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Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose between maximum benefit or lifetime cover, with a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice • Feeding and nutrition • Parasites (including fleas and worms) • Behavioural and training advice • Vaccinations • Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Reviews 818
Mr Tom Clemens
Aug 15,2022i found the whole process easy
Pauline Caines
Aug 11,2022I have always chise insurepaws they are good value and I have lots of communication and updates on my dogs insurance.Their prices are not through the roof.Each year not much higher and is always what I can afford at times like this.
Esther Franklin
Aug 09,2022Cancelled my policy in June as my cat passed away and I put a claim in. Direct debit then came out of my account after the cancelled date. Still awaiting over a month to hear back from the claim. Called today and was waiting on hold for what seemed like an eternity. Finally got through who advised they were struggling to find the details. They asked for my vet to fill out a form for the condition she was being treated for. Explained she had passed away so I wasn't claiming for a condition. She advised she'd email me another form. Got off the phone to receive an email on claiming for a condition for my other cat! So upsetting to go through this and the worst pet insurance I have ever had. I am also still chasing a refund for the payment taken after cancellation.
sian matthews
Aug 09,2022I have made two claims this year, both submitted in May. I am still waiting for an update. One I paid for, the other was a direct claim through my vets. The vets are now chasing me for their money. They have such limited opening hours that I have to call on lunch breaks and I am just on hold, yet to have my call answered. The last holding text thanking me for my patience was received on June 28th andd its been radio silence ever since. Well there is always tomorrow maybe I will get my call answered.
Alison
Aug 08,2022The claim took weeks and weeks to be decided so the service levels aren't great
Jane M
Aug 04,2022Really good service
RD
Aug 04,2022Friendly helpful staff, makes it easy to understand policies. Insurance is a good price and making a claim was easy and communication was fab, emails and text messages keeping you up to date when making a claim.
Anna low
Aug 03,2022Fortunately I’ve not to make any claims. All I can say is that I chose you because of all the good reports.
Val
Aug 02,2022I was shocked by the huge increase in premium from last year. I rang but was told it was not possible to reduce it at all. Will be researching to market before next year's renewal.
Beverley
Jul 31,2022Disappointed that our annual premium has increased by approximately 150%. It was £14 a month. Now £45.
Rebecca Yerbury
Jul 29,2022I had been a customer of IYP for approximately 7 years. I had only had to claim once back in 2018, and they settled my claim within 3 days. Recently, I had to claim in April of this year. I called ahead of time to confirm this basic procedure would be covered (camera up the nose, no pre-existing condition or physical injury) and to check what I needed to provide. I submitted my claim around the 28th, and it took over 10 weeks for them to settle it. I was informed after complaining via email that I had not had any contact or sight of the monies I was owed (that I had to pay out of pocket first, luckily I had enough saved!) and I was informed of a 9 week SLA, 9 weeks after my claim date. This was not communicated to me when I called up to get the claim forms. I had called several times throughout this period for updates, and requested that my contact information be updated 3 times as the email they had on file was an old email. They also had my maiden name (that I had previously requested be updated). This was never updated. Every time I called, I was told to expect a call back that day or within the next day. I never received a call back. It was only once I threatened Ombudsman at the 10.5 week mark that my claim was miraculously reviewed and settled - yet they decided they wouldn’t cover part of the procedure that they had previously stated they would. I have cancelled my policy and moved over to Petplan, it’s slightly more expensive but for a lower excess and better cover (dental included!) and their ability to pay the vets direct. AVOID this insurers. Unless they improve their customer service and underwriting process they will not be capable of providing a worthwhile service.
Brian Baker
Jul 26,2022Website and options a little tricky to negotiate on a phone. Probably much easier on a pad or lap top. Good value for money compared to most other providers.
Mrs Valerie Fleming
Jul 25,2022I have always found the staff helpful and previous claims settled easily.
Jennifer
Jul 22,2022Been with this company 3 years now. Good reminder about renewal date price seems fair and there was no problem when I made a claim
Rafa
Jul 22,2022I having fir two years and didn't have to use it but every year thhe price is coming up about £5. I'm worry if I have to use it how much will be cost the next insurance
Ms Michelle West
Jul 21,2022Very frustrated,put in a small,straightforward claim on 27thApril,had to call several times as heard nothing,took ages to get through,finally today get an email wanting full medical history,ring vets about this and they say i should of had a form from insurance company so the waiting game again for said form,totally unnecessary for a full history for my claim anyway in my opinion,im disgusted at the service and when this is finally settled im moving on and definitely wouldn't recommend this company
Jenna Keating
Jul 21,20221 star is too good for these con artists. Took 5 months to deny my valid claim. This was my dogs second mass cell tumour and therefore they described it as a "pre existing condition" and denied the claim. STAY AWAY!
Stuart King
Jul 19,2022Their claims process is currently taking at least 8 weeks (our last claim took about 12 weeks!), which is completely unacceptable! Add to this that I normally have to hold for about 15 minutes before I can speak to someone each time I call the claims team and you have a very frustrating situation and pretty poor service in my opinion.
Sara
Jul 18,2022I didn’t want to auto renew and called to cancel and get a refund
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, GB
https://www.insureyourpaws.co.uk/
Diane Barnett.
Aug 16,2022Any contact I've had with Insure your pet has been resolved to my satisfaction...they are always polite and courteous...well done, x.