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Since 1913 Hawes & Curtis has been the go-to brand for British classics, specialising in luxury shirts, fine tailoring, casualwear and accessories for men and women. The heritage brand offers innovative design, exceptional quality and outstanding value. Hawes & Curtis currently has 18 stores in the UK as well as a store in Germany. The flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers.
Men's Shirts
Men's Suits
Men's Coats & Jackets
Men's Accessories
Women's Shirts
Women's Suits
Women's Accessories
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Reviews 852
Mr Michael Elue
Oct 09,2024The prompt feedback and the clear guidance on how to process my replacement was very helpful and professional.
A H
Oct 04,2024I was wanting to buy an item that was only available online. Bishopsgate store being my closest, I contacted them and arranged to go in to try on similar style trousers to verify the waist size that would fit. After ordering I went back to collect. They needed some alteration and shortening. Two days later I collected them and they are a perfect fit. Ayman was so helpful and professional it made the whole experience very smooth and enjoyable. The tailoring and quality of the Italian flax Linen is 100% and am sure will last many years. Process started on Monday completed Friday.
Tunde Akerele
Oct 03,2024The quality of the material is second to none. It lasts for life
jj
Sep 28,2024Nice shirts good customer service
Daniel
Sep 20,2024Don't bother. Suit didn't arrive and was delivered to somewhere else apparently. Refused to send another or refund. No help whatsoever in tracking down the original package. They said it was a 'civil matter'. First and last shopping experience with Hawes & Curtis and £300 out of pocket EDIT: the response only proves my point. It was not delivered to my house. They don't care. Avoid this company
Ray Rafferty
Sep 16,2024Update 20th October 2024: I got a full refund for my trousers and the jacket I could no longer use. It really shouldn't have been such a painful process and I won't be buying anything from them ever again. Bought a £329 suit from Hawes and Curtis for a wedding. Suit jacket arrived creased, so I contacted customer services and they told me to take it to a dry cleaners to get it pressed at my expense. It wasn't creased from the shipping process. It was creased at the bottom front on both the left and right sides because it hasn't been pressed correctly before it was put in the box to be shipped. I asked for a replacement jacket as it looked faulty to me. and they had none of my size in stock, so I had it pressed. On the day of the wedding when I first wore the suit I noticed that the stitching holding the zipper on the trousers in place was unraveling and was not there on about 2cms of the zipper, but I had no choice but to wear the suit as I was away at a hotel for the wedding with no other suit with me. I had to worry throughout the wedding in case the stitching came undone any further. I contacted customer service and they told me that as the issue hadn't been raised within 5 days of receiving the item they were not going to replace them or refund me and told me I should take them to a tailor to get them fixed. Awesome! So if you want to spend £329 on a suit and get a load of hassle having to get the suit pressed and repaired then buy a suit from Hawes and Curtis. They offered me a 15% discount on another purchase. Personally, I won't be buying anything from them again as their goods are low quality with stitching defects and aren't even correctly pressed before being shipped. And when I was packing to leave my hotel after the wedding the zip broke on the Hawes and Curtis suit bag. On examination it broke because the bottom of the zip wasn't stitched to the bag, so the zip handle came off the zip completely and now the bag is unusable. I have never experienced such a zip failure in my life. It's beyond a joke. Cheaply made and awful customer service. Not what I was expecting at all. UK consumer law offers protection for refunds for faulty goods beyond the 5 day window offered by Hawes and Curtis, so it appears that they are not complying with UK consumer laws. See GOV UK for accepting returns and giving refunds for more information on how companies are supposed to deal with faulty good and provide refunds or replacements. NOT RECOMMENDED Update: Hawes and Curtis arranged for my faulty trousers to be returned for them to investigate. They have now completed their investigation and apparently the trousers show signs of wear and won't be replacing them, so I now have a £200 Hawes and Curtis suit jacket with no matching trousers, the jacket is of no use to me. I won't be paying them for another pair of trousers in case they're defective too. As per the review above, I bought the suit for a wedding and only noticed the defect 5 minutes before putting the suit on on the day of the wedding. I didn't have another suit with me in the hotel I was staying in, so I had no choice but to wear it, otherwise I would have had to go to my niece's wedding in jeans because Hawes and Curtis delivered me faulty goods. Hawes and Curtis customer service is appalling. They're supposed to be a premier brand, but in reality their products are cheaply made and they know it, hence their 5 day return window when the law says you are supposed to offer up to 6 months. UK law requires goods to be in a useful state and my trousers weren't really and I had to cover the front in all the wedding photos just in case the defect was visible. How much would it actually cost Hawes and Curtis to replace the trousers? Not very much and it would look great to potential customers who are reading their reviews on here. It would also encourage new customers such as myself to buy more goods from them, but their approach is shortsighted and penny pinching. They won't get another penny out of me. I bought this important suit from them as they are supposed to be good. The reality is they are not. They deliver faulty goods and awful customer service. They don't live up to the high standards they talk about on their website or their brand. It's a shame. I shall now be taking them to court to recover the cost of the trousers and the jacket as the jacket is worthless without matching trousers. See you in court. I encourage everyone else who has left bad reviews due to faulty goods being delivered to also take them to court, so that they don't keep getting away with such bad practices. I have tried asking them to the right thing, but they don't really know what that is.
MICHAEL MCDONALD
Sep 14,2024I ordered a suit on line stating my regular sizing. Jacket was far too long for which got a refund. The trousers had to be shortened to 31 inches (a standard sizing) because all their trousers are reduced from a 36 inch length! Their terms are that because altered no refund will be given on trousers The result was the trousers were far too wide; they were merely cropped from a 36 inch length and not tapered to a 31inch leg. They were nothing like the photo on website . Company are refusing to refund the price because altered. In other words if altered whatever you get, by way of fit, they will not refund. Why not sell trousers in standard lengths instead of carrying a stock where all trousers are a 36 inch length and need to be altered. Seems like a device to avoid a refund.
