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Reviews 563
Trang Thien Dieu
Mar 12,2019It takes days and days to make a call to Infinity. What happened? Why do I have to spend too much time to wait for your response. This may one of reason why many people could choice many different other insurances in order to solve their problems faster and better service.
fernando rivas
Mar 12,2019I had this Ins company for many years , no accidents , no tickets,.no complaints, So instead of going down I was received an increase every year. From $200 monthly payment, they incresed up $270. So after I received the last increase I called them to cancel my policy then I got charged for cancellation fee too.. Im happy cuz Now im paying $92.
nimfa
Mar 05,2019I've been calling Infinity for days and it's a nightmare! It takes forever to get somebody to talk to in their 1877-821-7335. Really you have such heavy calls everyday? They need to improve their customer service hot lines. I tried chatting with a representative through their website and they gave me other phone numbers which were not of any help at all. Talked to a my adjuster and pointed me back to this number. Could somebody from Infinity please reply and tell me who to get the statement or letter about the accident I had last 11/26/18. Please I need a written statement from you that it's me who was driving during that accident and not my husband.
Leesandra Davila
Feb 28,2019My 1st experience with Infinity Auto Insurance has been unbelievable. On 12-3-2018 while sitting in a red light awaiting for the light to change, I get hit by a Infinity customer. I contact the police for a report, which was completed with no problem, as it was no at fault of mine. I contact Infinity with my claim number to start the process. About a day or 2 later I get a return call from the adjuster who then informs me someone will be contacting me to come out and evaluated the damage. A day later i get a call from a person who will be reviewing the damage. He tells me to send him pictures of the damage so I do. A couple of days later the adjuster contacts me to inform me a check is in the mail for the damage. I proceeded to explain how can you be sending me a check if I haven't take my car to a body shop for an estimate on the cost. He tells me don't worry once you take the car to the shop if anything is more they will contact us with that information. By this time the holidays are here and I was going out of town so explained to the adjuster I will be out of town and will take my car in the shop after the holidays. We agreed because he was also going to be out of town. On January 18, 2019 I take the car to my shop and pick up the car rental on Saturday. I explained to the body shop I don't want bonding on my car as it was hit in the center of the door and would like the door sheet replaced. The body shop requested the estimate from the insurance which was not provided and I had no clue of. We then proceed in reaching out to the adjuster to forward the estimate. Once that was complete I go back and forth with them regarding the repairs because they wanted off course to use after market pieces on my car and bonding. I got a manager involved who did additional research. Once that was agreed on the shop proceed with the work. My car was finally finished and I pick it up. The same day I pick up my car I return the rental. Now the rental company tells me I am approved for an amount of days that doesn't cover the entire rental. I then proceed to contact Infinity for that extension and I am told that they will not be able to approve the entire rental because the body shop should have completed the work in a certain amount of days. It's almost funny how I would have to paid for something I didn't do. I was setting in a red little and was hit and now they believe I have to pay for it. It's really sad that I will have to escalate this claim to the highest level possible. The amount owed is very little however it's the principle I am the victim who has been inconvenience and now Infinity wants me to pay. I will not give up until this matter is take care of correctly. I am a community member who provides a lot for our community and will not allow to be taken advantage off.
DENISE
Feb 20,2019Jan 24 my ford was involved in a wreck by someone I didn't authorize . The agent has not giving me an update and its now 02/19 almost a month . Recently my other car was involved in a wreck and no one has contact me . The agent stated that I have another claim open and that's effecting my claim . Which doesn't make since to me . I pay 380 a month for insurance never been involved in a wreck until now . After this I will be canceling my policy's and going to a insurance company that can be more professional and call back to give updates . I DONT ADVISE NO ONE TO GO THROUGH INFINTY INSURANCE . THEY WILL NEVER HAVE YOUR BACK .
Lyna tran
Jan 31,2019The worst insurance company ever! What company charges $20 to cancel their policy ?! And $5 to update your information online!?! How are you still in business?! I’m going to make sure to make this loud and clear for every consumer out there that’s looking into your company. I would never want anyone to go through this type of nonsense
Wali
Jan 24,2019When an accident happens, Infinity tries to intimidate and bully you out of your claim. If that doesn't work, they start lying.
Kenny Yu
Jan 06,2019My car was hit by a new driver with no drivers license, on 11/24/2018, insured with Infinity Insurance Company PO Box 830807 Birmingham, AL 35283-0807 Policy NO. 104631717611001 effective date: 11/19/2018 The policy had no liability coverage. Infinity paid nothing. My insurer, AllState, considers the driver uninsured. I wonder why this company is legal to operate and sell worthless policies.
