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Reviews 614
Des cosker
Dec 29,2024The whole process from initial enquiry to delivery of package excellent and was perfectly smooth. Communication was excellent and even better as I was not charged! Thankyou very much and will certainly recommend Keter products, give yourselves a big pat on the back!
Customer Peter D Smith
Dec 29,2024Needed help to replace some special flange head fixing screws on a Store-it-out Max outside container shed bought in 2019 which had unfortunately rusted to a point of spoiling the appearance. Being special screws - size, thread, length - I could not find suitable ones anywhere which would do the job properly, so I followed the User Guide instructions to contact Keter on their website and completed their enquiry form. They shortly came back to me by email, and were very helpful, explaining that they do not sell replacement parts on the normal open retail market, but would check their stock of parts kept for warranty purposes and if they had any would supply some on a gesture of goodwill basis. Within a couple of days I received an email to confirm they had them in stock and would send a complete pack of 44 screws without charge (although I had offered to pay) which was very much appreciated. They were sent and received within 2 days and I am absolutely delighted at their helpfulness, kindness and generosity. Splendid 5* service outside of warranty.
Genevieve Abbott
Dec 23,2024They won't replace the broken lid because I can't find the receipt, but they will send one for £15.00 plus shipping... no thanks, I've binned it already!
Annmarie Collins
Dec 22,2024Irish customers, Please do not buy the Keter sheds. I bought a shed from B&Q Ireland just 6 months ago. Despite being in a sheltered area of the garden, the entire roof blew off the shed and the walls collapsed inwards. The sheds are falsely advertised as being suitable for all weather conditions when in reality they are not suitable for even a minor windstorm. The shed is extremely dangerous due to how easily it breaks apart and nearly caused significant damage to a neighbours car; other parts flying across into their garden. The shed has led to all the electrical garden materials being damaged and some destroyed. I will also have to pay for the removal of this shed. The shed and damage that has occurred as a result of its collapse is over 700 euro. Please do not buy! B&Q are not accepting responsibility for the shed being falsely advertised and evidently faulty. Keter warranty website does not recognise Irish addresses which prevents Irish customers from submitting their warranty claim. Do not buy!
J J
Dec 22,2024Por el resto de opiniones, parece que no les importa que la empresa de transporte no realice bien su trabajo. Más de 20 días para la entrega de una caseta que dicen que entregan en 5 días. Te llaman para hacer la entrega el día que no es y se presenta una persona para descargar una caseta de 160kg que no está ni paletizada. Te toca hacer de mozo. Cuando te quejas a keter, la respuesta es que puedes cancelar el pedido. En compras online, el transporte es muy importante, no solo el producto. Se te quitan las ganas de comprar keter.
Thomas
Dec 20,2024Due to a random act of nature (Storm Bert), my storage unit was damaged. I was aware this would not be covered under the warranty so I reached out to the company for support, hoping to order spare parts as they claim to be sustainable and I wanted to fix it. Unfortunately, I waited over 2 weeks before having to send a chaser, only to finally receive an email telling me they don't sell spare parts which is a direct contradiction to what is on their website. How can they claim to be sustainable when they refuse to sell spare parts? Unless I was lied to, in which case this poor review is even more justified. Now unfortunately all this useless plastic will be going in the bin. Don't waste your money on this plastic rubbish and use this as motivation to build your own storage unit!
Haris Mujanovic
Dec 20,2024Super Support! Bekam das Ersatzteil gratis zugeschickt! Bestelle gerne wieder!
MICK SYMON
Dec 20,2024A part has failed some time ago and did not follow it up because I lost the invoice. Having found it again and contacted Keter the staff have been very helpful and very prompt replying to emails. The part is now being picked and will be dispatched. First class Dana! 👍👏👏
N Ibbo
Dec 18,2024Product seemed ok but roof blew off in the wind. Not covered by warranty as it was caused by the weather! It's an outdoor product to keep stuff safe from the weather but is not weather proof! Poor design.
Consumer
Dec 18,2024Horrific customer care. Parts arrived broken and absolutely no attempt made to replace it, do not deal with.
Christine
Dec 16,2024Utterly frustrating customer service, and I've been stuck with this huge broken product in my living room for 10 days in the run up to Christmas
Steve diyer.
Dec 15,2024Keter elite storage box. I purchased 2 of these from a local builder merchant. One for cushion storage and one for wheelie bins. Assembly reasonable straight forward. One had parts missing and I am still awaiting spare parts with only a response of parts are on order. Anyway my rating is not based on the missing parts. I found the door hinges to be very flimsy and even the display box at builders merchants the hinges were bent. My biggest disappointment is that if you if you use the clips and chain to open your wheelie bin lids the box lid will not stay open , even with one chain in use if it is a bit windy the box lid will close down probably onto my head!!!! As this is an expensive item I was expecting a better outcome.
Colin Carter
Dec 15,2024I recently purchased a Keter store it out mak she’d direct from Keter, whilst putting it together I made a mistake and damaged a door and hinge. I contacted Keter and they couldn’t have been any more helpful, they replaced the damaged parts free of charge and even payed for shipping I was dealt with by Avital Waintrov who kept me updated and arranged for the parts to be delivered. The customer service was fantastic.
Ian Wells
Dec 13,2024Excellent and efficient service in providing a damaged part to me. I had caused the damage but it was still replaced! Top marks for a great team.
Matt
Dec 13,2024Can't thank the company enough !!! Customer service is second to none ....had a problem with a store it out max .... after a email stated basically it wasn't under warranty.... they whent above and beyond and still rectified my problem. Customer service is brilliant .... I will be buying the brand again when needed....... matt
Jacqueline Perry
Dec 13,2024Great customer service from Avital who went above and beyond to help me.
barry davis
Dec 13,2024We bought a Keter Cortina 11 x 7 shed. Pleased with how it turned out after putting it up. Had an issue with a couple of side panels being damaged in the recent storm and Keter sent us two out gratis, so thanks to them for great customer service.
Terry Harris
Dec 13,2024After our trusty 18 year old 4x6 timber shed had came to the end of its life, we were after another that would be maintenance free. We saw the Ketter Darwin 4x6 shed at local B&Q and really liked the design, it cost slightly more than a new timber shed but we thought it would be worth the money as we wouldn't have to paint it every year. Shed was pretty easy to build and we had it all up within 3hrs, looked really nice and we were really happy with it. Fast forward, we're just coming upto 4 years of ownership and to our dismay 2 of the corner wall panels have split wide open on the folding points. So in summary we wish we'd brought another timber shed, but hopefully this will make others aware that these sheds definately won't outlast original timber versions when looked after and treated properly.
JanetD
Dec 12,2024Had a problem with the hinges on our Store it out max box - replacements sent very quickly!! Excellent service!!
Keter UK Ltd, Beaumont Road Industrial Estate,, OX16 1RH, Banbury, GB
https://www.keter.com
Dawn Pegg
Dec 30,2024This is a revised review, my first was only 2 stars because of after sales service problems. However, after the initial review in August 24 I was advised (via a response from Keter) to escalate the matter. In February 2025 the matter was eventually resolved (with a few delays and a bit more chasing to be honest) but in the end Debra Wood from Customer Service got a grip of the problems and was extremely helpful. Thank you Debra.