Knotty Knickers
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
Reviews 661
Eleanor Swindells
Oct 15,2024The 2xl size did not meet expectations. It would have fit a size 12-14 and not an 18-20 as advertised. Been given the option on store credit which is pointless as nothing will fit me. Poor size inclusively overall. Even though products are modeled on plus size models. It took 2 weeks to get here too.
Ida Kukic
Oct 12,2024I placed an order that got lost in the mail, and Knotty’s customer service sorted it out expeditiously and with a friendly attitude! I received my package with no extra charge, and even got to choose a replacement item for one that I had originally ordered, but that had sold out at the time of placing the re-delivery. Huge shoutout to the lovely Stephen and Ace for resolving the issue 🖤
Kate Hook
Oct 12,2024Waited ages for my order, which was fair enough as it was coming from overseas but it’s turned up today and I am BEYOND disappointed. Cheaply made crap, really badly fitting and size is nothing like described. I check their returns policy to see they “don’t do returns” apparently, so this crap is going straight on Vinted for a couple of quid. Maybe someone will get some use from it. When you look on their Facebook page they seem to have no comments on their posts at all…. I wonder why?!!! They remove all the negative ones!! Don’t bother buying from here, really wish I’d read these reviews first.
Rachel Evans
Oct 12,2024Absolutely dreadful. Don't be fooled. After I ordered I saw lots of reviews saying how bad knotty is, a lot of the comments said they were sent a bizarre combination of wrong sizes. I ordered a 3 peice set in a 3 XL. The kickers were 3XL, the bra a medium and so was the garter belt thing with it, so it was unwearable for me. The quality was awful. Spent the morning reading dreadful things about this company. I will await yo see if I get my order sorted but judging by others experiences I probably won't.
Rebecca
Oct 11,2024Ordered extra sizes to try on, not knowing they came from Canada, and not the UK. Delivery took 3 weeks, despite the email saying 2 to 4 days from the date of the dispatch. Couldn’t then send back the extra items that I wanted to try on, due to their delay with posting. Ended up claiming back through my bank. They finally arrived and the quality is beyond awful. You shouldn’t be able to see straight through a pair of all black knickers that supposedly retail at £12 a pair. Ladies, avoid like the plague and save yourself the time and hassle!
Holden
Oct 08,2024SCAM!! Didn’t receive my order, tracking says they never posted it which I told them about. Been over 2 weeks now and they are now just ignoring me despite repeated emails and contacting them on Facebook messenger. Customer service is absolutely awful and will have to try and claim back the money through my bank
Veronica
Oct 06,2024I ordered quite a few panties from their site and I took advantage of a sale they were having. Due to my large purchase, Knotty flagged my purchase as fraudulent. I had to send them a picture of my ID with important information crossed out so they wouldn’t steal my personal information, which was beyond ridiculous. It also took them a month to send my purchase, which I received low quality panties that tore with just a single wash. I am beyond upset about their customer service and will not be purchasing from here again.
Maddi Wortt
Oct 05,2024Terrible company. After days of emails with constant replies from the "customer service" now the delivery date has passed, and no update on tracking it seems theyre ignoring me. I have tried to chase via their Instagram and have been told they can't help either, but happy to ignore further contact asking for support. I have managed to get the money back via my bank and I do not anticipate any contact from this company again. AVOID. AVOID. AVOID. As nearly all other reviews, happy to take money but not to communicate to resolve customer issues.
Emma Price
Oct 05,2024So I made a random purchase of two body suits and a bra/pants set. I loved the designs and thought they'd be brilliant. I was a bit dubious of the sizing as I'd be between two sizes (they go 14-16, 18-20) however I sized up to the larger size thinking I'd rather these fit and be a bit big rather than two small. I might as well have not have bothered. The sizing is massively out. I am only 5'3" and have a pretty short torso yet the bra bones on the body suits wouldn't sit under my breasts (sitting mid rib), subsequently offering zero support. I thought I'd be OK with the seperate bra and top but again I was disappointed. The pants did not fit how I'd have liked and the bra was not remotely big enough in the cup and far too big on the back. I've looked at Knotty don't offer any kind of refund or exchanges. It was an absolute waste of money and a waste of time as it took weeks to arrive! Avoid avoid avoid.