Customer
Sep 09,2024My partner went to the store to purchase a suit for a wedding oversea’s. Nitish, served him and offered a good selection of colours within the linen range. Extremely helpful, provided advice on colours that he would not have considered. He was not pushy, very professional and understood the event. They provided excellent in store alteration. In addition to a suit, purchased Chino’s and he will be back to update my wardrobe.
David Rogerson
Sep 03,2024Suit purchased from purportedly premium retailer and worn lightly 4 times in office setting to find a series of loose threads developing in stitching and buttons falling off. Customer service/quality department disinterested and suggested this was normal ‘wear and tear’, despite giving them a couple of attempts to rectify. Totally shocking service and product. Avoid at all costs! *** Edit - So essentially, I’ve now been called a liar following the response from Hawes & Curtis of 03/09/24. Clearly nothing more they are prepared to do. Buyer beware - if you are on the lookout for a premium suit that will literally fall apart after 4 light uses, look no further. ***
Zahid Saleem
Aug 28,2024I ordered my suit from UK to Denmark and received it last monday 19-08-2024. The button on the trousers was already loose and hanging and when I tried the trousers the button fell off. I wrote to H&C immediately and also sent them pictures but they have still not handled my complain. Further more there was no button on the inside of the double breasted suit jacket! That is the first time I have seen a suit in such a bad and cheap quality! So now I have spend money for trailor to fix the faults on the suit. I have been buying shirts from H&C since last 20 years but now I am buying from Charles Tyrwhitt since their shirts are much better quality and more comfortable. I am sorry to say that I am very disappointed to the quality and customer service from Hawes & Curtis!
Matt Powell
Aug 26,2024Very poor all round, not impressed at all. Who wants a suit without the trousers! Poor communication with the customer. I requested the cancellation promptly but this was not actioned fully or even acknowledged. H&C sent £43 of goods and charged me the full amount of £204. That is unacceptable.
Nath
Aug 21,2024Order an expensive shirt from them, always found their sizes very good however the shirt arrived ripped on the shoulder. I rang them instantly as I needed the shirt a couple of days later to be told there was no delivery option to replace it. I was then asked to email in and send photos which I did where I was bluntly told that I have worn the shirt (so they assumed I caused the damage) as it was in packaged (I obviously would not be able to see the rip when it was packaged and folded up) although I called their customer services two minutes after opening the parcel. I was offered a 10% refund and when declined I was ignored which meant I had to chase them up. I then had to pay for delivery back to them for them to inspect the shirt (although they didn’t tell me this was a option before trying to fob me off with a 10% refund) where they realised the faulty shirt was not worn and was delivered like that. They then refunded me the cost of the shirt minus the delivery fee I paid to receive the shirt and the fee I paid to send it back. So it’s cost me to receive a ripped shirt and return it to them. I will not be using the company again due to poor customer service and communication.
Cally
Aug 13,2024Have always shopped at Hawes and Curtis due to the outstanding quality of the shirts alongside the wide variety of styles on offer which similar brands can’t match. Always delighted to pop in store and the alternation service has been a particularly speedy process with the Canary Wharf team who make sure the fit is just right. Never been happier with the service.
IanB
Aug 12,2024Ordered two items that said they had been in stock. The company then sent one with no explanation about the other item until i chased them and they then stated it was out of stock. Poor customer service that basically just wants your money with no communication whatsoever. Never again !
Dominique Demeulemeester
Aug 11,2024First time we ordered 4 formal shirts. From the order, to the confirmation, the delivery in a protective carton box to Belgium, the email communication, and the after care mail with washing and drying instructions. The customer experience is top. Will order again soon. The quality of the shirts is top. The cotton feels great!
Dr Adnan Siddiqui
Aug 09,2024Excellent service as the shirt I requested was found to be out of stock after I had ordered. Staff managed to offer an alternative quickly and of better quality. I have always liked Hawes and Curtis for the quality of their products now I can say their customer service is equally good.
Ben Chender
Aug 09,2024Hawes and Curtis on Jermyn Street consistently look after me so well. From those who I know the names of like Justyna and Josh to those who on the odd occasion get asked to support my ever growing needs of support, I honestly do receive top level service each and every time I enter the store. I do need to give a special shoutout to Justyna though who has hand-held me through ensuring my shorts get tailored correctly as well as steaming a new shirt that I urgently needed last minute whilst on the way out. My custom will be loyal to this store for as long as it’s accessible due to the fantastic staff that look after me so greatly,
pete
Aug 06,2024I had a issue with a recent order, the customer support was double quick and seamless, i`d buy with confidence again.
Peter Chan
Aug 03,2024Even though the shirts I ordered (online) were on sale, the quality is still excellent - made of BCI organic cotton and beautifully detailed, they were the best value for money I've encountered. Their CS department is superb - especially CS agent Fatima, who was professional, patient and knowledgeable, and returns for size exchange was incredibly easy.
3rd Floor 9 Hatton Street, NW8 8PL, London, GB
http://hawesandcurtis.co.uk
Nicholas Liggins
Oct 09,2024I am leaving some feedback regarding a shirt i purchased. I am currently wearing this shirt for the second time, which has led to me writing this. The material feels cheap, and creases terribly even when worn. I usually embroider my shirts from CT and was excited for this to be delivered as as the decorative embroidery on the cuff looked very nice. I do like the imagination to put the 110 on the cuff but this shirt overall is hugely disappointing, I would of expected better quality from a supermarket or Primark shirt. Oh dear.