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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Debbie
Oct 13,2024The gentleman who helped with the actual order was excellent. Knew his stuff and did everything quickly and efficiently whilst also showing genuine compassion. I did have a problem with the contact us section on the website which was not working. I then called the 0800 number and found the girl disinterested and unhelpful.
Myles
Oct 12,2024Jos was very helpful and clearly explained the options. We placed our order yesterday and the box and wrist button arrived today and we have set it all up. Dad is now much safer. Many thanks for your help…I would not hesitate to recommend!
Steve
Oct 12,2024Complete lack of empathy and understanding upon bereavement of elderly relative , long standing customer. When my father recently passed away , contract cancelled but no refund for the 10 months remaining of the pre paid annual contract . Please be aware of the companies attitude to cancellation upon bereavement and find alternative provider who actually cares and offers compassionate service during difficult times Additional note- not sure why you can’t find an account when your customer services team have been emailing us- try this reference 50589 Further update on your response below. The reference I have given below is the reference from your returns label !!! The surname is Kendall and the first part of the post code is ME4 - now you can find the account. If you think your cancellation policy is justified charging for service after a bereavement then my review if your company is fully accurate and you should be ashamed !
Anna Costello-Mannering
Oct 09,2024Despite me calling late in the day, Drew was able to process the order for a lifeline for next day delivery. He was reassuring and explained the options clearly. He was able to apply a small discount from a referral code and I was happy that we got good value for money. Another family member has this alarm and we've never had any problems with the service.
Eileen
Oct 08,2024Drew was very helpful and friendly. Managed to order a personal alarm package for my mum with confidence, Thank you Drew.
Wendy
Oct 06,2024Great positive phone call with Jos who talked us through buying the lifeline of our choice in a clear and concise manner. It arrived within 48 hours as he had said it would. Many thanks Jos.
Mrs A
Oct 04,2024I contacted customer services late on 23 September 2024, when my parent’s alarm box started emitting a very loud piecing sound. I was also concerned as I knew my parent’s alarm box worked through their land line, which we’d just been told would be out of action for several weeks, leaving them vulnerable. My calls kept cutting out and as a result I ended up making 7 calls. Everyone I spoke to was very polite & friendly & they all tried to help, but I spoke to 6 different people and was given conflicting advice. It was eventually decided that the Tech Team needed to be involved and I was promised a call back from them between 8-10am the following day. I called back the following afternoon as no call had been received. I spoke to Tom from the Tech Team who was very apologetic & explained that the issue hadn’t been logged with them. He also explained that my calls had not in fact been answered by the customer services team, as calls to their number are transferred to the emergency response team after 10pm, which explained why the advise I’d been given wasn’t necessarily correct.Tom offered to extend my parent’s renewal by 3 months (effectively giving them 3 months free cover) by way of an apology, which was a lovely gesture & one much appreciated by both me & my parents. Tom then took it upon himself to get everything resolved, there and then, which he did brilliantly. He explained all the options & patiently answered all my questions, before we decided to go ahead and upgrade to a digital box. He was so efficient that the new equipment arrived less than 24 hours later, several hours before we got an email stating that our order had been received & was now being processed! As promised by Tom, the new box was easy to install & we were up & running again in no time.
RICHARD
Oct 03,2024Jos was incredibly helpful and efficient. Very easy to set up the system and a great product and service.
Gary Peacock
Oct 02,2024Very helpful team
Betty Cowman
Oct 01,2024Miles took my call. He explained everything so clearly,including my many questions. I was confident to choose Lifeconnect24 as my server. Thank you Miles.
Mairwen Turton
Sep 29,2024Jo's...was professional kind and very welcoming, to what I was looking for thank you so much
customer
Sep 27,2024The salesman explained everything indepth. He answered all my questions. There was no hard sell. Once we made the decision to go ahead it was all done in about ten minutes.
Carol Tempest
Sep 27,2024Carrie was very informative and knowledgeable. She had empathy with my mother’s situation and explained the products very well.
Arunkant Parekh
Sep 27,2024Excellent.
will
Sep 27,2024sales team were outstanding. From initial contact with Miles for all of the necessary information so that I could present it to Mum and then the assistance from Drew in getting the items purchased and payment sorted out. Never felt under pressure to sign up at all. Very helpful very easy instructions, very knowledgeable sales team. Thankyou
John Love
Sep 25,2024Made the call to order a fall alarm for my brother and was very pleased with the help I had at the other end of the phone. Not knowing anything about them a kind man with the name Jos guided me through and explained what I needed, and most importantly why I needed a particular alarm . All together a first class experience and like I have said the man at the end of the phone Jos is A1 first class class.
Keith
Sep 23,2024We tried to cancel the contract when my mum moved into a care home. We were told that we could not have a refund for the remaining period of the year long contract so asked for it to be cancelled at the end of the year and not renewed. They automatically renewed the policy. When spotted it on the credit card bill a few weeks later I phoned and was told I could only have a 50% refund. I then exclaimed the situation and it was agreed that we could have a full refund -1 month. A couple of months on we have still not received any refund. I phoned again and was told again we could only have a 50% refund. Now having to wait a couple of days to speak to a manager. Update : manager phoned back agreed that it was their fault and offered a full refund. Now waiting to see if it arrives.
Brenda Chambers
Sep 20,2024I was making initial enquiries regarding the cost and setting up of an alarm. The person who phoned me (?Josh) was very helpful and informative. Explained clearly and answered all my questions. We had a bit of banter (regarding digestive biscuits) but, hey, that's what makes the world go round. A very pleasant and helpful call - and I have ordered an alarm.
Paul korobejko
Sep 18,2024On the few times that the alarm was triggered by my mother, it was dealt with efficiently and with compassion. When the unit started to fail due to a weak battery it was replaced by the following day. No complaints at all, thank you.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Su Woollen
Oct 14,2024I was nervous about phoning Lifeconnect24 as I didn't want any pressure sales. My initial call was answered by Carrie and she was reassuring, friendly and with no pressure explained what the company could do for me and how. I went ahead and the equipment arrived the following day. The set up and testing was straight forward though my son was there to help if needed. The testing was very through including a test down the garden. I hope i never have to use it but I now feel confident that if I do Lifeconnect24 will be there for me