Loo Cole
Dec 28,2018Good day, I am needing assistance with the claim number referenced above. The agent in charge of the claim is on vacation. I was told there would be a follow up but when in today I find out the agent is on vacation. I have been given the complete run around and need advancement on the claim. I called the second time today today and was placed on hold for over 20minutes and than was sent to a voicemail, in which I did not receive a return call. This is poor customer service, and an unacceptable way to treat individuals involved in an accident which was no fault of their own. I need a response and follow up I sent this email and received an email response that undeliverable, mailbox is full!! How does a company operate like that!!!
Riene Cooper
Dec 22,2018I called in to cancel because I was paying double for my low mileage. The rep convinced me to fill out an annual mile form to get my rate reduced instead. She told me I needed to fax this form back that was emailed to me by INFINITY. I work at a gym. We do not communicate via fax so this was a major inconvenience especially when I had to drive out of my way to get the doc faxed at a much later time. When I called to see if the doc was received, the rep asked me if I had emailed the doc. ARE YOU KIDDING ME? I found out I could have easily emailed the doc back or uploaded it to their app. Mind you, NEITHER options were given to me to begin with. So I paid yet another month DOUBLE what I should be all because they wanted to get more money out of me and take advantage of me. It could be a representative error but what person suggests FAX over email or app uploading in 2018? Ridiculous. I’m a single female with no driving violations and I own my own home. They just took advantage of me trusting in their business and I cannot express how disappointing that is. This all could have been avoided had they had better business practices
Mark Verzani
Dec 08,2018Here is a great insurance company. I had an accident 2 months ago. This companies adjustment department mainly April and her manager Andrew refuse to call me back. They haven't paid out my claim the amount they they told me that infinity would cover is 162. The lowest quote for the parts I have received is 842. That is before any the work has been performed. I thought when you had an accident that is not your fault your insurance company would be happy to help you. The other parties auto insurance is more than happy to help me and are issuing me a check for a larger amount and without any hassle. I would pay significantly higher to get a different insurance company if I were you.
KAREN ANDERSON
Dec 06,2018I have been in a accident 3 months ago. Infinity insurance took 2 months to identify the fault. After that my car is in the shop since almost a month. Car is just sitting there and not being worked on since last 20 days. I am calling my adjuster mostly every other day. He never returns the call. I have tried supervisor who never returns the call either. Car shop is also trying to contact the insurance company they even not getting any response. I am driving rental car from last 3 months and dont even know when I will get my car back. Never trust this company for your car insurance needs. If you have to deal with them in any case, better hire a legal expert. they will not respond to any individuals.
Lavon Wilkinson
Dec 06,2018Worst experience I have ever received in my life if I had a choice I would give this sorry excuse of auto insurance no stars that’s just fine with me I got my policy with a 500 dollar deductible and renters insurance and roadside assistance someone hit my car while I was at a stop sign and now my car is not driveable so I call them to start a claim at first it was all good they sent me out a check and so I’m thinking so once I get the check it’s 400 dollar when the price for repairs a 2,150 that’s when I called them back and that’s when they said I got a 1000 dollar deductible and no renters insurance I only have roadside service and I let them know that was not the policy I signed up for they told me they’ll look into it that was a month and 5 days ago a adjuster never came to look at my car so how did y’all come up with that price? my car is still not fixed the other insurance company be trying to contact them for the past week and a half to no response claims department is rude and unprofessional and just don’t care I even tried tired to contact the manager I even left 3 different VMS with my # and still no response I even asked for corporate number and Diana told me she can’t provide me with that information that’s when I got in contact with the BBBs I’m not the one that always complain about nothing but my god I just want my car and get in contact with the other insurance company so my car can get repaired and make a decision already I’m I will be taking my business elsewhere Porsche was my adjuster btw
Sam Braxten
Nov 28,2018It's been 3 weeks since my car accident. I have had to be the one on top of the entire situation, from calling the shop to my "team" of adjustors. I have been pretty much working for Infinity for free since my accident happened. I still have no car to get to work, the adjustors, claims department and supervisors have been extremely rude over the phone and incompetent. They tell you that they will call you back and they literally NEVER do. It would take 4k to fix my car and they deemed it a total loss even though the shop and various mechanics say it isn't. I am terrified to find out how much they will try to lowball me for the total cost of my car now. There was absolutely no point in having insurance given the outcome they have provided to me. An adjustor named Angela has yelled, talked over me and been over the top rude towards me over the phone, making me feel that I am not taken care of at all. At this point they are trying to wash their hands off the whole thing and leaving me with no car and means to make money since they dont even cover a rental. STAY AWAY FROM INFINITY, I'm definitely switching companies. Wondering how many lawsuits they've got against them now.
