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Reviews 431
Mike McQueen
Aug 01,2024Ben the Technical expert was super helpful, clear and quick to get back and follow up with advice following my online query.
Christopher Peat
Aug 01,2024Really good team at Hansgrohe, always very helpful and resolve issues well. In this instance, Daniel absolutely sorted the issue that we had with our shower out - and the warranty on the Hansgrohe products is fantastic.
Conrad
Aug 01,2024The Contact form on the website doesnt work. That's a big negative. You fill it out, write everything down, press send... and it fails, but without informing you of anything. But... if you call the office number on the Contact form they will give you an email to which you can email your enquiry directly. Once you do the service is very good.
C Twomey
Jul 31,2024My expensive showerhead is leaking badly during warranty period - support agent Abigail insists it is due to limescale - I assured her it is not - there is simply no evidence of limescale on the showerhead or anywhere in my property. She simply doesn't believe me. I feel both insulted and defrauded (Ticket 3899192)
Dunphy Cheung
Jul 31,2024Excellent customer service. Needed a cartridge for my sink. Emailed a copy of my NHBC certificate and a picture of the tap and a day later received the cartridge. Service second to none. Thank you Hannah and the team.
Kev
Jul 31,2024Purchased a new kitchen tap. How ever when I fitted it I found I could not remove the top to access the cartridge etc. I emailed customers services and corresponded with Emma. She was great, nothing to much trouble and the issue has been resolved by sending a new tap top out. Good customer service unlike a lot of other companies. Makes a massive difference. Thanks again
Adam Denning
Jul 31,2024Wonderful customer service - a small piece of a fitting was lost by our contractors, and they happily replaced it free of charge. Their attitude while doing so was fantastic. We'll definitely use them again when the opportunity arises
Andrew
Jul 31,2024Left a previous review regarding Hansgrohe meaningless warranty. Paint adhesion to surface very poor quality. I was contacted by trustpilot saying company had requested my contact details but as yet no follow up or response from Hansgrohe ( similar to company warranty, empty promises).
Traveller
Jul 29,2024Genuinely some of the worst customer service I have ever experienced. I would avoid their products at all costs. We have had several of their mixer taps and shower heads installed in our property and all have had blistering and peeling of the chrome plating. These items have all been cleaned in accordance with their own cleaning recommendations on their website. Not interested. When contacted via email with photos, I was informed that we have been cleaning them incorrectly. Impossible to tell from a photo and the taps are in immaculate condition apart from the peeling. EDIT I have asked Hansgrohe to review their decision and awaiting a reply, I will update once I have a response back. Incredible how much these products cost and the amount of blistering underneath the fully intact chrome plating. Clearly a manufacturing defect. Blistering occurs when gases, generally hydrogen or nitrogen, expand from inside the pores of the plated object. These gases often come from the lubricant applied to the die during manufacturing. When the object becomes heated enough, the gases expand toward its surface and push against the chrome plating, creating a visible bubble or blister. A severe blister can also cause the plating to lift off entirely. Blistering can also occur if the object's surface was unclean when the plating occurred. In this case, dirt particles may cause blistering because of the plating's poor adherence. Ensuring the cleanliness of the base metal can help avoid this issue. I suppose it’s easier to say it’s a cleaning issue though…. 🙈 Let’s hope the poor customer service is rectified and I will edit this reply.
Robert HARRIS
Jul 29,2024We needed a new thermostatic cartridge for a shower mixer of unknown age, probably 15 years old. I thought I would need to disassemble the shower to identify the right part but phoned Hansgrohe to check. My call was very swiftly answered by a person (not to be taken for granted) who was very polite and helpful - "Send a photo of it as installed and we'll identify it". I did, in 30 minutes I had the part number identified and 15 minutes later ordered and acknowledged. Exemplary customer service throughout. Thank you Kyle and Hannah.
Michael
Jul 25,2024I had a fault with a Hansgrohe Raindance showerhead which was fitted in 2020 and fell within its 5 year warranty I got in contact with Emma Price a Customer Technician who was brilliant and a new one was delivered within a couple of days free of charge!!! Can't thank you enough Emma.
MFas
Jul 25,2024One shower hose in my four year old new build house started leaking. I contacted Hansgrohe on 22nd July and I got the replacement hose on 25th July! Thank you Emma (customer support) for speedy resolution. I will definitely buy Hansgrohe products in future.
Angela McMahon
Jul 24,2024I had a Raindance shower head which began leaking at the neck. I tried to tighten it up but the plastic insert was brittle and snapped along the thread. After a discussion with my supplier, I emailed customer service @ Hansgrohe and dealt with Lewis. Several parts were suggested to rectify the problem, but my supplier advised it was not repairable, Although the showerhead had just passed its 5 yr warranty, I am pleased to report that I was supplied with a replacement. I felt I was treated fairly and have confidence in Hansgrohe.
Mike Buckland
Jul 23,2024Excellent customer service. Reported an issue with a tap that was 2 years old. Instant reply to say issue received and a response within a couple of hours saying a replacement was on its way. It arrived safely from Germany within the time period informed and fitting was simple. Superb service and a delighted customer.
Emma
Jul 15,2024Excellent customer service. Quick reply to initial warranty query. Diagnosed the issue and sent replacement part within days. Prompt responses to my questions regarding the issue. Dealt with in a friendly and professional manner. Thanks once again to the Hansgrohe team. I would highly recommend their products, which are high quality and built to last, and the follow up customer service team. A business you want to buy from!
HA
Jul 15,2024The cartridge on my Metris basin tap was faulty, making the handle very stiff to turn and use. I wasn't sure about warranty but Abigal responded within a few hours to state it was and a replacment cartridge was sent out within about 2-3 days. Replaced and all is good. Abigail's concise and speedy response was great and took a headache out of an issue noone really wants. Thank you.
Barry Scott
Jul 12,2024Very pleased with customer service. Abigail was very helpful and dealt with our query in a prompt manner. Satisfied customer !
Keith Hanson
Jul 11,2024I contacted Hansgrohe technical support as I had a problem with bath/shower fitting and it wasn't clear quite how it should come apart. Emma has been most helpful and has encouraged me via various emails to fully resolve the problem rather than simply pushing me to buy new parts. Excellent and very pleasant service.
Customer AB
Jul 10,2024Thank you for your support! After installing the Hansgrohe Vernis basin tap it was leaking. I've contacted the customer service and they've replied in less than 12 hours. They've provided a couple of possible reasons for the leak and, once other possible causes have been excluded, they've sent the replacement part. No costs on my side since the tap was under warranty, the part arrived in a couple of days and now the tap works perfectly fine! Excellent service!
Hansgrohe Limited Unit 2 Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ, Warwick, GB
http://hansgrohe.co.uk
Tom
Aug 03,2024Daniel Hubbard helped me sort out an issue with a leaking shower valve. The parts were quickly identified and dispatched so my client could resolve the drip