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Reviews 846
Joan Joan
Oct 08,2024My phone enquiry was treated promptly and with kindness, nothing was too much and I wasn't made to feel that I was making a fuss about nothing. My question about a non payment proved to be founded and it was dealt with immediately with no fuss. The young lady I was speaking to could not have been more helpful and put me at ease straight away.
Anonymous
Oct 07,2024Spoke to Robert in Renewals. Very helpful and informative, and resolved the issue I had phoned in for.
Irene Russell
Oct 05,2024Excellent support there when we needed you. Deal directly with my vet practice with emails keeping me up to date on my claim Thanks you
Marissa Stewart
Oct 04,2024Speaking to a human being , who knew what they were talking about
Caroline
Oct 01,2024The whole team at the Kennel Club Insurance office is great - I have had to call in a few times and each time I received fabulous service from both the Sales & Renewals teams. The latest call with Robert on Renewals was really efficient - Robert immediately solved my issue and was very helpful. Thanks again to you and the team!
Karen Lambert
Sep 29,2024Kennel Club Insurance were quick to respond and helpful throughout - just when we needed the support. It means our dog who was blind can now see again. Thank you so much.
Elizabeth Scott
Sep 27,2024I was not kept hanging on waiting to speak to someone. Advisor was very pleasant and helpful. This is always the case when I have had reason to call.
Helen
Sep 26,2024We had a nightmare with paper work as me and my dad bought a pup each and the breeder mixed our detail . I called and all was sorted no problem very happy with the service and the call handler was lovely
customer
Sep 24,2024Spoke to Robert in renewals, he was great very helpful resolved the issue immediately. Thanks Rob 👍
Chris
Sep 24,2024My telephone call was answered by a real human within a reasonable time. The person I spoke to was friendly, respectful and professional.
Lavinia Matthews
Sep 24,2024Spoke with a lovely lady who checked my policy details for me and explained the cover I had and the process for making a claim. Each claim will be individually assessed. Talked me through finding my policies on line. Very gappy customer
Jo
Sep 23,2024I'm still waiting for an update after the 5 days advertised response time. The assessor has focused on a temporary raised liver level blood test reading due to a tooth infection (this is quite normal apparently), rather than looking at this as a claim for a tooth infection, antibiotics, blood tests x 2 and subsequent tooth removal. The assessor has in fact titled the claim 'Liver abnormal finding'. I submitted a further claim for the tooth removal as it wasn't clear how to add to same claim, and asked for this to be added to the original claim - this hasn't been done or acknowledged. My claim (the first part) says it's now been settled, but I've received no message advising this and no payment has been received. I only found this information out after logging into my account. The whole process seems very AI, no personal human touch.
Niamh Drinkwater
Sep 21,2024Spoke to Robert Woodcock and he was amazing. Really helpful and understanding. It was so refreshing to talk to an actual human being with empathy, rather than just someone being impersonal and sticking to a script. The service I received made me really glad I chose Kennel Club. Thanks Rob, you made all the difference in a stressful situation
Philippa
Sep 20,2024Sharon dealt with my query efficiently and with a pleasant manner.
customer
Sep 20,2024Jennifer was brilliant; very friendly, polite knowledgeable and helpful, perfect customer liaison.
Lesley Brookman
Sep 15,2024Respond very quickly to claims and helpful on the phone. There is cheaper pet insurance but not better than these.
customer
Sep 13,2024Super speedy service and excellent customer service. Would highly recommend
Gary Gould
Sep 13,2024Excellent service, swift and efficient claims process
Pony Horse
Sep 09,2024Poor vet hasn’t been paid since June Chased and chased to see why they ‘missed ‘ the 700 claim submitted Oh we will resend to the correct area and call you back and radio silence again Terrible customer service … looks like I will have to settle with the vets and maybe one day the KC will reimburse me …
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Malcolm McDonald
Oct 08,2024Jenny Greeyer was very helpful and informative. She provided me with clear guidance. Very much appreciated.