To leave a review you need to be logged in
Reviews 563
Reena Saiz
Oct 17,2018I got in accident I called in the claim right away, the other car never provided me with any insurance or anything. I pay for full coverage every month. The represtivative tells me yes you are covered for a rent a car, I went and got one. When the adjuster finally called me, they said I was not covered. So here I am coming out of pocket for a rent a car that I was told I was covered for. The body shop has dragged their feet for 6 weeks now. I still don't have my car and now they want me to pay a percentage of the tire on top of the deductible. Why am I paying for a tire? It got damaged in the accident it is not what caused the accident. I will be switching companies asap. I rather pay more and get better service. This company is Crap!
Frank
Oct 08,2018The absolute worst insurance company. I called on Thursday morning for a quote. I was told I would receive a quote via email within a day or two. I explained I needed this quote as soon as possible, but I could tell the person on the other end could care less and didn't even respond to my request. I waited and on Friday, during business hours, I called back multiple times and no one answered. I left 2 messages for a call back, checked my email for that quote; nothing! I had insurance with this company on another vehicle for years, but not anymore. They do not care at all. I have never had a claim, but could only imagine the pain I would have endured if I did. Believe these negative reviews..Run….
Nicole Thompson
Oct 05,2018I am having a horrible experience and I would not reccomend that people choose infinity auto, it is worth it to pay more for reliable insurance adjusters. The insurance adjuster has not gotten back to me for more than a week plus they were rude about what happen to my car. People are already having a rough time just either help them or not. I cannot say enough bad things about the insurance adjusters at infinity auto I wouldn't have any complaints if they were to just help me I'm already paying for the insurance. Infinity is good just as long as you NEVER need them.
eric pischek
Oct 05,2018MUY mala, tengo más de un mes que tuve un accidente y me cobraron el dinero del siguiente mes de póliza y están haciendo lo imposible por no hacerme el retorno de mi dinero. Me estafaron. VERY bad, I have more than a month that I had an accident and they charged me the money for the next month of policy and they are doing the impossible for not making me return my money. I have been cheated.
Juanita Martinez
Sep 23,2018Infinity is a very shady insurance company. Their insured did not stop at a 4 way stop and hit me. 100% their fault. They denied my claim saying it was a he said/she said situation (their insured obviously lied or they encouraged her to). I sent in my appeal to their denial of my claim with no response. Now I am getting calls/letters from Claims Resource Services (collections agency) on behalf of their client Infinity trying to collect money from me that they paid out to their insured. Talk about ADDING INSULT TO INJURY. I follow the rules of the road and their insured doesn't but they want me to pay them. Ridiculous. SHADY SHADY SHADY.
Julie Griffis
Sep 22,2018Was with Infinity two years and my vehicle tires were vandalized. The tires were only 6 months old and I sent them police report, pictures and a statement from Manager of tire company they had been vandalized, along with court documents. Infinity adjuster called me a liar saying they could not see puncture marks in tires although they were chalk-marked. They are very good at taking $200.00 out of my bank account every month, but stink at paying a claim. Will be cancelling my insurance with them tomorrow first thing in the morning! DO NOT USE INFINITY FOR ANYTHING! THEY ARE A RIP-OFF!
Luis Gomez
Sep 16,2018La peor compañia de seguro q pueda tener tuve un accidente en mi carro nada grave los llame tardaron uffff unos 3 mese en atenderme el carro lo atendieron no le hicieron bien la inspeccion el taller donde fui le echaban la culpa al seguro el seguro le echaba la culpa al taller osea nadie hacia nada el taller me dio el numero de un tal carlos valencia ya hace 6 meses estoy esperando q carlos me devuelva la llamada les envie las fotos de los detalles q no revisaron y quedaron pendiente y me dijo q me llamaba aun estoy esperando
Mami Chula
Sep 13,2018Infinity insurance is a total rip off and they will bond you on paper and make you pay faithfully every single month and when something happens they will find every reason/ excuse to not cover or stand by their client. I've actually had to get a lawyer to fight this car insurance because they are completely in the wrong. Keep in mind there was never any payments missed. I have the police report that states the other party in the accident was 100% at fault. Again Infinity takes your money every single month but will not pay anything when it's necessary. Do not trust this company they are extremely untrustworthy.
Karen Nunez
Sep 11,2018Check your options before you sign!. After two weeks of being insured with Infinity we found a way better deal with All state my old insurance to which we decided to switch because at the end of the day it was like a 100 dllr difference monthly. After two weeks when we decided to cancel they would only return us 100 dllrs of the 455 we gave for down and first month. I GET IT! some companies have a cancelation fee and bla bla bla but keeping 355 for two weeks of being insured? That was the most expensive insurance ever for 14 days. I see where I went wrong, I should have asked around for quotes but now that would be my advice to you BECAUSE THEY WILL KEEP YOUR MONEY.
