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Reviews 563
m G
Feb 18,2025The worst company to pay you back if one of his clients hit you in the back of your car. One of his clients hit me and they only wanted to paid me 19.50 dollars, amazing, what part of a car cost that???? His personal was rude, Alfredo who saw my car horrible person without manners and Elizabeth called me and I ask her,if with 19.50 dollars you can paid something. Horrible experience. The solution. I called my company
Barry
Jan 14,2025Hidden agent fees, lackluster coverage, absentee insure. They sent my balance to collections when I decided to switch. Predatory company. Stay away please!!!!!
Nadxiely Nayeli
Dec 18,2024Lo peor de lo peor está Aseguranza son unos rateros pagando una Full cover en una pérdida total donde no tuve yo la culpa alegándoles un mes y medio para q me dieran lo justo por el valor de mi troca no me lo dieron! Me pagaron una miseria de eso mismo me descontaron lo del ajustador cuando uno no tiene que pagar eso! Ensima me quitaron también $1,000 dls de deductible en un accidente q no tuve la culpa al último me dieron una miseria ! Me habían dicho q me cubría un carro rentado cuando yo tuve q pagar la Aseguranza de ese carro rentado cuando tienen ellos q dar la cara por uno son tan caras las aseguranzas que lo único q se pide es q se pueda hacer uso de los beneficios de pagar una Aseguranza perdí dinero ahí también rentando un carro q al último no quisieron pagar mas que 30dls por día cuando lo más barato ahorita es como 55dls por un carro pequeño mas Aseguranza entonces la pregunta es dónde está el dinero q cada mes paga uno ?! En especial cuando en un accidente uno no tiene la culpa debería uno de tener respaldo y ayuda de la Aseguranza que uno paga y es todo lo contrario ! La verdad es q no usen esta aseguradora son unos 🐀 🐀 🐀 son lo peor espero pronto se termine mi contrato q pague por una año para poder buscar una mejor opción
Mohammed Ishtiaq
Sep 28,2024The owner khalid is an amazing guy makes you feel so welcome and always goes out of his way to sort any problems out on your car great service always nice staff recommend this great service
Hafiz islam
Jul 05,2024OMG THIS INSURANCE COMPANY IS ALL BAD LITERALLY. THEY ARE BIG TIME SCAMBAGS. THEY WILL NOT PAY OUT ON ANY CLAIMS. THEY ARE SUPER UNPROFESSIONAL AND WILL NOT RETURN YOUR CALLS AND WILL STOP ANSWERING YOUR CALLS. PLEASE PPL DO NOT ONCE AGAIN DO NOT DO BUSINESS WITH THESE THUGS! YOU CAN GET AN AUTO INSURANCE POLICY WITH THE DEVIL AND GET A BETTER DEAL THAN THESE CLOWNS. THEY ARE SUPER SUPER SUPER LOW BUDGET PPL. IM TAKING THESE POS MFS TO COURT. I'M WISHING HORRIBLE HORRIFIC THINGS ON EVERYBODY WHO WORK FOR INFINITY.
Carla Henry
Feb 24,2024DO NOT TRUST THIS COMPANY! absolute worse company to get insurance from. Don’t do it get any other company . Yolanda Rodriguez is a very unprofessional pig in claims and after I paid $280 a month for 3 years for fully comp insurance they make my shop put used parts on my 3 year old car and reduce the cost from 1600 to $1000 only to give me $128 for my claim after I rented cars for over $1000 as this claim took 8 weeks. Complete waste of time energy and mental stress. From the beginning Yolanda was very unprofessional and unhelpful not to mention super rude. Take my advise don’t waste your time and money.
Fernando Quintana
Aug 14,2023Involved in an automobile accident the other person received the ticket for sideswiped me. Now Infinity claims I’m 10% liable. Asked why, no direct answer. The repair shop received payment 2 months afterwards and I had to pay a separate repair that wasn’t covered which should have called me before fixing it.It’s all a big scam. I’m reporting it to the Insurance Commision. Oh, Infinity still owes me reimbursement for my rental.
Tony Nolan
Jul 10,2023This a garbage company.. The person hit my car got this garbage company insurance. I filed a claim with this company to repair my car. The adjuster is unreachable, the customer service is stink. It’s been days. Wish I could give this half of star
Linda Castro
Jun 15,2023Please do yourself a favor don't buy infinity insurance at all. I have insurance I pay month to month and now they want me to pay the damages of an accident out of my pocket, not talking about my damages but from the other car so this is unbelievable . They said they can not pay and will not listen to reasons and I also ask I need to talk to another person and not jasmine bailey that will understand me better since English is not my firts language but neither do anything. I can assure this company is good as long as there is no problems but when the time to help the insurer comes they like to wash their hands. So we need to say a word so others will not suffer the same. I don't look this is fair so be aware.
