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Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.
Reviews 904
Zoe
Feb 14,2023Hireup is great at checking in on workers and ensuring our wellbeing is adequately supported. Hireup also offers an excellent app interface which is easy to use and navigate. I love receiving notifications on available jobs near me as this is very helpful and there are great resources available :) Adequate training modules are also provided, helping me feel more confident in the service I am providing.
Marlene Miller
Feb 13,2023Lauren enjoyed her times out with Fiona and with the help of Hireup it makes so much simpler to go on and book
Catherine
Feb 04,2023Helpful and friendly staff at hireup great app easy to follow.Great training. A++ Thankyou.
Kim
Jan 28,2023Connections with great support workers for varying participants as well as excellent support from the Hireup Team.
Annie
Jan 26,2023Extremely user friendly and intuitive
Justin
Jan 25,2023Hireup team is fantastic, friendly and efficient. spoke to Susanne. She was awesome. She answered my query within a couple minutes. Absolute superstar!
Sarah
Jan 24,2023Hire Up app is easy to use. I find I can plan my fortnight ahead and know who ill be working with and the tasks ill be doing each shift. The client profiles make sure I only take on the clints who live close and makes sure i only take on clients within my scope of work. The payment system is great, I know how much ill be earing each shift and for the fortnight, it makes working out my budget a lot easier. I get positive feed back from clints about Hire Up as they like they can pick the support worker right for them, also they like knowing how much each shift will cost them, so no hidden fees that didn't expect. Overall Hire Up has made a defiance to clints and support workers.
Nathalie
Jan 22,2023A very professional organisation. Any Issues have been dealt with swiftly.
meelin meenkeragh
Jan 15,2023Easy to use to post jobs for carers for my elderly parents. Easy to message, request bookings and approve completed bookings. Met some amazing support workers too
Jane
Jan 10,2023Finding compatible, ethical, well trained people local to us. Opportunities to learn new things, exchange ideas and recharge with exercise.
Shedrach
Jan 07,2023There's effective communication between me the support worker and my client as well as the office. Any challenge could be addressed within a short time. A lot of effort must have been put in place to achieve this.
Pablo
Jan 02,2023I’ve been using HireUp for a few years. It’s great that they look after their workers and pay them superannuation etc. Billing is easy and accurate. Lots of good workers to choose from and find a good match. I appreciate the support from HireUp’s head office staff when I’ve run into issues, they are really good.
Shar
Jan 01,2023I find my experience with Hireup to be supportive when it comes to customer service and the Hireup platform is very user friendly.
Nelly
Dec 26,2022Hireup staff very friendly and helpful
Amanda
Dec 17,2022Every person i speak to is lovely and helpful. The only reason i took away 1 star, is because i called 15 minutes before closing on a Friday knowing i couldn't contact on the weekend, i was waiting till 15 mins after closing. So im guessing there was no one there to answer the call and im just sitting there waiting. However the customer service when u do speak to someone is great. Its not just an online platform, the full timers behind the scences make it feel like ur part of a sort of family work environment.
Rose
Dec 14,2022Excellent customer support and great platform experiences. Resourceful knowledge pools. Overall enjoyable experiences.
Happy Customer
Dec 05,2022I was very hesitant about inviting a stranger into my son's life but the staff at hire up spoke to me several times until I felt comfortable and then tailored my search so that we got the right person for the job. We have found a great support worker. The Hire up team took me through each step from making bookings to editing and paying invoices. They are very accommodating when it comes to NDIS requirements.From my own experience it has been a pleasure dealing with them.
LORD TJS
Dec 05,2022Really bad pay rates for hardworking individuals. In review of NDIS pay rates- hireup is taxing/deducting/exploiting large sum of budgets in ‘admin’ fees
Jeffrey D.
Dec 04,2022Hireup bost that 83% of clients are happy with service. They certainly told tell of the 17% dissatisfied. Been with the company since 2018. Stopped using them in discuss. Since Covid they don't screen their employees as well. During radiation treatment I required additional support workers to cover the random starting times. Knowing the importance of assisting to and at radiation, all of the support workers arrived late for shift, between 10 and 20 minuites late and logged themselves as arriving on time billing the NDIS. One didn't show up at all for a 9:15 start, calling me around 10am to appologise she had "Slept In". as a result I had to taxi in and hospital staff met me at the entrance and gave full assistance, for FREE. For the remaining 6 weeks of radiation the hospital provided me with free transport and full assistance. It saved my NDIS over $800 a week, Hireup lost around $4800. The hospital staff did a better job than the over paid Hireup employees that arrive late for work and play with their mobile phone every chance they get. I've switched to another company. You also need to watch for over charging on transport. Their staff will log additional mileage at a cost to you of a ridiculous 98 cents a kilometre. When complaining of this, Hireup simply dismissed it sending me links to the Queensland Disability Advocacy Program, Fair Work Ombudsman, Australian Competition & Consumer Commission, Australian Taxation Office.
Ground Floor/120 Pacific Hwy, Greenwich, NSW, 2065, Sydney, AU
http://hireup.com.au
Francecustomer
Feb 16,2023Easy to follow technology