William Wordsworth
Sep 08,2018Run run run do not buy insurance with infinity insurance company. Do your research go read the Better Business Bureau and read thousands of complaints. They’re designed to steal your money not pay out your claims they also have sexual harassment at the Better Business Bureau along with other thousands of other claims that was not paid out go read it for yourself do your homework God bless. run run run do not buy insurance with infinity insurance company. Do your research go read the Better Business Bureau and read thousands of complaints. They’re designed to steal your money not pay out your claims they also have sexual harassment complaints filed at the Better Business Bureau along with other thousands of other claims that was not paid out !!!,go read it for yourself do your homework God bless
Esperanza . Estenozmorffi
Aug 20,2018Hice un reclamo desde Julio 13, 2018. Después d enviarme todos los documentos de la tasación y la declaración de pérdida total de conjunto con el valor del cheque restándole mi deducible me ha llamado Gonzalo Jiménez para decirme que mi caso tiene un nuevo representante y que estoy en una fila esperando por algo que no entiendo. He confiado en la seriedad de Infinity y por esta razón les escribo para tener una solución correcta antes de tramitar una queja al departamento de asuntos financieros y a todo el que tenga que ver con malas prácticas de representación y respuesta a un reclamo que lleva más de 30 días presentado. Tendría muchísimas otras situaciones que declarar pero prefiero no mencionarlas en este momento. Solo necesito el pago por el monto de 9904.00 tal y como se me comunico por escrito hace más de 15 días. Apreciaría su pronta atención. Esperanza Estenoz 20003271192
Jessie Aguilar
Aug 16,2018Very unpleasant experience so far got rear ended by a infinity insurance policy holder and they can’t even get a hold of their own client how sad. Unfortunately because they can’t get a hold of their client they have not mentioned anything about fixing my car. They gave me the number of a supposedly adjuster that will call me in 2-3 days and never got call day 5 comes I call them and now that said it was given to another adjuster. Sadly they never called and mentioned a new adjuster was assigned poor communication and thanks for informing me a new adjuster was assigned .Horrible company to deal with
MrMark71146
Aug 15,2018This company is junk they cancelled and refused to cover me when I went out of state. They refused to help me in anyway even after I have been using them for a year. It’s unbelievable that they are allowed to do that.
Shelita Gutter
Aug 14,2018I have been with Infinity Auto Insurance since 2015. My husband had his first car accident June 21, 2018, car was totaled. The truck in front of him stopped abruptly causing him to go underneath (he could have lost his life) was a miracle he only had scrapes and burns on his arms from the air bags deploying. As of today, August 3, 2018 my claim still has not been fully processed. I had to pay my car note last month even though my car is totaled because of this long process of back and forth between me and my adjuster and I don't want to mess up my credit. I keep getting pieces of paperwork that this needs to be filled out and then we can process and then another comes this needs to be filled out and then we can process, instead of sending me a packet to complete all at once. I called my car loan people and they were not even aware that the car had been totaled so they were never notified by Infinity I had to notify them. Now my car note is due again, I can't even lease another car until the paperwork on this car is complete and reported, so I am wasting money on rental cars and Lyft rides to go to work and drop kids off at school. I almost stopped paying my insurance and going with another company but fear that this would only extend the wait on this claim being processed has stopped me. Insurance companies want their payments every month on time, but get an accident...you will find out then the quality or lack of you have been paying for. Signed, Thoroughly Disappointed....
Carlos Funes
Aug 13,2018Buena atención Y Buen precio
Samantha Ruiz
Aug 01,2018Worst insurance company to deal with! I got in my first accident (not my fault) the other party uses infinity insurance. The accident occurred Friday and I recicieved a call from an infinity representative on Monday, her name was Vonice Benjamin. She asked for my statement, when she asked what were the next steps I would be taking I told her I would need to consult with my father, she then scuffed as if the call was inconvenient to her. As soon as I spoke to my dad I called her back about 30 min later. She never answered, this was one of the biggest issues dealing with infinity, THEY WILL NEVER ANSWER THEIR OWN LINE OR CALL YOU BACK. there is a “press 0” option to speak to any company representative, which is ironic because no matter what time of day you call they are ALWAYS closed. I was looking to purchase auto insurance and not use my parents because it is expensive but infinity will not be an option ever. When she finally responded to my father she left a very aggressive voicemail about the rental process. Needless to say I’m happy my car was finally fixed so I don’t have to deal with her again. Infinity I have worked in customer service for the past 6 years and I strongly recommend you retrain your company representatives, especially those who deal with individuals who do not have a memebership with you.
Priscilla N Junior
Jul 11,2018Worst insurance ever !!! They want to pay my mother back only 65 dollars when there supposed to pay her back 4500 !! That came out her pocket!!!!! Lawyer hire an we are for sure going to sue!!! On top of that worst customer service ... Unprofessional
F Michael
Jul 11,2018Terrible company! Horrible service, on hold for ever, dropped calls, dumped on infinite hold, gives you every run around on claims. Save yourself the hassle do NOT use infinity insurance Co.
Beyond the Gym LIFE
Jul 10,2018Worst company Infinity insurance. 6 months into my claim & nothing has change. I got rear ended & had to pay a $500 dudutable the damage to my car was $1000. I didn't get anything. I had to pay everything out of my pocket I added the $500 on top of another $500. Infinity workers. Adjuster: Michael Hopkins Appraise: Omar Rodriguez Treat you like craminals and don't care about helping their customers. When I did the claim & had pictures they gave me a hard time. Like I was to blame & a con artist. I didn't mind paying the $500 dudutable but they still didn't want it to pay the rest. Just save your time and money & go fine another company.
2201 4th Avenue North, 35203, Birmingham, US
http://infinityauto.com
Yanni Arevalo
Nov 05,2018Buenas tengo una mala experiencia.ya que mi esposa tuvo un accidente en el auto donde ella no fue culpable.eso fue el 10/12/17.se demoraron. En darme respuesta.el seguro de la persona que choca paga 10000.yo mando los papeles al gaf.y ellos me dicen que el reporte de evaluacion no coincide con el cheque.llamo al ajustador de la otra persona y me entero ahora que la parte mia del seguro me nego el pago.porque segun ellos.el carro se cogia para negocios y para ser uber.cosa que es incierta para no pagar.