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Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose between maximum benefit or lifetime cover, with a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice • Feeding and nutrition • Parasites (including fleas and worms) • Behavioural and training advice • Vaccinations • Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Reviews 818
A M Sneddon
Jan 06,2025My attempts to contact InsureYourPaws regarding a claim submitted last summer have repeatedly failed with endless waits on call holding without success. I have had no communication from the company relating to the claim despite my vet submitting the relevant papers 6 months previously.
Lee
Jan 05,2025Easy to use and cheap
Richard Berends
Dec 22,2024Easy to renew, sadly it’s gone up significantly, but the service was fine
Debbie Johnson
Dec 21,2024Great cover for a fair price. Only the excess to pay, unlike others that wanted 20% of the cost too! Hoping I don't need to use it, but will give another review should I need to.
Rani Matthews
Dec 21,2024Had no problem for claimed it said take about 4-6 weeks and has completed around that time thank you , very good competitive price for my 5 years chocolate lab .
Lisa
Dec 09,2024Good competitive pricing and website way to use
Stephen Dow
Nov 19,2024Do not use this company! 9 weeks since claim was made, still waiting for them to even look at the claim. Customer service is also a disgrace. Can’t get them on the phone as on hold forever, took 2 weeks to respond to an email telling me the average claim time was 4-6 weeks.
Simon Ellison-Burns
Nov 09,2024Do not buy. Awful claims experience. Currently £783 out of pocket and despite claim being submitted over 6 weeks ago & me chasing via phone & email, I have no idea if it will be paid. The claim wasn't even logged until I phoned 12 days after it was submitted, they had to go and find it. This is for dental treatment & stressful enough. I would not want to have to deal with them for a claim if my dog was seriously ill. Updated: 6 weeks after the claim, still no payment or update on an outcome. Having submitted a complaint to InsureYourPaws, their response is that they have passed it onto the claims company and it is up to the claims company to contact me. During the 6 weeks since the claim, the "claim company" have made no contact with me. InsureYourPaws appear to be effectively saying it is not their problem - it is up to the claim company to sort out. Very poor service as my contract is with InsureYourPaws.
Kayleigh
Nov 09,2024Absolute joke! My claim is now 11 weeks old and still stuck in “awaiting assessment” Tried emails and calls and cant get through ti anyone! This is absolutely shocking.
Rob McIntosh
Oct 31,2024From my previous review on the unacceptable time it takes to process a claim. Your replied asking me to email direct to CustomercareTP@blueinsurance. with my query? sorry but its a complaint not a query! Is this the correct email??? When I send my complaint to the email address you gave me, this is what came back...... Delivery has failed to these recipients or groups: CustomercareTP@blueinsurance Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.
robert kennedy
Oct 24,2024I have an on going claim due to my dogs condition, each an every claim takes 4 -6 wks to pay out on, as i have a monthly claim goes in i dont even get paid out on the prevoiuse one, before the next ones due they recently "Lost " a claim that went in, said they had not recieved it, checked with my vet, it had been sent on the day i took the claim form in, i was promised phone calls chasing this up, that never came, vets had to resend the claim in, eventually it was " Found" My dog is too old now to move to a different company, or i would do it, plus he has what would be considered an on going condition so they have got me trapped, The premiums shoot up dramatically every year, Its impossible to speak to somebody unless you have at least 30 -45 minutes hanging on the phone for an answer, Not only do you pay the access ,but a further 10% deducted from every claim All in all i am not impressed with this company atall, WHY DOES IT TAKE 4 - 6 WKS TO PAY OUT ON A CONTINUATION CLAIM? It should be turned around within a week, to my mind i fid the wait unacceptable, but can not see anything changing any time soon,
Alex Clifford
Oct 18,2024They have changed underwriters, lost my claim, were really difficult to talk to on the phone, their automated system put you into a loop. In general an absolutely awful service. I incurred interest on the credit card I paid with because they lost my claim. I will raise a complaint with the FCA about them. My vets have tried to submit my £1000 claim several times and experience the same kind of problems. It has been two months since my cat had her procedure and I still have the £1000 bill on my credit card. Never use this company. EVER
customer
Oct 06,2024Very helpful and polite
Adam
Oct 05,2024I started using Insure Your Paws about seven years ago for my dog. Fortunately I had only found to the need to make one claim which was a number of years ago. When I made the claim the response time was very good, the claim was received, handled and paid out within a few weeks. Unfortunately since recently changing the underwriter, the service has fallen apart and the fees have increased exponentially. I am now paying thousands a year for a reduced service. I made a claim in August, now we are in October and there is no sign of any progress or pay out on the claim. I contacted the business a few weeks ago and they advised it takes around 6-8 weeks before they even look at the claim. The service is incredibly poor for the fees they charge. I noted that other customers have reported waiting longer than I have, and still with no resolve. Regardless of the case, the claims should reasonably be handled in weeks, not months... I shall continue to count the months away. If you're seeking a new insurance policy, avoid this company - they'll get you in with a low price then double it each year...
