The website is easy to navigate, the ordering process is easy and quick
Quick, easy to follow ordering process.
On the 11th July I bought a pair of cords JA71. I used the offer on the website for free postage using the password TRIM. Today I went to order another pair of JA71 over the phone and when I asked for the free postage I was refused. When I questioned that, which was within the week shown on the website the phone was put down. The operator was not interested in asking a supervisor if I was still valid for free postage. I had to phone again when a young girl answered the phone and took my order. I did not question the free postage and was charged.
The following suggestions would improve Customer experience. There should be a box to allow returning customers to enter their customer number. When making a purchase it is not obvious if the order instruction has been entered. An indication on the check-out symbol would help a lot.
Easy shopping pretty good prices
The lady who dealt with my request using the phone helped me to find what l needed and was very professional. I have with my last two orders used Jolliman and not Matalan or Chums your catalogue gives more information than the other companies , because not only do you give the size ie s,m,l,XL etc it tells me the chest sizes also. One item that says 3x can be a different chest size than another one that is 3x your catalogue states the chest size which is the important part of buying clothes so in future l will continue to use Jolliman, also your clothes are a better quality which at my age 76 l prefer to buy. Thankyou! Jolliman.
Ease of use.
I found ordering very quick and easy. No problems, very impressed.
Ordering was easy, except leaving date of birth could not find how to leave year! Wait to see if order arrives ok
As of now I have away very good service bu t am of the type that would rather phone but it all very good service many thanks
I sent 2 emails and had no reply. Telephoned and my question was answered. I'm still not sure that the answer was correct. I was requesting trousers that are not tapered, although I was reassured the photos cast doubt. I await arrival of the goods. I have now received the trousers and they are as good as I was assured by the supplier. My scepticism was completely wrong.
Wonderful fitting trousers, at a brilliant price , cannot go wrong.
I was sent a pair of trousers 4 times smaller than the size I ordered..To send them back it cost £4.59 postage When i spoke to the customer advisor she said postage would be reimbursed. Yesterday i was informed that no postage would be added to the refund. I will never use this company again!
I have always been very pleased with the excellent service and products which I have purchased over a number of years.
I have had the pleasure of shopping at your store and the quality of your products I found are exceptional and I will recommend your business and products to anyone with pleasure
The website was easy to navigate! I got to the item I wanted easily and quickly! It was good 👍🏻
Good customer focus.Delivery cost should entitle customers to next day delivery.
Very easy to navigate the site the items I purchased were very good value.
Easy to order,clear and straightforward
MR TOM TROUT
Jul 17,2024The web site is ease to use found what i wanted sent next day. Good firm to buy from