Patricia
Nov 21,2018The worst insurance company ever!! My boyfriend had an accident on 11/01/2018 car was total lost, as of today the haven't paid the car because they said claim is under investigation. The special investigator Andres Vasquez and the adjuster Oleg Ignatenko sent us a letter saying that the claim in under investigation because of fraud, that is a very big accusation. Also as a matter fact of the accident, my boyfriend looked for doctor's treatment. The special investigator Andres Vasquez cited him(my boyfriend) for a record statement and after he(The special investigator) finalized the recording, he(The special investigator) stared to blackmail my boyfriend telling him that if he suspend the doctor's treatment he(The special investigator) will paid the car faster so we do not have to make the next payment to the bank. But that was not the only thing he(The special investigator) did, I called him a few times and he said that if he (my boyfriend) had go to the hospital or to another doctor's office things will be different, but they do not give us a list of the places we can go, and as far as I know we decide where to go not them. We are entitle to the medical coverage wherever we would like to go and also that they have to pay for the total lost car. I have been making their monthly payments and they never have had a problem debiting that money from my bank account, and now that I claiming my rights they accused me and blackmail me. This is not a trusted insurance company!!!!!!!
Sly Nene Boo
Nov 20,2018I have been with infinity for too long to be treated in such a unprofessional manner. I recently was in a unique type of accident were theres wasnt an actual collision. This was the first time I experienced this . I called , made my initial claim, and felt somewhat better after talking to the rep. Approximately 2 wks later I received a call by an agent by the name of An Nguyen from the Norwalk ca location. He didnt explain much other than the police report states I'm at fault , oh and that I might want to file a sr1 by the way. I felt as if I was being attacked by my own insurance co. I actually had to ask him to repeat who he was due to the aggression, and lack of customer service. Brad & An obviously dont like their jobs , and are detrimental to the success of the co.I thought the police station was calling me. Of course, naturally moving forward I don't feel comfortable proceeding with this agent. I call infinity and they give my the info to his supervisor Brad Olsen. I explain my concerns and asked for another agent. However he explained he cant switch agents mid claim. I then agreed to finish the matter up mr Nguyen, but going forward I don't want him handling my claims... Brad then told me he wasnt going to do so ... so to infinity! Maybe you need to retrain your agents & explain to them the importance in having trust in a company you pay for . I'd be stupid to continue to pay for mistreatment. So I've canceled! And will make sure to spread the word to friends and fam. Unbelievable!
ab
Nov 17,2018I was rear-ended by a woman who has Infinity insurance over 4 months ago and they STILL haven't settled the claim. They've stopped returning all phone calls and are completely unresponsive. I am out hundreds of dollars in repairs because I needed to get my vehicle repaired in order to continue working to support my family, and Infinity wouldn't respond and settle the claim so i had no other choice but to pay it myself! Completely unacceptable and unethical. Reporting them to BBB and moving into arbitration. DON'T USE THIS COMPANY! And hope and pray you never get into an accident with anyone who has Infinity insurance because it's pretty much the same as if the person who hit you didn't have insurance at all. Complete Nightmare.
John Libby
Nov 14,2018My car was rear ended by a woman insured by this company. Over a month has gone by and my car still sits in the body shop. An adjuster has never shown up. 7x now they have scheduled and never shown up. I have now had to put a claim into my insurance company to get my car fixed. All I was doing was sitting at a stoplight minding my own business...Choose a good reputation over great riches; being held in high esteem is better than silver or gold. Proverbs 22:1
Lorena
Nov 10,2018After having infinity for 3 years I have learned that they are a terrible car insurance. Instead of helping m threw this stressful time they made it worse by not helping with the cost to repair my car. Sending me a check for 700 dollars when my damage was over 3,000 dollars. The appraiser made me feel like I didn’t know what I was talking about because I’m a girl. Little did he know I work for Nissan service shop. I will never recommend anyone to infinity and I will sure put you guys on blast on all social media.
2201 4th Avenue North, 35203, Birmingham, US
http://infinityauto.com
Anthony Laviola
Mar 15,2019I was rear ended by a driver of Infinity in New Port Richie Fl. It has taken Infinity 2 months to start the process to repair my car. Infinity sent my Auto Body shop a bumper that was warped, scratched, and cracked as a replacement, worse than my damaged Lexus bumper. My Auto Body replaced and painted a bumper they obtained but Infinity will not respond to the actual costs to repair my car. My Auto body shop will not release my car until Infinity pays the additional $400 from their extremely low estimate. Infinity will not answer calls, emails, voice mails. My car is being held hostage, it won't be released until Infinity pays the adjusted repair costs. What Insurance Company acts like this??? I now have no transportation and I am handicapped!