Brenda Wells
Oct 04,2024Ordered some items and they never arrived! No customer service either! Have reported to PayPal and trading standards! Avoid this company!
Helena Bentham
Oct 03,2024Honestly such crap quality and so disappointing. Please do not bother. Over priced for such bad quality products.
Claire Cuthbert
Sep 29,2024I wish I had read these reviews before ordering. I asked if my order could be cancelled the sane day I placed the order and they said no, can’t even return the items even if I don’t open the package.
Kelly Diver
Sep 29,2024Garbage quality. Garbage service. Ordered a set, and the bottoms were missing, I chased customer service, only to be told that it was impossible (obviously not) and then they just ignored my continued messages. That's theft in my eyes. Quality is awful, not proper sizes on the bras so don't fit well! Awful, awful, awful
Meghan Henderson
Sep 29,2024I'd give zero stars if I could. I've never personally ordered from here but I have a friend who did. I was with her when she received her order. Everything was cheap, itchy and smelled AWFUL. She wasn't too upset since it was so cheap but figured she'd cancel the subscription. She fought for months to cancel and they never did. I was with her at least 3 times she tried to contact them, she was always told it was cancelled but it never was. We aren't friends anymore so I don't know if she ever managed to get it cancelled but this is some of the sketchiest stuff I've ever seen. They delete all bad reviews on their Instagram and Facebook.
Véronique Bouchard
Sep 28,2024Ordered twice from Knotty, I love their modal boxer. This isnt the best quality I've seen but when in sale under 20$ it's a good deal. Super comfortable, free and quick shipping in Canada. I would not buy full price tho.
Keisha
Sep 27,2024I would strongly advise against ordering from this company. They have a "money back fit guarantee", I ordered 10 pairs of boxers that were on sale for a total of $120 following their size chart. The boxers were WAY TOO BIG. I could not wear them under my clothes as I had intended, and contacted them. They said the could not take back the other 9 boxers that were still on their original packaging but they could issue me a refund. Well, they did NOT in fact issue a refund. They only have me a credit for HALF of my subtotal. When I questioned about them not giving a full credit and telling them it was false advertisement, they simply chose to ignore my email. I will NEVER order from them again and will advise everyone I know not to.
C. Wilson
Sep 25,2024Ordered BOGO boxers. Followered their SIZING. Based on their Sizing. 4XL received them. Tried them on. HUGE!! I immediately sent a email to exchange them to a smaller size. They responded: we do not do Exchanges or Returns. This is not stimulated on their Sites. I have ordered from TOMBOY-X, WOXERS, and Stores, and was able to exchange or return. TomboyX and WOXERS just keep them or donate, and sent me the correct size. Poor quality and customer service and satisfaction! They gave me a discount number to use without stating the dollar amount Appears to be only AI generated. They have NOT responded to my follow-up emails
Keeley Miller
Sep 23,2024I have just ordered today stupidly without looking indepth at reviews. I tried to find a way to cancel my order but I haven't been able to as there has been no receipt or email confirmation however they have taken my money. I can't even contact my bank to stop the transaction as I need a code from Knotty to be able to do so apparently. We'll see if I receive any products and the quality but I do not have confidence due to a lack of paper trail
SR
Sep 08,2024Took 3 weeks to arrive, the quality of all of them are so poor. Stupidly I spent nearly £100 on this crap. Their customer service is non existent and they do not accept even unworn and unopened returns - despite sending an incorrect size. Don't waste your money.
Kay
Oct 15,2024Customer service is atrocious. My order was over 2 weeks late. It was then marked as delivered when I did not receive it. Upon contacting support they were utterly useless. 2 items I purchased were sold out and they refused to refund me back to original payment and only offered store credit or a reshipment of the one item that was still in stock even after me stating I was not interested in re ordering with the company. Will not be using again and will now have to go through my bank for a refund.!