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Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose between maximum benefit or lifetime cover, with a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice • Feeding and nutrition • Parasites (including fleas and worms) • Behavioural and training advice • Vaccinations • Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Reviews 818
Jon
Jul 25,2024I sourced and bought my policy through a comparison website last year. Unfortunately, I have had to claim recently for a mis-hap my dog has had. I have paid the vets bills directly, and the paperwork was sent to Insure Your Paws. After not hearing from them for a while, I decided to call them. The first thing they did was ask why the vet has referred to my dog as a ‘cross breed’ on the paperwork they have received, when they have her down as a ‘mixed breed’?... After many hours on the phone, and lots of investigation, (as another review left here in May has highlighted), the comparison sites interface does not link properly with Insure Your Paws. Meaning your dogs breed will be mis-categorised on their policy, and you wont know anything about this, unless you ever need to make a claim. They have told me that because I have referred to my dogs breed incorrectly they would have to refer the claim to the underwriters. This is not true, I did refer to my dogs breed correctly (a cross breed, and even detailed which 2 breeds). I can evidence this easily from the comparison history in my account, which shows all these details were completely correct from the search to obtain the quotes, and the policy schedule sent subsequently. I have sent all this evidence, but to no avail and they are still “looking into it”. The customer service / claims team are very pleasant to deal with but are at the mercy of the ‘policy team’ and the ‘underwriters’, who they are not able to contact directly and will keep you waiting for weeks (I am still waiting). So far, would not recommend!
Louise Beames
Jun 21,2024Great company great service
BPartrixge
May 19,2024Great service and competitive pricing. We swapped from another big name insurer and this company tops their service! Very happy!!
SE27 customer
May 01,2024Be very careful if you go through Money Supermarket. Their interface does not link properly with Insure Your Paws and they can then decline your claim because the breed descriptors are different despite having entered the proper breed on Money Supermarket. The customer service from Insure Your Paws has been appalling - waited months and months for underwriters to respond and then it is clear the facts haven’t been looked at properly despite the lady handling my complaint doing her best to help. I strongly advise going elsewhere.
Mrs. Victoria Frampton
May 01,2024Super quick and easy to organise x
Greg
Apr 29,2024Competitive premiums and an easy to navigate website.
customer
Apr 28,2024Quick and easy transaction
Graeme Sergeant
Apr 28,2024Easy to deal with
Michael Mountain
Apr 27,2024Got an email this morning to say I have missed a payment. A few issues with this 1 I pay by direct debit on the 28th of every month 2 it's a Saturday direct debits don't come out at the weekend 3 there's plenty of money in my account so payment should not have failed. I'm honestly of the opinion that this is a sneaky attempt at trying to cancel my lifetime policy because of a recent claim I have made. Not good enough if I hadn't caught the email my policy would have been cancelled without my knowledge
B Hendo
Apr 06,2024Excellent service
Kim CHAPLIN
Mar 31,2024Very straight forward and at a competitive premium
Alan
Mar 28,2024Excellent service, specially good when my cat needed vetinary treatment
Mr Shaun Payne
Mar 28,2024Easy to add another dog And peace of mind
Jerry Rolfe
Mar 17,2024Quick and easy process to set up the policy. Price seems fair for the level of cover provided. I have not needed to make a claim, but to far so good.
Paul Campbell
Mar 15,2024Avoid!, avoid! , avoid! An absolute disgraceful company. I paid full lifetime cover totalling vets bills up to £12000 per year for both of my dogs for 4+ yrs totalling about £45 per month over those tears. 1 of my family required some X-rays after suddenly going lame in her hind leg. Diagnosed as partial hip displacia. Claimed back £300 of a £420 vets bill, which in credit to them they refunded fairly quickly however, the very next month they said I missed one payment and terminated both policies. When I say they "said" I had missed a payment, I only found out two months later when I realized payments had stopped. Looking back, I had money in that account and I found 1 singular email in my junk box saying both policies cancelled. Tried to discuss and fix and can you get through to them within 30mins waiting on a phone? Nope! Make a claim then bye bye. Was sickened by them. Now I can't get a policy for one of my family because she has a 'condition'. Don't touch them. 😞
Natasha Dawn Lea
Mar 14,2024My dog requires treatment for a shoulder injury, have been told they can’t pre authorise any treatment and I have to pay up front and make a claim, they also can’t tell me if they will cover his treatment, (never had this issue with treatment for my cat with any insurance company I have used) he has full lifetime cover but I am very concerned that they may not pay out when I present them with the claim, I have also read that I must pay every year for a dental inspection or all claims may be void (not just for dental claims this is all claims!) they come across as great until you need to make a claim and then there is nothing they can help you with when you phon, please read your policy really carefully to make sure you are covered for everything you might need to be covered for.
Alan Quinn
Mar 14,2024Excellent benefits at a very fair price.
Michael Coleman
Mar 12,2024Easy to use site with good choices of cover to choose from.
bob norrie
Mar 12,2024So easy to get the cover I needed at a great price
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, GB
https://www.insureyourpaws.co.uk/
Robert Eveleigh
Jul 26,2024Impossible to contact this company, emails to the addresses on their website bounce back every time and the telephone number is constantly engaged. When I do get hold of them I am not renewing my dog policy. The renewal quote was unacceptable anyway