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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
mrs h e bateson
Dec 20,2024Nice operator, who when I explained I wasn't told my subscription had gone up,I found that out when I checked my bank account I think the company should tell customers when their subscription is rising by Email or letter,he then informed me I could pay Monthly with no interest I was not told that when I purchased my Smartlife Alarm system 3 years ago paying one amount per year.it has just been payed for this year unfortunately.
Dear Mr Elson
Dec 20,2024Pendant failed to react to fall
Jim Williamson
Dec 20,2024Always been very helpful with all my and my sadly deceased wife I kept the alarm as it's so reassuring to always have help available when needed
Susan
Dec 20,2024Absolutely piece of mind my mum's safe thank you all so much !! Especially when she presses her button but mistake your very patient
Christine Ledbury
Dec 20,2024It gives me peace of mind that my mother is safe and help is on hand
Keith A Clipsom
Dec 20,2024They were very helpful
Rosemary Green
Dec 20,2024I haven't had to call Lifeline24 in an emergency. When I have phoned to test equipment, change contact numbers or anything else, they are always gracious and efficient.
Rosemary Barber
Dec 20,2024Always prompt in replying. Very helpful and friendly
Eve Reynolds
Dec 16,2024I spoke with Jos today who answered all my questions - all in all a thorough transaction. Thank you!
MRS MANDY BONE
Dec 16,2024Excellent service. Could not have been easier
Wayne
Dec 13,2024I wanted to express my sincere appreciation for the exceptional service I received from Jos during my recent call to arrange alarm cover. Jos was incredibly knowledgeable and helpful, answering all of my questions with patience and clarity. His expertise and friendly demeanor made the entire process a breeze. It was truly refreshing to experience such high-quality customer service. Jos is a valuable asset to your team and should be commended for his outstanding work. Thank you again for making the experience so positive. I especially value the option to order by phone, as it provides a much more personal and engaging experience compared to online forms. Please maintain this valuable service.
Kay Williams
Dec 11,2024I spoke with Jeanette today,I was making enquiries about purchasing life line.She was absolutely lovely ,very courteous and professional, taking the time to explain everything so I understood it all.Very helpful.
Mrs Angela Wyatt
Dec 10,2024Ordered with Jos in the morning he was helpful It arrived next day set up was good and this will give my husband and myself peace of mind
Andy
Dec 10,2024Andy 2 reviews Rated 1 out of 5 stars Updated 2 days ago JUST GETS WORSE!!! Just an update on my SHOCKING!!! review. After a grovelling apology (not allowed to mention names) telling me i didn't have to return the unit (what good would it be to me???) & saying letters asking for money are sent out automatically, i was asked if i could edit my review. My mother passed away on the 24th of April this year. Life Connect were informed shortly afterwards. Today i received an email from Life Connect 24 addressed to my mother. At the end of the email is & i quote...Thank you, and speak to you soon (LIFECONNECT24 EMPLOYEE) not naming anyone...to someone who passed away on the 24th April 2024!!! Just an addition to this review. LIFECONNECT24 flagged this review as being illegal or harmful. Please can someone from LIFECONNECT24 explain to me how the content of the review be deemed as illegal or harmful. The only person that has been harmed & hurt is myself. A person who is still grieving the loss of of a loved one. As a gesture of goodwill it would be nice if LIFECONNECT24 could make some sort of donation to a charity of your choice. UPDATE! "As a gesture of goodwill, we have waived any outstanding balances owed to us for the equipment which is provided on a rental basis, allowing you the opportunity to make a donation to a charity or organisation close to your heart, should you choose to do so"....After having a member of your staff telling me i do not have to pay the £100 demand for the non return of equipment (which was returned, minus the pendant which my mother was wearing when she passed away, not the first thing i thought of at the passing of my mother) the same member of staff telling me that i did not need to return the equipment & finally the rental being paid up to March 2025, could you please tell me what amount of the outstanding balance has been waived? UPDATE-6/12/24-After waiting 40 minutes for my call to be answered i finally got through to a wonderful person called xxxxx(have to remove the persons name-LIFECONNECT24 