customer
Oct 03,2024Keep on getting my dogs breed wrong and they can’t seem to get it sorted
Penelope Anne Watson
Sep 27,2024Best price and excellent customer services
customer
Sep 21,2024The phone call was quick and easy to update my dogs records as only had to inform them the dog had be spayed that weekend. From start to finish most probably tuck 5mins max
AB
Jul 31,2024Impossible to contact and now being charged to change my address. All emails are bouncing back, have tried to contact on Instagram which got an initial response but now no reply since and my address hasn't been changed.
TAYLOR/SMITH
Jul 31,2024Very poor service still waiting for a claim I made in April and it's now end of July was so much better before covea took over
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, GB
https://www.insureyourpaws.co.uk/
A J Ravenscroft
Jan 07,2025AVOID THEY ARE TOTALLY INCOMPETENT WITH UNBENDABLE RIDICULOUS RULES I found them through Compare the Market.com. I was interested in their Life Benefit policies with annual limits of £7.5K and £10K with unlimited numbers of illnesses. The girl I spoke to on the phone was either not capable of doing the job or not properley trained. It ended up in her sending me 2 quotes for one of my 2 dogs for different limits but the same quotation reference for both which she said she couldn't rectify. At one point I had decided to proceed with this company. The girl however didn't know the difference between a credit card, debit card and bank details for direct debit and I was put on hold whilst she sought out a team leader. I noted that the call to them took 52 minutes and nothing got resolved. I regrettably had given her my bank details and in a flash without having emailed me the relevant quote they'd already applied for a direct debit mandate to be set up. I hadn't even received the promised email quote for the policy I was thinking of going ahead with, and still to this date I haven't received that email quotation confirmation. With all of the mistakes she'd made I told her in less than 30 seconds of making my decision to go ahead to immediately cancel any arrangements for a policy. They wouldn't cancel the policy and told me that the first payment from my bank account would have had to have gone through before the poliy could be cancelled and advised that it would then be a case of the policy only then being cancelled and them having to arrange a refund for the money they'd have taken from my account, how ridiculous is that? Finally I contacted my bank and they cancelled the direct debit. Depite my bank having done that and me informing Insurance for Paws that the direct debit had been cancelled (which they confirmed to me later by email) they still wouldn't cancel the policy until their direct debit madate was due to take the funds from my account on 3rd January. I went through a lot of worry and stress caused by their incompetence and ridiculous and seemingly unbendable rules until finally after chasing numerous times the policy was indeed finally cancelled 3rd January, 2025, This firm are a complete and utter shower and I would not recommend them to anyone. I have received your standard response from Hari who seems to answer all of your complaints. This complaint is already in the hands of your colleagues, Dima. Adrienne Ledwidge and Mr David Butler in your complaints department. I am not going to waste any more of my time on your organisation. I just hope that my warning about your company prevents others from going through the grief I have had with you all