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Reviews 431
Jonathan M Heywood
Apr 20,2024Excellent and prompt service.
T Cowin
Apr 19,2024Abigail was very polite and helpful in dealing with my problem when I reported a broken shower head and promptly organised a replacement. Thank you TC
Uvais
Apr 18,2024I had a problem with a Sink mixer spray head. Abigail had resolved the matter and sent a new head within 2 emails. Great service.
JMY
Apr 12,2024Recently had a problem with a Hansgrohe bath mixer unit. Emma Price at Customer Services was able to rectify the problem and send a replacement part in a very efficient manner. Well done, much appreciated.
Krasimir Nachev
Apr 02,2024Excellent service! Prompt and clear communications, efficient management and resolving all issues! Will recommend highly!
Pam K
Mar 15,2024We purchased a ShowerTablet 4.5 years ago. It recently started making whistling noises and the water pressure and temperature was fluctuating. We contacted Hansgrohe for technical support. Daniel responded quickly to our emails and arranged for a new hose to be sent to us. This has resolved the problems we were experiencing. We have been happy with the level of service provided by Daniel and Hansgrohe.
Ermir Farruku
Mar 07,2024Disappointed. We have all the taps and mixers in the house from Hansgrohe. This particular shower mixer snd bath fill kit costed us nearly £900 . the hand held shower just came apart from the hose and Hansgrohe customer service department is blaming on the scale build up which is not the case as we regularly clean the mixers and taps . This was left on the side of the bath for a couple of weeks before i finally took a picture and sent it to customer service for them to approve the replacement. it only has slight scale watermarks. obviously is not new but if Hansgrohe is not prepared to honour the warranty period of 5 years as stated than this is misleading. Case nr 2843573 if anyone bothers to reply to this review.
ian
Mar 04,2024After having a leaking on a new tap, and the retailer not being much use in resolving this I was passed over to hansgrohe. From start to finish they have been awesome, no messing around, a replacement cartridge was with me within a few days and when this didn't solve the issue, the tap was replaced. I would like to say thank you to Emma for being on point, resolving this issue with up most promptness and no fuss!
Charles
Feb 23,2024I needed a replacement chrome shower head holder for a raindance shower purchased in 2007/8. I didn't have the model number. I sent the spare parts department a description of the broken part and some photos. Within 24 hours they have sent me a link to enable me to purchase a replacement. The replacement came with clear instructions on how to fit it. Harriet, a Customer Technician, was very helpful and addressed follow up queries. Can't praise her too much.
Slawek
Feb 22,2024Recommend to everyone customer support from Hansgroge. Very quick and professional approach to deal with any issues. I'm so grateful for amazing customer experience.
Anonymous
Feb 22,2024Excellent customer service, very quick to respond and resolved my query immediately.
Richard Taylor
Feb 20,2024The washer on my Hansgrohe bathroom sink pop up waste had deteriorated (over an 11 year year period!) so the basin was unable to hold water. Luckily I had kept the receipt from the time we had the bathroom fitted and was able to supply Hansgrohe with details of the basin mixer and photos of the pop up waste and the failed washer. Within a short space of time they were able to identify the washer required. I then placed an order for a replacement washer the same day. Thanks to Rebecca (and Hansgrohe) for very prompt and efficient service.
Anthony Lomas
Feb 15,2024Great service, helping me identify appropriate replacement thermostat cartridges for shower fittings that are 20 years old - extremely polite and attentive throughout our interchanges and a successful result. Very happy thank you.
Clare B
Feb 15,2024Rebecca in Customer Services provided a speedy response to my query. I have never known a company to be so helpful and efficient, even when there was to be no financial benefit for them!
Brayan
Feb 15,2024Emma Price was speedy and excellent when helping with an issue.
Liza F.
Feb 14,2024My kitchen hansgrohe mixer was dripping and needed some replacement parts. The team helped identify my tap, which was installed in my home in 2006, by me emailing photos to Harriet Clarke. I received excellent help from Ben Bushell, a Technical Expert. He has an abundance of very useful knowledge, patience, kindness and care to guide me. We were successful in replacing the tap spray spout and cartridge remotely. Thank you very much! I highly recommend engaging with this team.
SaffronDirect.com
Feb 13,2024Hannah from the customer Services departments was just outstanding with the level and standard of service and the information she provided and good product knowledge
Sue Howard
Feb 09,2024The customer service team at Hansgrohe are brilliant, endlessly patient and so helpful. From the first phone call to more detail by email. They're also committed to helping with spare parts, not defaulting to saying a whole new fitting is required. Saves money and the environment.
Bob Buck
Jan 31,2024Excellent, friendly service from Rebecca at Hansgrohe. Contacted the online service on the Monday, Rebecca replied within two hours, agreed a replacement part for our shower and the item arrived on the Tuesday, ready for our plumber to fit. Can’t praise the service from them enough.
Hansgrohe Limited Unit 2 Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ, Warwick, GB
http://hansgrohe.co.uk
Ross (Muswell Hill)
May 03,2024We bought a shower unit 4 years ago and it started to leak from the mixer unit. I emailed Hansgrohe and explained the problem. I would like to express our sincere gratitude to the customer service team for dealing with our issue in such a courteous, quick and efficient manner. They offered a service engineer to come and look at the problem. The engineer was booked in promptly and he replaced a faulty cartridge free of charge on site. The service levels have been excellent and we would have no problem purchasing or recommending Hansgrohe products in future. Thank you