says it goes against guidelinesI told her my issues & that i was supposed to receive a call the day before which never came, & that i am still waiting to find out the amount of the outstanding balance that has been waived. She was most courteous & a credit to your company. She couldn't help with my issue but told me someone would be in touch with me soon to resolve the problem. Here's to waiting!!! I guess this post will not be flagged by LIFECONNECT for being illegal/harmful or defamatory as i have mentioned someone's name in a good light...look forward to hearing from you soon UPDATE-QUOTE "As mentioned earlier, the waived amount pertains to the invoice for the non-returned equipment, including the non- returned pendant. We would also like to reiterate our heartfelt condolences to you and your family on the passing of your mother. We truly understand the difficulties you are facing, and our thoughts remain with you as you navigate through this time of loss. Had we been aware of the full details sooner, we would not have continued to send return reminders, as we had received conflicting information across your two reviews." You were told my mother had passed when i first got in touch with you-the waived amount pertains to the invoice for the non-returned equipment, including the non- returned pendant-The equipment was returned minus the pendant. I was told in a previous conversation (please listen to your recorded conversations) that i did not have to send anything back...& then asking if i would edit my review...check with your employee who phoned me(call me and i will tell you her name) Please can i flag your comment of "We truly understand the difficulties you are facing" YOU DO NOT TRULY UNDERSTAND THE DIFFICULTIES I AM FACING!!! THAT IS A LIE & HARMFUL TO MYSELF! UPDATE...The original review was flagged by LIFECONNECT24 & removed by TRUSTPILOT for containing advertising or promotional content...i mentioned a charity! UPDATE: This is the email i received from TRUSTPILOT CONTENT INTEGRITY after LIFECONNECT24 flagged my review for containing advertising /promotional content Hi, we sincerely apologise for the miscommunication that occurred earlier. Please note that reviews are not considered advertisements, and as such, your review has now been reinstated online. Thank you for your understanding, and we appreciate your valuable feedback. Best regards TEAM MEMBER NAME Content Integrity Team NOTE TO LIFECONNECT24-Please adhere to TRUSTPILOT GUIDELINES when flagging a review & please do not post false statements (We truly understand the difficulties you are facing) which i am sure go against TRUSTPILOTS GUIDLINES also. If you would like a copy of said email please contact me
nicola castle
Dec 09,2024The ordering system was extremely reassuring. The lady I spoke to was extremely informative and answered all my questions perfectly. I have ordered on behalf of my almost 88 year old mother in law and shall add to the review once she is wearing the device. Thank you
George Yuille
Dec 08,2024Customer service from sales to delivery was excellent.Very helpful if having any setup problems.Living on my own and walking daily with my dog on some remote areas, gives me and my family peace of mind that I have the security of Life Connect24 and all it offers.
The Hills
Dec 07,2024Positives Carrie the customer advisor was pleasant and knowledgeable and helpful placing my order. Negative The website was ambiguous in not fully explaining 2 of the 3 offerings were analog and not ready for the upcoming digital changeover.
karl sumner
Dec 06,2024What a lovely experience it was when speaking to Jos when I phoned to enquire about ‘Careline’ for my mother and how it all works. He explained everything I needed to know and was extremely helpful and didn’t rush through things. Everything was made clear and the ordering process was very easy. Jos offered valuable advice based on experience which was much appreciated. So, thank you Jos, hope your cough clears up soon and you are back singing in good time for Christmas!
Eve Storm-Petersen
Dec 06,2024I experienced careful consideration of my issues, and excellent resolution, after which I renewed my contract with LifeConnect24. I am very satisfied with the service I received, which helped me understand why an upgrade to the new digital equipment was necessary and what the new features were of the system.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Mrs Warsop
Dec 20,2024The people manning this service are very friendly and efficient. I've never had to use my alarm in an emergency, but I have pressed it a few times by accident, and the operator has always been understanding and polite. I live alone and this gives myself and my son peace of mind.