Insure Your Paws

3.5 (818 Reviews)

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Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.

Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.

You can choose between maximum benefit or lifetime cover, with a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.

Access to our 24/7 Veterinary Careline, Assist Your Paws:

Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.

• General health advice • Feeding and nutrition • Parasites (including fleas and worms) • Behavioural and training advice • Vaccinations • Pregnancy and birth

Online Claims:

You can register your claim online through your customer portal. Additionally, we can also pay vets directly.

*5 star rating applies to our £5,000 Lifetime Cover

Reviews 818

3.5

Out of 5.0

Louise

Jun 20,2022

A price increase as expected but a reasonable one

Stephen

Jun 17,2022

Easy and good service

Miss Hurle

Jun 17,2022

Very easy starting new policy.

Welly Nelly

Jun 16,2022

Renewal was straightforward as premium increase was minimal - presumably because we have yet to test the performance that matters as we have not had to make a claim yet!

Mrs Amanda Crayden

Jun 16,2022

I have renewed my dogs insurance with insure your paws because they have been fantastic My dog became very poorly shortly after taking out the insurance policy. It turned out that he had a genetic condition which he had obviously been born with and I had no idea. After blood tests and scans his diagnosis meant he needed surgery to correct his liver circulation. Following surgery he was extremely poorly with a poor prognosis needing days worth of intensive care but thanks to Insure your paws helping with the incredible cost which ran into thousands of pounds my beautiful boy is still with me I can’t recommend them enough Thank you so much Insure your Paws 🐾

Mr Sprackman

Jun 15,2022

Good service

Helen Barnett

Jun 14,2022

Excellent service

eileen

Jun 13,2022

I don't have a choice but to continue insuring with insure yours paws due to my dogs ongoing health condition. They used to take max 4-5 weeks from start to settling a claim, now they take that time to confirm receipt of your claim and then a further 9 weeks to settle. Twice I have sent duplicate claims as I assumed they had lost them. I currently have three claims outstanding as I now claim monthly due to them taking so long to settle. I am currently paying of £2200 a year for his insurance and I have to pay on time each month!

Kirsty Mcloughlin

Jun 13,2022

13th June 2022 I have submitted a claim for my dog's xrays a couple of weeks ago and i am severely disappointed to learn that claims are only completed between 5-8 weeks after they have been submitted! From the xrays it has shown that my dog will need luxating patella and cruiciate ligament surgery which will cost just under £1700. I rang Insure your Paws who said they will not provide our vet with pre-authorisation and that they will only consider a claim after treatment has taken place. This obviously means that we will have to pay for the operation upfront and then claim it back, which could take months. If we didnt have this amount of money in savings then my dog would be left to suffer until we could save up for this. I dont understand why they advertise 'we can and will pay vets directly' when they wouldnt give our vets pre-authorisation that they would cover my dog's surgery, and also why they told me that treatment has to have taken place BEFORE you can claim!!! Once my dog has had her operation and i have claimed the cost back i will definitely be looking for a new insurer on my next renewal. Everybody i have spoken to has never heard of such a rubbish experience when claming through their insurance. Lastly, it takes AT LEAST 25 mins to get through to anybody on the phone. Go elsewhere and save yourself the stress and hassle. UPDATE 11th July Don't bother emailing Martyn Evans who seems to be asking people to email him so he can help. He doesnt help. He just forwards your email to the claims department. The claims department do not read your email or reply to each point you raise. They simply send you a canned response saying their current turnaround times for claims are 9-10 weeks!!!!! Unacceptable. Im currently on week 6 of my first claim, and no response to any correspondence. Uner my policy details the claim status says 'putting on.' What does that mean?? I asked them to clarify but again nobody responded to me. God help me getting my money back for the £2,200 ive spent on vetinary fees over the last 2 months, i have no faith in this company whatsoever.

Helen

Jun 12,2022

Very disappointment with the length of time it will take to process my claim (5-8 weeks!). I've used other pet insurance companies and got payment back within a week of making the claim. This is a relatively small claim - I would be struggling financially if I was making a large claim. On a positive note, I was very impressed with the First Vet online call and the advise we received. UPDATE - Next day received a notification that my claim has been processed - amazing what leaving a review can do! (Payment in my bank account 16 days from sending in claim)

Ian Symons

Jun 12,2022

Very easy to use website. Great cover.

Paul

Jun 09,2022

Helpful and efficient. Always a pleasure to deal with and good value.

Ann Perkins

Jun 09,2022

I liked the fact you updated me at every stage of renewal.

Chris Maiden

Jun 08,2022

its been over 10 weeks and the multiple claims still ahvent been processed. I have the vets and the hospital chasing me asking why they havent been paid. It takes 30 mins to get throught to anyone on the phone who literally does nothing apart from say they are sorry and thats how long it takes.... truly pathetic regard for their customers (I dont blame the people on the phone)

Vikki

Jun 08,2022

Renewed my insurance with no problems

Mr Charles White

Jun 06,2022

Easy to understand with competitive pricing

Maxine Price

Jun 06,2022

Excellent service aleays

SPIRE WHOLESALE FLOORING LTD

Jun 05,2022

Good price on renewal

Carol Veitch

Jun 03,2022

Touch wood I have only had to use once so far and I can honestly say I was impressed by how efficiently and quickly the claim was settled. I can only hope if I have to use again, I get the same service.