! This is how you wish to proceed when you're stuck with a situation of a worn part. Thank you!
Heather Stokes
Sep 13,2024Excellent customer service, Daniel Hubbard has resolved our issue and provided the correct part, to fix a leak on our shower. The part was despatched to us on the same afternoon of our conversation with Daniel, received within 48 hours. We are really impressed with the customer service provided.
HAL296
Sep 13,2024Good quick response from Customer Services and excellent video support from Technical Experts. Website is full of useful product information.
Steve Crossley
Sep 13,2024Excellent service. Fault with shower resolved super fast, with no stress. Any fool can sell something, it is what happens when you have a problem that counts. Delighted.
govind vekria
Sep 12,2024Daniel Hubbard showed what a excellent customer service should be like.Since my first contact with him he as been very helpful and understanding through my journey in resolving my faulty shower cartridge. He is asset to hansgrohe.
Carol
Sep 11,2024Had small issue with a part for shower head and with contact through the merchant where purchased a quick response and hopefully resolution was actioned from both. Great Service
Ginger Cat
Sep 03,2024This is an examplar of how getting support from a big company should be. Although my my issue replacing a minor part of a bath shower was actually quite trivial (existing control knob did not fit the latest revision of the device it was attached to), Hansgrohe support were very professional & attentive. In the end, they supplied f.o.c. from their German parent, the uprated part in three days. This fitted perfectly and will probably outlast the bath and its' owner! Job done.
Steven Hobbs
Aug 23,2024Called Hansgrohe customer support regarding the replacement of an on/off shower valve that I had recently purchased. Emma kindly provided an exploded diagram of the complete shower cartridge which resolved the technical issue. Great support provided in a very timely fashion.
Brooks
Aug 18,2024Needed a replacement part under warranty for our shower, contacted hansgrohe with the relevant information who responded really quickly and we received the replacement part a couple of days later. Not often you get service like this these days, very impressed.
Jacqui HW
Aug 13,2024Appalling customer service! Have a leaking shower head which Hansgrohe refuse to replace although still within warranty (2 years left). We are in a new build house & I was asked to send them proof of purchase which I did (Developers signed key allocation on purchase of our house) but this is not good enough for Hansgrohe apparently who require a copy of a solicitors’ letter/completion certificate neither of which I’m happy or confident to email in case our security is compromised. Do not recommend this company or their products
Mark Denton
Aug 09,2024Abigail from customer service was very helpful, providing the answers i needed including links to parts and fitting instructions
Barry Sellick
Aug 07,2024Had a leaking shower head that needed replacing under warranty but I had no proof of purchase and my builder had gone out of business and was uncontactable. The customer service people were very understanding and did accept a builder’s estimate to be able to get me a free replacement. I don’t believe many other companies would have done this.
Hansgrohe Limited Unit 2 Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ, Warwick, GB
http://hansgrohe.co.uk
Mr Jones
Oct 18,2024Contacted customer services because i didn't have a clue what i needed. Daniel was very helpful and determined exactly what i needed to fix a unit based on photos i sent over. Thanks very much