DMS Electric Service Inc
Jun 03,2023This is a scamming garbage company, they raised my insurance 6 times to begin with, I didn't have any, they bought my policy from Alliance, I'm super unhappy, they are total garbage, I do not recommend this garbage company called Kemper Infinity, I have always hated this garbage company. by fraudulent thieves, scammers, they are total rubbish rubbish I will look for them by all means and I leave you the worst review in the world rubbish esta es una compania basura estafadora me subio mi aseguranza por 6 veces para empesar yo no tenia cin ellos mi poliza la compraron a aliance estoy super descontento son una basura total no les recomiendo esta basura de compania llamada kemper infinity siempre e odiado esta basura de compania por ladrones estafadores fraudulentos son basura total basuras los buscare por todos los medios y les dejo el peor review del mundo basuras
Simplevegan food
May 03,2023No sirve . No son diligentes , me siento estafada , te venden una poliza falza y cuando la vas a necesitar te dicen que no te cubre una cosa o la otra. Son unos estafadores. No la recomiendo.
Mark Vechiola
Feb 16,2023they are charging me 114 dollars after I canceled and when they owe mw money they send a 114 service fee letter telling me 20 days or collections!! DON'T USE THIS COMPANY!!! Absolutely a bottom of the barrle insurance company.
Shirley Arevalo Pinedo
Feb 03,2023Llevo tres semanas esperando respuesta para reparen mi carro y mi representante karlo Gonzales nunca me responde los correos o llamada hasta el propio taller de Braman les llamo y no hay respuesta yo pago un seguro de tres carros de más 600 dólares y tengo que rogarles a ustedes para me resuelvan y ya mandaron la inspección de brama y yo también pero no hay respuesta mi mi número de reclamo de a 23123476198 ahí está mi información espero su respuesta
Lisa
Jan 05,2023Worst auto insurance ever! We have had this insurance for a couple of years thinking that the car would be covered if there was an accident, guess what it isn't. A lady hit our parked car and Infinity has done nothing to help me file a claim with the woman's insurance, they never return my phone calls and have the most unhelpful claims adjusters I have ever seen. It has been 3 months that I haven't been able to use my car and it is just sitting and no help at all from this company. I will never use this insurance again
Selene
Dec 05,2022This is the worst insurance company that exists, I had two accidents on different dates and in different cars under their coverage, and they were not responsible for any of them, they always have an excuse not to pay, and they don't help at all, they don't even bother to explain to you, they don't take calls, please don't waste your money and your energy with this company, you think it's cheap but in the long run it's very expensive to hire these scoundrels
Marriam Aracely
Nov 18,2022Es una pésima aseguranza pago $64.22 cada mes y llevo 3 meses con mi carro chocado el ajustador nunca tienen tiempo para contestar mis llamadas sigo esperando ese Mensaje para enviar las fotos del auto y seguiré esperando porque no lo mandan ...Pésimo servicio enverdad Busca una mejor opción de Aseguranza No te recomiendo.
Selina Morales
Nov 08,2022By far the WORST insurance ever! If your scared that an insurance won't pay you out? Well this would be the type of company to avoid then. I had an claim back in July and conveniently my check got lost for a month and it took another week to cancel and process a new check. Now when it comes to my vehicle THEY DO NOT WANT TO PAY OUT $2K+ worth of damages. The rack and pinion was damaged during a hit and run while my vehicle was parked outside a friends house. The adjuster determine the rack and pinion IS THE PROBLEM of why my vehicle won't steer but it was not caused from the collision . Mind you photos show the front was damaged , the other car even moved my truck off the side walk hitting a fence but since there no visible damage rk the part they will not pay out because "it could of gave out before the collision". About 2 hours before the collision the truck got me to point A to point B police report has my friends address where it was parked and this insurance DOES NOT WANT TO PAY OUT !! I 100% recommend on passing on this insurance. Pay the extra money on another insurance this company isn't worth it. Worst customer service ever as well . When reaching out to adjusters it ALWAYS goes to voice-mail it will take days for someone to reach out . The "agents" they have available don't even have authority to do anything on your claim. Just a bad bad bad company!!
Dee Mares
Oct 25,2022Let me just say trash ass company as they took my car to a Auto Auction called IAA my car had minor rear damages and now it's damaged all the way around dont allow them to take ur car as I did not know my car was gonna come back with way more damages I live in Austin Tx Infinity also know as Kemper !! Customer service sucks ass possibley running a scam tried to total out my car
Ariel Caceres
Oct 04,2022Me aumentaron la tarifa mensual sin motivos y sin aver tenido accidentes
2201 4th Avenue North, 35203, Birmingham, US
http://infinityauto.com
GERARDO
Apr 04,2025Francamente, no creo que hagan, ni han hecho, nada para mejorar, mi experiencia en 4 años con esa compañía es negativa, tan pronto termine este ciclo me largo.